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Longo Toyota

El Monte, CA

4.8
4,940 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,940 reviews

January 10, 2025

Excellent service. No dealer markups which is rare to find now. Shawn helped us and he was very honest and easy to work with. Would recommend longo to others. More

by Jay
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Longo Toyota responded

Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experience with Shawn. We strive to offer honest, transparent service, and it’s great to know that you found no dealer markups and enjoyed working with our team. Your recommendation means a lot to us, and we look forward to serving you and others again in the future! Team Longo

January 07, 2025

Service writer kept me updated on my service and anything else the mechanics recommended -Brian was polite and professional. I will keep coming to Longo for service and my next vehicle purchase . More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brian Bernal
Jan 08, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience on DealerRater. We truly appreciate your feedback! We're delighted to hear that our service writer kept you informed throughout your visit and that Brian was able to assist you in such a professional and polite manner. Team Longo

January 06, 2025

excellent customer service, had to leave my car since i had to be at work at 8:30. Noli took care of everything More

by taty353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Longo Toyota responded

Thank you so much for trusting our service team with your vehicle and for taking the time to share such a positive review on DealerRater! We truly appreciate your kind words about the excellent customer service you received. We're so glad to hear that Noli was able to take care of everything while you were at work. We strive to make the service experience as smooth and convenient as possible, and it’s wonderful to know that we met your expectations. Team Longo Toyota

January 05, 2025

Jimmy was super helpful and so attentive. His transparency and willingness to help made me even more confident of getting a great deal. More

by stcz1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience! We're so glad to hear that Jimmy was able to provide you with exceptional service. His transparency and dedication to helping our customers are truly what set him apart. We're thrilled that his attentiveness gave you confidence in getting a great deal. We appreciate your trust in us and look forward to continuing to support you in the future! Longo Toyota

January 04, 2025

Fred Williams is a respectful and amazing person. Before I bought my car I was going to buy somewhere else but I change my mind because he made me feel like I was family. He’s the definition of a gre More

by Patricksousa80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Itzia Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful and generous review! We're thrilled to hear about your positive experience with Fred Williams. He truly is an incredible person, and it's heartwarming to know that he made you and your lady feel like part of the family. At our dealership, we strive to create an environment where our guests feel comfortable and valued, and Fred exemplifies that every day. We're grateful for your trust in us and excited to have built such a strong relationship. We look forward to supporting you in the future and beyond the purchase of your vehicle! Team Longo

January 01, 2025

Usually great service . Dec 30 service with appointment took over 5 hours almost 6 for completion of minor service oil change/tire rotation. The communication was poor . More

by Anonymous25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Longo Toyota responded

Thank you for sharing your feedback, and we sincerely apologize for the extended wait and poor communication you experienced during your recent visit. We take guest feedback seriously at Longo Toyota, and we understand how frustrating delays and lack of updates can be. Our Service Manager, Jesus Chacara, would appreciate the opportunity to speak with you directly to address your concerns. He can be reached at 626-567-0508 or via email at jesus.chacara@longotoyota.com.

December 31, 2024

No pressure deal. William Phan was helpful. Daniel Kim was patience. Winser Carrasco was great. All made the deal went smooth. Only snag was it took almost 2 hou More

by Long-hoang
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Winser Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quang Diep
Jan 01, 2025 -

Longo Toyota responded

Thank you for sharing your experience with us on DealerRater! We're so glad to hear that William, Daniel, and Winser were able to make your deal smooth and pressure-free. We take pride in ensuring our customers have a positive and understanding experience, and it’s great to know they were able to assist you throughout the process. We also appreciate your feedback regarding the wait time after signing the documents. We understand how important your time is, and we’ll certainly work to improve this aspect of our process moving forward. Team Longo

December 31, 2024

Very professional and courteous with customers. No typical car salesman attitude and very understanding with financial situations. More

by Ellingwood.P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Longo Toyota responded

Thank you so much for taking the time to leave such a wonderful review on DealerRater! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Enjoy what you drive and Happy Holidays - Team Longo Toyota

December 31, 2024

Easily the best experience I've ever had with a car dealership. They were honest, efficient, and provided great service. Frances was wonderful! More

by Daniel S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We truly appreciate your kind words and are grateful for the opportunity to have served you. It’s wonderful to hear that your experience was so positive, and we’re glad that Frances was able to assist you. We look forward to serving you again in the future! Happy New Year - Team Longo

December 30, 2024

On our last service visit on December 26th for our 2011 Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the a More

by alohakamimura
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We know this matter important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Rob McGuire tried reaching you today Dec 31, 2024 but was unsuccessful. He did leave his contact information on your voice mail. Please note our Service Dept will be closed on Jan 1, 2025 for New Years Day. We look forward to hearing back from you.

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