Longo Toyota of Prosper

I’ve had my Tundra serviced at this dealership several times and each time the level of professionalism and quality has exceeded my expectations. Their communication regarding the service each time has be times and each time the level of professionalism and quality has exceeded my expectations. Their communication regarding the service each time has been outstanding and the service was completed in a more than timely manner. In my experience the service department in this dealership definitely places a high value on customer service that so often seems like a rare commodity today. I whole heartedly would recommend them to anyone who owns a Toyota product. More

Great service amazing workers my car will never go anywhere else. Excellent facility will recommend it highly. anywhere else. Excellent facility will recommend it highly. More

I a loyal customer , I have been taking my car to you all to get serviced there going on six years now . The staff greets the customers with a kind friendliness and respectfulness . I like how how they keep to get serviced there going on six years now . The staff greets the customers with a kind friendliness and respectfulness . I like how how they keep me up informed as my car is being serviced that day. . More

My mans Tony Bailey aka Superman made the process absolutely seamless. Start to finish. No hiccups. Excellent service. Would buy from him 10 times over and make my alignments do the same. Hands down absolutely seamless. Start to finish. No hiccups. Excellent service. Would buy from him 10 times over and make my alignments do the same. Hands down the best sales consultant. More

Dean in service is the man! Always professional and friendly! Customer service is a lost art, but not here! Keep up the great work! Always professional and friendly! Customer service is a lost art, but not here! Keep up the great work! More

Excellent experience buying my new Corolla last month at Longo Toyota of Prosper. The team led by general manager, Tony Pan and my sales consultant Tony Bailey were superb! We were in and out of the dealers Longo Toyota of Prosper. The team led by general manager, Tony Pan and my sales consultant Tony Bailey were superb! We were in and out of the dealership in record time, and everybody I dealt with there was fantastic. We were in and out of the dealership in record time, and everybody I dealt with there was fantastic. 5/5 stars… can’t say enough good things about this dealership! More

I have bought/sold 5 vehicles at Longo and referred my inlaws for a purchase and all with Tony Bailey A.K.A. "Superman." Earlier in 2023, we told Tony that we wanted to seek out a 2023 Sequoia. If you inlaws for a purchase and all with Tony Bailey A.K.A. "Superman." Earlier in 2023, we told Tony that we wanted to seek out a 2023 Sequoia. If you are in the market, you know that new Toyota's without dealer mark ups is quite rare and even more scarce, is the inventory of 2023 Sequoias across Texas and neighboring states. Nonetheless, Tony Bailey kept his nose to the ground and notified me of every Sequoia that hit the lot during that time frame. Most were sold before I could even call him back, but he still notified me when one came along. We wanted a pearl white Platinum 2WD. Tony tried his best, but we settled on the grey Platinum 2WD. It took about 5 months, but my phone rang on May 05 and Tony advised me of 3 Sequoias in the pipeline and we were there within an hour to sign the deposit paperwork. Over Memorial Day weekend, the vehicle came in and we tested it out, signed off on it and brought it home. No funny business. Easy transaction. I got close to my desired trade-in value for our 4Runner and in the end, the numbers came together where I hoped they would be. All the while, Tony Bailey kept me notified and in the loop. I will also mention, that Tony Bailey was not satisfied with the delivery clean up and actually hand wiped the car down himself a second time before our drive off. He also gave both of my kiddos, $5 bucks cash each and they were thrilled. Side note, R.W. sits next to Tony. He got up and gave us cold waters and made friendly conversations during the wait. It was very nice and appreciated! From purchases to servicing, I have met most of the staff at the dealership and everyone greets me when they see me and is friendly towards me. I cannot say the same, for other dealers. We LOVE the Sequoia Tony. I am very thankful for your service and for locking down the car we wanted sir! More

My salesman Tony was great to work with. Overall satisfied with the service I received here Overall satisfied with the service I received here More

My experience with Longo Toyota was ultimately not very good. My sales rep Ian was excellent. My major issue came when I sat for almost an hour and a half waiting for the finance person to see me. My time good. My sales rep Ian was excellent. My major issue came when I sat for almost an hour and a half waiting for the finance person to see me. My time obviously meant nothing to him. I was a cash buyer and simply wanted to ask a few questions so I could organize payment. When I finally was brought to the finance desk, I was irritated having to wait so long. I was met with attitude. My questions took about three minutes and if I paid by check, either personal or cashiers, my credit would be checked. There was no reason to check my credit because I was paying them in full but the finance person relented. I ended up doing a wire transfer and getting the vehicle the day after the transaction was completed. The salesman, Ian, was great but I won’t do business at Longo anymore. More

Mike was incredible. He was able to find the perfect car. Exactly what we need it. Highly recommend Mike Lankford for any future vehicle purchases. He was able to find the perfect car. Exactly what we need it. Highly recommend Mike Lankford for any future vehicle purchases. More