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Longo Toyota

El Monte, CA

4.8
4,830 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,830 reviews

October 06, 2009

I bought my car at Longo Toyota in 1985 and still bring that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take More

by diyknitter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy James in Service
Oct 07, 2009 -

Longo Toyota responded

Dear Valued Guest, My name is Mark Seipel, the Fixed Operations Director for the dealership. I wanted to thank you so much, in taking the time to write this review and share with all of us about your positive experience. We understand the importance of having good people representing our company and we are very fortunate to have Randy James on our team. We all understand the value of our guests and how a positive experience usually translates into a long term relationship. Thank you again, for being the most important part of our business. Sincerely, Mark Seipel Fixed Operations Director (626) 580-6101

August 23, 2009

My dad and I went in on August 15 at around 9 in the morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with More

by fons18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Don't remember
Sep 29, 2009 -

Longo Toyota responded

Dear Valued Guest, I would like to introduce myself. My name is Paul Kim, the General Sales Manager for Longo Toyota/Scion. We recently became a certified member of DealerRater and found your review that was posted in August. First of all, I want to take this opportunity to apologize on behalf of Longo Toyota/Scion on your unpleasant sales experience. Please be assured that what you experienced is not our standard. We do train our employees to provided friendly and accurate service. When this doesn’t happen, we want to know about it and that is why we truly appreciate your input. The CARS program brought in a significant increase in showroom traffic, and although we had scheduled additional personnel, it was much larger than we anticipated. But even with the extra help, we could not handle every guest they way we wanted to. At Longo we have built our business on a high level of customer service and it concerns us deeply when we do not deliver the service you deserve. I want you to know that I do consider your relationship with Longo Toyota/Scion extremely valuable and if there is anything in the near future that you need assistance with, please do not hesitate to contact me directly at, (626) 580-6001. Sincerely, Paul Kim General Sales Manager Longo Toyota/Scion Paul.kim@longotoyota.com

March 01, 2009

11:00a.m. went to Longo Toyota in El Monte to get an oil change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother More

by udm2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : 5
December 15, 2008

Bought a Toyota Tacoma from them. I t had a Toyota warranty. Overall experience buying was negative. Salespeople were pushy, evasive and rude. Lying took place. Bought the car, drove 200 miles had a m More

by tardley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edwin
November 16, 2008

Had to wait a long time to talk with someone via the phone. Once someone came on the phone their english was horrible. They new nothing about the new model Venza,they said its possible they may see it i More

by garg
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
dont remember his name
October 27, 2008

Longo Toyota is definitely not the place for questions and answers regarding to new Toyota vehicles. I have already dealt with more than five different salesmen, and not one turns out to be satisfactory. More

by waltchan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
5
May 19, 2008

In my entire 5 years of Camry ownership so far, I have been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota More

by Lemonservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Blackburn
December 28, 2007

After finding the selected car of interest; negotiating the price; making an appointment, we showed up to close the deal. After waiting over an hour, we were finally told the car had been sold. No one at More

by No Strings
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Hans Askari
February 23, 2007

Longo Toyota was very professional and quickly sent me an email quote, The Internet Sales Manager Adam Chi was very professional, but their final price was over $150 higher out-the-door than the Dealer in wh More

by jadelberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Chi
July 22, 2006

"I don't see why it was out fault!!!!" "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor call More

by sc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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