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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
4,942 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,942 reviews

December 10, 2024

Everything is very pleasant in Longo toyota and will come back in the future. Thank you for everything More

by An
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Longo Toyota responded

Thank you so much for sharing your kind words and positive feedback on DealerRater! We're thrilled to hear that your experience at Longo Toyota was so pleasant. It truly means a lot to us that you took the time to share your thoughts. We look forward to welcoming you back in the future and providing you with another exceptional experience. Team Longo

December 10, 2024

Very efficient and a great facility. They are very organized. Communication could have been a little better. I asked a question and it wasn’t communicated to me. I had to call my service More

by djcastillo2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Longo Toyota responded

Thank you for sharing your valuable feedback! We are so happy to welcome you to our Longo family, and we truly appreciate you taking the time to speak with our Service Manager, Jesus Chacara, on December 11, 2024. Your input regarding areas for improvement will help us ensure that your future service visits are nothing short of exceptional.

December 09, 2024

Fred was an excellent communicator, personable, and was able to accommodate us even though we lived a sizable distance from the dealer. Fred was able to help answer our questions and was knowledgeable abo More

by johnbaronowski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Longo Toyota responded

Thank you for sharing your wonderful experience! We're so glad to hear that Fred was able to make your car-buying process smooth and enjoyable, even with the distance. His communication and knowledge are truly appreciated, and we're glad he could help answer all your questions. Enjoy what you drive - Team Longo

December 09, 2024

Excellent experience every time. Excellent staff. This is why I stay with Longo. Thank you! More

by Aldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you consistently have an excellent experience with our team at Longo. Your loyalty means a lot to us, and we’re grateful for the opportunity to continue serving you. Team Longo

December 08, 2024

Great staff! They are very professional here and care about their customers! They took care of my truck for a recall and everything was done correctly! More

by jlobos23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Longo Toyota responded

Thank you so much for your fantastic review! We're so happy to hear that you had a positive experience with our team and that your truck’s recall was handled smoothly. At Longo Toyota, we take pride in providing professional service and ensuring our customers feel well cared for. If you need anything else in the future, don’t hesitate to reach out – we're always here to help!

December 08, 2024

Service was great! The wait was a bit long - 2.5 hours - so I will probably switch to morning instead of afternoon. More

by Rav4h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui, 5 stars
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Dec 09, 2024 -

Longo Toyota responded

Thank you for sharing your feedback! We're glad to hear that you had a great experience with our service team. We apologize for the wait time, and we completely understand your preference for a morning appointment to help avoid delays. We truly appreciate your patience and look forward to serving you again soon! Happy Holidays - Team Longo

December 07, 2024

Great dealing with them as upfront with full disclosure of all the options available on my lease More

by rcelio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Liukimson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Longo Toyota responded

Thank you for your kind words! We're glad to hear that you had a great experience with us and appreciated the transparency in discussing all of your lease options. At Longo Toyota, we believe in providing our customers with all the information they need to make the best decision for themselves. Happy Holidays

December 07, 2024

Very thorough. Stayed late, and did not give up until we understood everything. He broke the "car dealer mould." More

by Allenkrohn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your experience! We're so glad to hear that you felt well-informed and supported throughout the process. It’s great to know that we were able to provide a different experience than what you might have expected from a traditional car dealership. Your feedback means a lot to us, and we're grateful for the opportunity to assist you. If you have any more questions or need further assistance, don't hesitate to reach out! Happy Holidays - Team Longo

December 07, 2024

Amazing team at Longo Toyota! They are the best! Excellent customer service and even dropped our new car off at our house! More

by teamgregory03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Misajon
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Dec 09, 2024 -

Longo Toyota responded

Thank you so much for your wonderful review! We're so happy to hear that you had a positive experience with our team at Longo Toyota. It’s great to know that our customer service made such an impact, and we’re glad we could deliver your new car right to your door! If you ever need anything else, don’t hesitate to reach out. We’re here to help! Happy Holidays

December 06, 2024

Ariel Ramirez was awesome. She was very professional and efficient. And she kept me updated on the progress of my car and got it done quickly. More

by DKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Longo Toyota responded

Thank you for taking the time to leave a review on DealerRater! We're thrilled to hear that Ariel Ramirez provided you with such excellent service. She truly strives to be professional, efficient, and communicative, and we're glad to know she kept you updated on the progress of your car and got everything done quickly. We appreciate your feedback and look forward to serving you again in the future! Longo Toyota

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