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Longo Toyota of Prosper

Prosper, TX

4.9
1,340 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,340 reviews

July 25, 2023

They are so friendly, professional and make feel great on every visit. Also, let me add that I drive 4 hours to let this wonderful dealerships awesome service. Kathy Long Haughton, Louisiana More

by KatLong59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored you've selected Longo Toyota of Prosper | Doug to handle your auto care needs.

Jul 25, 2023 -

KatLong59 responded

Longo/ Doug is the “BEST “ ever!

Jul 25, 2023 -

Longo Toyota of Prosper responded

We're smiling from ear-to-ear - TY so much

July 25, 2023

If you are looking for an honest dealership with quality vehicles and a high level of customer service, look no further! Our longtime trusted car salesmen at another dealership recently retired and we decid More

by nicolelzim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harrison Murphey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku, Johnson Oommen
Jul 25, 2023 -

Longo Toyota of Prosper responded

We never want you going anywhere else but Longo Toyota of Prosper and we're so delighted knowing our sales team took wonderful care of you and your auto care needs. Enjoy what you drive and welcome to the Longo family

July 22, 2023

Had a great experience in getting my first car with these guys… would highly recommend More

by p.chandralekhareddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Longo Toyota of Prosper responded

Welcome to the Longo Toyota of Prosper family and please enjoy what you drive

July 22, 2023

Enjoyed working with Mr. Tony Bailey! He is a true professional. He graciously stayed late on a Friday night to ensure our family got the vehicle we needed! Thank you sir, it More

by rrhanna12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Longo Toyota of Prosper responded

What a great way to begin our week @ Longo Toyota of Prosper with such a kind posting on DealerRater - Thank you Rrhanna12, we're honored to serve you

July 19, 2023

Due to Tony Bailey's customer service my experience at Longo Toyota was excellent! He was polite and courteous and the staff he connected me with were the same. Thank you all for taking care of this proce More

by dtalleyhooper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Longo Toyota of Prosper responded

Thank you for all the trust you have with our company (Longo Toyota of Prosper) and team (Tony B)

July 18, 2023

They have a large selection of vehicles however their sales staff and management team are less than desirable to work with. Sales member Harrison Murphy almost caused me to not go through with the purcha More

by Joelc.glock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Harrison Murphey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Wedderburn
Jul 18, 2023 -

Longo Toyota of Prosper responded

Thank you for allowing us to review and respond. We were able to speak with all parties involved, including our sales management team Stephen and Johnson. On July 5th the truck you were interested in was a Tundra TRD Pro arrived. Our policy due to high demand and low supply is once a vehicle arrives our guests have 72 hrs. to pick-up. On July 6th @ 8:32P you texted Stephen stating you were planning on coming to the dealer in the morning. On July 7th you sent a text stating you were not comfortable with the purchased and thanked Stephen for his follow-up. On July 8th, you texted back, asking if the truck was still available, and it was, but we wanted to make sure you were 100% content with the transaction and you agreed to complete. The next day you were celebrating Sabbath and you didn’t want to conduct any business (which we honored), you asked if we could handle this on Monday July 10th and we agreed to hold the truck once again. Monday comes and goes, and we didn’t hear anything back from you. On Tuesday July 11th @ 5:19P you asked via text, if there was any paperwork you could fill out online. On Friday July 14th, (9 days later) we checked in, to see where we were at with this transaction. We understand everyone’s schedule can get demanding and you agreed to come in that afternoon as your calendar would permit. Upon your arrival our sales mgmt team was there to greet you and extend an apology in-person how the beginning of your transaction took place with one of our team members. We were certainly under the impression, that all went well, and you were excited about the truck, yet we’re in receipt of your DealerRater review with low ratings. If there’s some unfinished business, please do not hesitate to contact Stephan, as he has and will always be here to listen.

July 18, 2023

I can see the improvements a lot. People are very friendly there. That’s the reason I want to go to your place even though it’s far from my home. More

by Catherina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Longo Toyota of Prosper responded

Thank you Catherina for sharing your viewpoint. Longo Toyota of Prosper is always working diligently on our processes so all our guests continue to enjoy their visits (sls|svc). Make it a great day!

July 15, 2023

Last minute call to LTP drove straight from DFW airport arrive 30min before closing and Jeff Hall had the car I called about a Premium 23 GR86 ready to go, answered all my questions, WASNT pushy which earn More

by DahlquistH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Longo Toyota of Prosper responded

Thank you Hunter for allowing us to earn your business and welcome to the Longo Toyota of Prosper family - Enjoy what you drive you certainly got a beauty

July 14, 2023

Great people always very helpful they get you in and out & make you feel @ home! More

by frankleydecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jul 14, 2023 -

Longo Toyota of Prosper responded

Have a wonderful weekend and hurry back - Team Longo

July 12, 2023

Everything went very well except that they do not provide car wash as most Toyota car dealer does. Also they did not explain very well of the job that was done to my truck More

by donnielflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Longo Toyota of Prosper responded

Thank you for sharing your viewpoint and we would like to extend our apologize for the lack of communication your visit may have been. The reason why were not able to wash your truck was due to the equipment that was in there. One of our svc team members will be in contact with you to discuss this directly. Thank you for helping us be a better ran company today and in the future

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