Longo Toyota of Prosper

UPDATE: After a great experience with a salesman, I would not recommend going to get your car or truck serviced here. I took my truck in for its very first service appointment and was very disappointed in th not recommend going to get your car or truck serviced here. I took my truck in for its very first service appointment and was very disappointed in the lack of professionalism with the service consultant I worked with. The couple of concerns I brought up were met with responses of negativity towards Toyota as a company instead of respect for the company that employs him and care for the loyal customer asking questions. I had to ask several times before having him add it to their list to look at. My passenger seat rails weren't gliding super smoothly since purchasing and I was told it's because Toyota uses "crappy parts" now to makeup for the cameras, despite paying a premium for a Limited with those cameras. There is a portion of plastic trim on my steering wheel that has been loose since I purchased the vehicle. I called right after buying the truck and I was told by the service department to wait to bring it in for that until the first service appointment they could fix it up. I was told by the service consultant that Toyota uses cheap plastic parts now, that the clips inside break easily and that's what probably happened, and ultimately that they wouldn't fix it because it wasn't a failure to function and they didn't want the liability of working on the steering wheel, and more shockingly, that it "isn't their problem." When I asked why it isn't their problem, he stated that it is because that location is a private company and it is Toyota's problem. Not a good representation for the company as a whole whatsoever nor is that good customer service. I called Toyota as instructed by the service consultant, opened a case to get those things fixed, was told I would be called back the next day, called a week later and they said they had notes that this location called me, walked me to three other vehicles, and closed the case. They did not call nor did they walk me to other vehicles. Straight out lies. I hope that this location and Toyota take note as we had a great experience with the sales department, but the service department has destroyed the loyalty that we have to this location and Toyota in each of our future car purchases. ------ Harrison Murphey was incredible to work with at Longo Toyota. He treated us like people and not just another deal. After a bad experience at another Toyota dealership that caused us to walk away, Harrison won our business with his prompt responsiveness, kindness, and hard work to find exactly what we wanted. He worked after hours to snag the truck we wanted in the monthly allocation and then closed the deal in house quickly once the truck came in. He's exactly the kind of salesman you want to work with and employee you want to have. We will be back to work with Harrison when my husband is ready to get his truck! More

They were very Friendly, fair and welcoming. Made it an easy process and very accommodating. Made it an easy process and very accommodating. More

Tony has fantastic knowledge of cars it was amaziing to me. I love our Toyota Highlander and when you are ready to buy, come to Longo Toyota at dallas tollway and 380 and ask For Tony Bailey. me. I love our Toyota Highlander and when you are ready to buy, come to Longo Toyota at dallas tollway and 380 and ask For Tony Bailey. More

Tony was great! While this is my second car purchase in 2022 at Longo Tony showed clearly why he is one of the best. First transaction with Longo was average at best While this is my second car purchase in 2022 at Longo Tony showed clearly why he is one of the best. First transaction with Longo was average at best and that’s average car buying experience which is like getting a tooth pulled. Tony showed he understands the pain that buyer have and does his best to minimize those and help make the transaction easy. More

I’ve never had a better time experience buying a car than with this dealership! I would highly recommend them to friends and family! I’ve bought 2 vehicles recently and they were so courteous and helpful. with this dealership! I would highly recommend them to friends and family! I’ve bought 2 vehicles recently and they were so courteous and helpful. More

They were prompt at checkin for service and completed the work as promised and a little early! work as promised and a little early! More

Harrison was excellent to work with. Effective, efficient service. Ruby was also very patient and helpful teaching me to use the electronics on my new truck. Effective, efficient service. Ruby was also very patient and helpful teaching me to use the electronics on my new truck. More

I had an oil change, brake fluid change, and transmission fluid change on my 15 year old car. Each service was done acurately and sooner than I expected. Cecilia was wonderful in addressing my OCD needs an fluid change on my 15 year old car. Each service was done acurately and sooner than I expected. Cecilia was wonderful in addressing my OCD needs and explaining everything clearly. She even helped me get a reduced estimate on future service! Why would I go anywhere else? More

This was one of the easiest purchasing experiences I've ever had. I started with RW, and due to vacation, he handed me off to Tony. They made sure the transition was smooth and communications was excelle ever had. I started with RW, and due to vacation, he handed me off to Tony. They made sure the transition was smooth and communications was excellent. Having to travel over 20 miles to the dealership they made sure everything was how I wanted it before making the trip which made the buying decision really a no brainer. More

Fast and efficient service delivery every time I come to Longo Toyota for service….good coffee Longo Toyota for service….good coffee More