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Longo Toyota

El Monte, CA

4.8
4,834 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,834 reviews

October 18, 2024

Visited many dealerships, Longo was the BEST by far. Ashley and Issac were AWESOME! They were professional and put the customer first!! (Which some dealerships did not) No sneaky add one of any kind! The More

by Paulinedelapeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Mixco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Longo Toyota responded

Ashley and Isaac truly exemplify our commitment to putting our customers first, and we’re proud to have them on our team. We appreciate your kind words about our transparent approach and are delighted that you found your car-buying experience enjoyable. Thank you for choosing us, and we look forward to serving you again in the future! Congratulations - Team Longo

October 16, 2024

Bruce in the service department is always very helpful and friendly! Great quality service at Longo! More

by katiek1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Longo Toyota responded

We appreciate you sharing your positive experience on DealerRater! It’s great to hear that Bruce in the service department was helpful and friendly. Our team at Longo is dedicated to providing top-quality service, and your feedback reinforces our commitment. Looking forward to your next visit! Team Longo

October 16, 2024

Agustin was very helpful and attentive. He made sure I was updated with the progress of my service and he wasn’t pushy or rude. More

by PMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Longo Toyota responded

We truly appreciate your kind words about Agustin. His attentiveness and commitment to keeping you informed are qualities we value greatly. We’re glad to hear that your experience was positive and that he made you feel comfortable throughout the process. Your feedback means a lot to us! Team Longo

October 15, 2024

Very friendly. Fred was great. We felt supported rather than pressured into purchasing something we weren’t looking for. Overall it was a wonderful experience. More

by Emily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Longo Toyota responded

Thank you so much for choosing us! We're thrilled to hear that you had a wonderful experience during your visit. Fred truly exemplifies our commitment to providing friendly and supportive service, and we’re glad you felt that. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back soon! Team Longo

October 14, 2024

The team at Longo has great knowledge of their product and are very professional. Their service is impeccable. Lizette our fleet sales person was exceptional. She was very friendly and her knowledge of To More

by Candycurryhomes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizette Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Longo Toyota responded

Thank you for your fantastic review! We appreciate your kind words about our team and are glad to hear that Lizette provided you with exceptional service. Her expertise and friendly approach truly make a difference, and we’re proud to have her on our team. Your feedback is greatly valued, and we look forward to serving you again in the future. Thank you for choosing Longo!

October 14, 2024

Great customer service from Max! Prompt oils change & even a carwash…much appreciated. Highly recommended A+++ More

by marscrime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Avino
Oct 14, 2024 -

Longo Toyota responded

Thank you for your kind feedback! We’re glad to hear that Max provided you with excellent customer service during your oil change. It's great to know you appreciated the prompt service and the car wash—we always aim to go the extra mile for our customers. Team Longo

October 14, 2024

Noli Evangelista,Service Advisor i highly recommend him to anybody. Great customer service overall. Very satisfied! More

by Tunechi_00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with Noli as your Service Advisor. Providing great customer service is our priority, and it’s rewarding to know that Noli met your expectations. Team Longo

October 13, 2024

So grateful to have had an experience buying a car that exceeded my expectations. My credit isn't the best at the moment and thought I would have to bite the bullet on a car that was older and not able to More

by Marisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Longo Toyota responded

Thank you so much for your glowing review! We are thrilled to hear that your car-buying experience with us exceeded your expectations. At Longo, we strive to make every customer's journey enjoyable and stress-free, and it’s wonderful to know that Jose and Jorge were able to assist you in finding the perfect vehicle. We take pride in helping our customers, regardless of their credit situation, and we’re delighted that you found a beautiful, certified pre-owned car that you love. Your trust and loyalty mean the world to us, and we appreciate your recommendation to friends and family. Team Longo

October 11, 2024

It was my first time to go to this Toyota Motor Company for maintenance. I was a little overwhelmed until I met Service Advisor Benjamin Zhou, who took the initiative to introduce the work process. His pro More

by Red apple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience on Dealer Rater! We're thrilled to hear that Benjamin Zhou made your first visit to our Toyota dealership so positive. His professionalism and dedication to customer care truly shine, and we're glad he was able to ease your concerns. Your feedback means a lot to our team, and we look forward to serving you again in the future! Team Longo

October 11, 2024

This place is huge and the services are good. People respect with each other. The only thing is the waiting time is too long for pick up the vehicle. Hope it could be improved next time I visit. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Longo Toyota responded

Thank you for your feedback, Josh! We appreciate you taking the time to share your experience. We're glad to hear you enjoyed our services and the atmosphere. We sincerely apologize for the long wait time during your vehicle pickup and understand how frustrating that can be. Your input is valuable, and we’ll work on improving this for your next visit Team Longo

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