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Longo Toyota of Prosper

Prosper, TX

4.9
1,305 Reviews
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2100 West University Drive

Prosper, TX

75078

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Showing 1,305 reviews

July 18, 2023

They have a large selection of vehicles however their sales staff and management team are less than desirable to work with. Sales member Harrison Murphy almost caused me to not go through with the purcha More

by Joelc.glock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Harrison Murphey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Wedderburn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Longo Toyota of Prosper responded

Thank you for allowing us to review and respond. We were able to speak with all parties involved, including our sales management team Stephen and Johnson. On July 5th the truck you were interested in was a Tundra TRD Pro arrived. Our policy due to high demand and low supply is once a vehicle arrives our guests have 72 hrs. to pick-up. On July 6th @ 8:32P you texted Stephen stating you were planning on coming to the dealer in the morning. On July 7th you sent a text stating you were not comfortable with the purchased and thanked Stephen for his follow-up. On July 8th, you texted back, asking if the truck was still available, and it was, but we wanted to make sure you were 100% content with the transaction and you agreed to complete. The next day you were celebrating Sabbath and you didn’t want to conduct any business (which we honored), you asked if we could handle this on Monday July 10th and we agreed to hold the truck once again. Monday comes and goes, and we didn’t hear anything back from you. On Tuesday July 11th @ 5:19P you asked via text, if there was any paperwork you could fill out online. On Friday July 14th, (9 days later) we checked in, to see where we were at with this transaction. We understand everyone’s schedule can get demanding and you agreed to come in that afternoon as your calendar would permit. Upon your arrival our sales mgmt team was there to greet you and extend an apology in-person how the beginning of your transaction took place with one of our team members. We were certainly under the impression, that all went well, and you were excited about the truck, yet we’re in receipt of your DealerRater review with low ratings. If there’s some unfinished business, please do not hesitate to contact Stephan, as he has and will always be here to listen.

July 18, 2023

I can see the improvements a lot. People are very friendly there. That’s the reason I want to go to your place even though it’s far from my home. More

by Catherina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Longo Toyota of Prosper responded

Thank you Catherina for sharing your viewpoint. Longo Toyota of Prosper is always working diligently on our processes so all our guests continue to enjoy their visits (sls|svc). Make it a great day!

July 15, 2023

Last minute call to LTP drove straight from DFW airport arrive 30min before closing and Jeff Hall had the car I called about a Premium 23 GR86 ready to go, answered all my questions, WASNT pushy which earn More

by DahlquistH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Longo Toyota of Prosper responded

Thank you Hunter for allowing us to earn your business and welcome to the Longo Toyota of Prosper family - Enjoy what you drive you certainly got a beauty

July 14, 2023

Great people always very helpful they get you in and out & make you feel @ home! More

by frankleydecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jul 14, 2023 -

Longo Toyota of Prosper responded

Have a wonderful weekend and hurry back - Team Longo

July 12, 2023

Fantastic! ! "Weston" is the best & he has helped me since 2019 when I bought my Rave 4! Longo is excellent for maintenance & Purchasing a Toyota ...wonderful More

by Clyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary Loefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Clyde responded

Excellent Company! I bought my first car from Longo in 2019! Every employee from Sales. Service & maintenance departments are professional, courteous, very helpful and friendly!! I have bought new cars from many dealerships in the past, but never had as "positive experience" in buying a car as I have with Longo Toyota including the continued required service/maintenance!! Weston & Billy have taken excellent care of me & my Toyota Rave 4 since 2019! I highly recommend Longo for new purchases and maintenance ...I can't imagine going to any other dealership!

July 12, 2023

Everything went very well except that they do not provide car wash as most Toyota car dealer does. Also they did not explain very well of the job that was done to my truck More

by donnielflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Longo Toyota of Prosper responded

Thank you for sharing your viewpoint and we would like to extend our apologize for the lack of communication your visit may have been. The reason why were not able to wash your truck was due to the equipment that was in there. One of our svc team members will be in contact with you to discuss this directly. Thank you for helping us be a better ran company today and in the future

July 09, 2023

We had the best experience buying a car this past week at Longo Toyota with Tony Bailey. I'd been looking for a truck all over the area for the past month or so and having no luck. I'd been getting the run a More

by John Anthony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Wiener, Garrick ???
Jul 10, 2023 -

Longo Toyota of Prosper responded

Thank you Mr. Anthony for this amazing posting on DealerRater and we cannot thank you enough for allowing Longo Toyota of Prosper to handle you and your families auto care needs. Welcome to the Longo family and please enjoy what you drive

July 06, 2023

As most people I dread car dealerships! However, our experience at Longo Prosper and Tony Bailey was by far the best. Tony went above and beyond to make sure we loved the vehicle we chose, More

by peralta.noemi.1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku
Jul 06, 2023 -

Longo Toyota of Prosper responded

Thank you for such a kind posting on DealerRater and delighted knowing the team (Tony | Manuel) took wonderful care of your during your visit to Longo Toyota of Prosper Sls Dept. Enjoy what you drive and we're honored to serve you!

July 04, 2023

Tony Bailey in sales did a wonderful job getting us into a new Toyota Corolla! Very pleasant experience and can’t say enough good things about Tony. He’s awesome! More

by Tonemaster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Longo Toyota of Prosper responded

Thank you for sharing your recent visit to Longo Toyota of Prosper on DealerRater and delighted knowing Tony Bailey and the sls team took wonderful care of you and your auto care needs.

July 01, 2023

Thanks Longo Toyota for repairing my RR Axle Seal under Warranty work from 10-13-22 Repair. More

by Andy S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Figueroa Toyota Certified Master Tech 5 Stars
Jul 03, 2023 -

Longo Toyota of Prosper responded

We're honored to serve you @ Longo Toyota of Prosper Svc Dept and please hurry back

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