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Longo Toyota
El Monte, CA
4,763 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 4,763 reviews
December 28, 2007
After finding the selected car of interest; negotiating the price; making an appointment, we showed up to close the deal. After waiting over an hour, we were finally told the car had been sold. No one at the price; making an appointment, we showed up to close the deal. After waiting over an hour, we were finally told the car had been sold. No one at the dealership bothered to phone or email. The salesman sent someone else out to tell us, not even bothering to apologize for the mistake personally. How Longo Toyota sells the most cars is beyond me. Their price was no better than other dealers. I will never purchase a car from them and will spread the word through the internet, my friends, family, etc. More
by No Strings
Employees Worked With
Hans Askari
February 23, 2007
Longo Toyota was very professional and quickly sent me an email quote, The Internet Sales Manager Adam Chi was very professional, but their final price was over $150 higher out-the-door than the Dealer in wh email quote, The Internet Sales Manager Adam Chi was very professional, but their final price was over $150 higher out-the-door than the Dealer in which I purchased the vehicle from (Claremont Toyota.) Adam Chi of Longo Toyota was courteous and friendly and is willing to work with customers to make them a reasonable and good offer. Although I purchased my car elsewhere I will call Longo Toyota next time I’m shopping for a Toyota. More
by jadelberg
Employees Worked With
Adam Chi
July 22, 2006
"I don't see why it was out fault!!!!" "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor call "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor called me and told me that the spark plugs needed to be replaced. But they were "new"!!! I told him not to do it. Then several weeks later, the engine started to knock. It was the xxxx spark plug, one of them was loose. I went in there to tighten the spark plug. 2 days ago, the same spark plug shot out of the cylinder head. And now the cylinder head was stripped. I have to rethread the xxxx cylinder head. I called the Longo Toyota's service manager and complaint regarding their quality of service and demanding them to be responsible for the problem. His claimed that the tech never took out the spark plug. They merely made the recommendation by looking at the milage of the car, regardless the prior service done somewhere else....(so those of you out there who trust their "expert recommendation" DON'T. They will rip you off.) Here's my problem with his attitude. He never investigate what his service tech did to my car. He didn't ask me for the service tag# or invoice# to find out more what the problem was. If he would've take 5-10 min to investigate what his tech did, and told me the same thing, I would've accepted it. Yet he is so dogmatic that his tech never took the spark plug out of the engine without even consulting his tech; not even pulling out my car service record. This is the kind of service I got for paying premium $$$ ?????? Here's my recommendation to the reader: 1. Do NOT!!!! I repeat do NOT trust any recommendation this dealer made. Check it against 3rd party!!!!! 2. Always double check their quality of work before you even drive out of their drive way. If anything disatisfy you, bring it to their attention or you will be stuck with the bill fixing it 3. If possible do NOT go to Longo Toyota for service. They cost triple than the others yet their quality of work is just the same or even lower than the "hole in the wall" service garage. More
by sc123
