Longo Toyota
El Monte, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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I bought my car at Longo Toyota in 1985 and still bring that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take that same car in for service. My rating is based on all the years of service I have received and continue to receive from Longo Toyota. Yes, I take it to the dealer because I can depend that it will stand behind its work -- the mechanics/technicians must meet certain requirements -- and the service advisors really know Toyotas. Personally, I have been taking my car to Randy James for almost as long as I've had my car. All I have to do is ask him what I need to have done and he will tell me; he will also let me know what I might need a few months down the road (like new tires, new brakes, a major service, etc.) which helps cut down on unexpected costs. Randy James is the person I seek out in the service drive as I trust in what he tells me my car needs -- he services my car as he would his wife's car -- with an eye towards safety and economy. If in doubt, Randy will go to the service bay to look at what the technicians tell him my car needs. My experience with other employees at Longo Toyota has been similarly gratifying. Given that my car is so old, parts are harder to come by and I have had to have after-market parts used. I had to have the radiator replaced after 20+ years and Longo Toyota put in at least 3 after-market radiators in a short period of time -- I only paid for the first one, Longo Toyota covered the failures, including labor and my rental car each time. Longo Toyota has done this for me on several different items, the latest being the starter. A company that stands behind its work! And, Randy James always gives me the best pricing available, even if I don't have any coupons. I give Longo Toyota an excellent rating for service because it has proven itself over the past 24 years to be honest, trustworthy, reliable, fast without cutting corners, treats me like an honored guest (remember, my car is a 1985 Toyota, not a new car), friendly, and has amenities such as an on-site car rental office (Enterprise), an on-site AAA satellite office, an on-site Starbucks, etc. More
My dad and I went in on August 15 at around 9 in the morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with morning looking for a new Camry LE in Charcoal Gray. First Of all they didn't even have the color we wanted, I know that's nothing having to do with the service but considering its a really big dealer and a big seller, I think they should have more cars come in. We walked in the front office, since many salespeople saw us and didn't approach us to help us. There were two ladies on the front desk, one was on the phone and the other on the computer. We stood there for about 8 minutes waiting, until finally one them(the lady on the phone) said how can I help you. We told her we wanted a new Camry and needed some help. It about another 8-10 minutes for a salesperson to come out. But the problem was that he was from the certified used section of the dealer. The guy was pretty polite but then said, sorry I cant help you I only work at the used section, If he wasn't able to help why did they bring him out to start with and why did he waste about 10 minutes of our time. He directed us to another sales guy, one who which was unfriendly and rude. We walked in to his desk and we talked about our situation. My dad was going to give them our old van for the cash for clunkers deal they have going on. He wanted all the registration papers and the title in his hand in that moment. My dad wanted to first see if they had the car and everything. The guy told my dad in a rude commanding way to get the papers that second. My dad refused because he wanted to see more on the car before giving personal papers, and besides we were only there to look. We weren't playing around we did want a car, but it didn't necessarily have to be from that dealer. Like all shoppers, we were looking for the best price. The guy raised his voice on my dad which really got us both mad. What a way to sell a car right? Yell at the customer, make them feel uncomfortable, and not listen to them. I am not just being a total jerk and writing a lot of negative things about this dealer, but the service was horrible, the guy(which I regret not writing down his name)was a total jerk to us, and they wasted our time. Buying a car is a considerable investment, regardless of price. Customers want to be treated with respect and we want to be listened to. Over all, My experience as well as my dads was really bad at Longo Toyota of El Monte. Being a big dealer and all, we expected better service and respect. We ended up leaving right away and went to Toyota of Whittier, which where a guy named Manuel treated us like royalty. Whittier Toyota is the real deal. Its a much smaller dealer but the inventory is great, prices are great and the service is 5 stars out of 5. These people are really polite and nice, make you feel like home. Plus its nice they have free drinks and food for their customers. More
11:00a.m. went to Longo Toyota in El Monte to get an oil change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother me or deter me from getting the oil change done. Jerry Temores was handling my paperwork while on the telephone. When he finally finished with his phone call he explined it would be an hour and half wait. That is when I told him that I wanted to pay for a car wash and I would pick-up my car at 5:30p.m. when they close. As I was waiting for my ride I spoke with Eddie Afra Internet Sales Manager. I told him I was looking at buying a Camry in two years. He helped by providing me a brochure and showing me the models on the sales floor. He then paid for my Starbuck’s coffee out of his own money. He introduced me to other service advisors Gabriel Perez and Victor Smith. All of which were very courteous to me. Upon my arrival at 5:30p.m. I was only charged for an oil change. So when I walked out to pick-up my car the car was still dirty. So I went to speak to Jerry Temores surprise surprise he was on the phone with another “customer”. I told him that my car was dirty and what is he going to do about it. He told me to wait until he finished with his phone call. That is when I started to look for Gabriel Perez or Victor Smith to get Stewart the manager down here to resolve this issue. Jerry Temores finally gets off the phone and tells me he can get the car washed in 5 minutes. When Stewart the manager comes to talk to me I told him the issue has been resolved and that Jerry Temores was in the process of washing my car. 5 minutes later Jerry Termoes returns my car and sounds off saying that I was rude to the person on the phone. I told him that if the car was washed as I ordered we wouldn’t be out here arguing about it. The fact of the matter is that this advisor was such in a hurry he didn’t understand that I wanted to pay for a hand car wash verses getting one of those conveyor machine washes. More
Bought a Toyota Tacoma from them. I t had a Toyota warranty. Overall experience buying was negative. Salespeople were pushy, evasive and rude. Lying took place. Bought the car, drove 200 miles had a m warranty. Overall experience buying was negative. Salespeople were pushy, evasive and rude. Lying took place. Bought the car, drove 200 miles had a major problem. Took it to a Toyota dealership closer to my home. They stated Longo had to fix it. Nightmare ensued trying to get Longo to take responsibility. Finally got it fixed. Cost me money, of course. Now 1500 miles later another problem. Longo? Stay far away from them. Hopefully the current state of the economy will hurt them. They are big, yes and they are bad. More
Had to wait a long time to talk with someone via the phone. Once someone came on the phone their english was horrible. They new nothing about the new model Venza,they said its possible they may see it i phone. Once someone came on the phone their english was horrible. They new nothing about the new model Venza,they said its possible they may see it in a month or 2. Then they said "what other car you want?". 2nd call-for sales manager-reception said they aren't in today instead of asking if I would like to speak with one of the mgrs. on duty. The one she called said he was too busy to talk-he was busy talking to a salesperson. Would not even think of going to the dealership- let alone, making a purchase there! More
Longo Toyota is definitely not the place for questions and answers regarding to new Toyota vehicles. I have already dealt with more than five different salesmen, and not one turns out to be satisfactory. and answers regarding to new Toyota vehicles. I have already dealt with more than five different salesmen, and not one turns out to be satisfactory. The salesmen here are by far the worst of the worst out there. They are very inexperienced, slow to react, and don't know too much about cars. One salesman I dealt with don't even know what VVT-i stands for in the engine. More
In my entire 5 years of Camry ownership so far, I have been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota as brand new. For the first schedule maintenance, I was thinking it's better to bring back to dealership for check up. After my "first" oil change with Longo, I know this is a place that I would avoid at all cost. Not to mention I had waited over 3 hours just for the oil change, when my car is returned (after drove off from service center) I realized Longo "stole" my engine removable heat sink (Which at the time cost least $350USD aftermaket). Go figure what a dealership can do to your car when they took away car parts without your consent. Second visit: 3 years passed (Glad that I bought the 90K extended warranty) My power steering start to make weired noise. Did a bit of google research and found out Toyota had a major recall on Camry from 03~05 models due to bad parts from JP supplier. So I went there again to see if they can fix the problem. Instead of acknowledging the recall, they claim it was my power steering shaft that is dry (they claimed lubrication is needed). So I paid for the service and the problem still exist 1 week after. Third visit: 1 week after, yeah so bring the car back again and this time they went ahead for the repair on recall (problem finally gone). What seems to be so ridiculous was the dealership would have changed me $350 for the service due to out of standard warranty even though it was a recall due to bad parts. Glad that my extended warranty covered my xxx so I won't get rip off from these guys again. Well, I checked all these dealerships for service all these years and seem like all Toyota service centers received low marks cross a board. No wonder their sales has been slowed and complaints have been skyrocketed compare to the early years. Where has Toyota quality been ? P.S. Service Rep was courteous, but the service is sub par. More
After finding the selected car of interest; negotiating the price; making an appointment, we showed up to close the deal. After waiting over an hour, we were finally told the car had been sold. No one at the price; making an appointment, we showed up to close the deal. After waiting over an hour, we were finally told the car had been sold. No one at the dealership bothered to phone or email. The salesman sent someone else out to tell us, not even bothering to apologize for the mistake personally. How Longo Toyota sells the most cars is beyond me. Their price was no better than other dealers. I will never purchase a car from them and will spread the word through the internet, my friends, family, etc. More
Longo Toyota was very professional and quickly sent me an email quote, The Internet Sales Manager Adam Chi was very professional, but their final price was over $150 higher out-the-door than the Dealer in wh email quote, The Internet Sales Manager Adam Chi was very professional, but their final price was over $150 higher out-the-door than the Dealer in which I purchased the vehicle from (Claremont Toyota.) Adam Chi of Longo Toyota was courteous and friendly and is willing to work with customers to make them a reasonable and good offer. Although I purchased my car elsewhere I will call Longo Toyota next time I’m shopping for a Toyota. More
"I don't see why it was out fault!!!!" "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor call "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor called me and told me that the spark plugs needed to be replaced. But they were "new"!!! I told him not to do it. Then several weeks later, the engine started to knock. It was the xxxx spark plug, one of them was loose. I went in there to tighten the spark plug. 2 days ago, the same spark plug shot out of the cylinder head. And now the cylinder head was stripped. I have to rethread the xxxx cylinder head. I called the Longo Toyota's service manager and complaint regarding their quality of service and demanding them to be responsible for the problem. His claimed that the tech never took out the spark plug. They merely made the recommendation by looking at the milage of the car, regardless the prior service done somewhere else....(so those of you out there who trust their "expert recommendation" DON'T. They will rip you off.) Here's my problem with his attitude. He never investigate what his service tech did to my car. He didn't ask me for the service tag# or invoice# to find out more what the problem was. If he would've take 5-10 min to investigate what his tech did, and told me the same thing, I would've accepted it. Yet he is so dogmatic that his tech never took the spark plug out of the engine without even consulting his tech; not even pulling out my car service record. This is the kind of service I got for paying premium $$$ ?????? Here's my recommendation to the reader: 1. Do NOT!!!! I repeat do NOT trust any recommendation this dealer made. Check it against 3rd party!!!!! 2. Always double check their quality of work before you even drive out of their drive way. If anything disatisfy you, bring it to their attention or you will be stuck with the bill fixing it 3. If possible do NOT go to Longo Toyota for service. They cost triple than the others yet their quality of work is just the same or even lower than the "hole in the wall" service garage. More