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Longo Toyota

El Monte, CA

4.8
4,977 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,977 reviews

January 03, 2015

Great experience, quick and easy. A friend of a friend recommended I contact Tony Hua when I was talking about how frustrating my car shopping experience had been. Tony did great in g More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Jan 03, 2015 -

Longo Toyota responded

Dear Valued Guest, My name is Kary Loefler, Guest Relations Director for the dealership. I just wanted to thank you for posting this wonderful review about one of our team members, Tony Hua. We know that a great deal of time goes into choosing a brand/dealership and we're all very honored you've selected Longo Toyota/Scion for your car care needs. Welcome to our family and keep spreading the word about Longo Toyota/Scion & Tony Kary

January 01, 2015

SURREAL/ GREAT EXPERIENCE First time purchasing a new car and I was pretty nervous about it. I am not really... a car person, but thanks to Tony Hua, my experience was painles More

by jackyh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Jan 02, 2015 -

Longo Toyota responded

Hello Jacky - Happy New Year! My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. I just wanted to say THANK YOU - THANK YOU - THANK YOU for taking time out of your day, to share with others about your visit to our dealership. I'm delighted to read of the caring attention you received from Tony. We know how important it is to have great employees on our team and Tony is certainly one that understand our vision. Congratulations on your purchase and keep spreading the word about Longo and about Tony - Hurry Back! Sincerely, Kary Loefler Guest Relations Director 626.580.6057

December 30, 2014

Great Experience Just bought my new Corolla 2015 from Long Toyota thanks to Tony Hua. He was extremely helpful, knowledgeable, and easy to deal with. Plus he goes abov More

by Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 30, 2014 -

Longo Toyota responded

Hello Martin, First, Congratulations! It's so wonderful to read great things about Tony Hua. I'm so happy for you and hope you are enjoying your Corolla. We all would like to wish you a Happy Holiday ! Thank you for being a big part of Longo, Regina Cortes Guest Relations Supervisor

December 14, 2014

Great Experience! Tony Hua was fantastic! He made the whole process easy and put my mind at ease. He worked hard to get me the best deal. I would buy my next car from h More

by kate12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 15, 2014 -

Longo Toyota responded

Congratulations Kate12! Thank you so much for sharing your wonderful experience with Tony Hua. I'm glad he made your sales experience easy for you. Remember that we are here if you have any questions. Thank you for choosing Longo! Happy Holidays, Regina Cortes Guest Relations Supervisor

December 12, 2014

Disappointed John Cervantes wasn't helpful at all . He spend more time talking to other service team friends than explaining my concerns .I called him a couple tim More

by LongoCustomer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 13, 2014 -

Longo Toyota responded

Dear LongoCustomer1, My name is Regina Cortes, Guest Relations Supervisor for the dealer. First I would like to apologize for your experience. We take our guest feedback very seriously and would like the opportunity to disuss your concerns. We do strive each and every day to not only meet the expectations of our guests but exceed them. Please contact me at your earliest convenience at (626) 580-6268 or regina.cortes@longotoyota.com Warmest Regards, Regina Cortes

December 06, 2014

Great Experience Thank you Tony and Longto Toyota! It was just a simple and painless experience to purchase a car from Longo Toyota. Tony is a great asset to Longo a More

by C.K. Wong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 08, 2014 -

Longo Toyota responded

Dear Valued Guest - From all of us here at Longo Toyota/Scion, we wanted to THANK YOU for taking time, to post your review on DealerRater. We understand quite a bit of time, goes into selecting not only a brand but a dealership and we're very honored you've selected Longo for your car care needs. I will make sure to share this review with Tony and his reporting management team. I now it will make their day, it certainly has made mine. Happy Holidays and welcome to the Longo family! Kary Loefler Guest Relations Director Longo Toyota/Scion 626.580.6057

November 09, 2014

Great Service I'm a first time buyer and I received a great deal. Leo was very helpful and friendly. I was treated well and all of my concerns were addressed. I lef More

by Colachon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 10, 2014 -

Longo Toyota responded

CONGRATULATIONS COLACHON! WOW! You must be excited, your 1st. new car. I'm so happy for you and glad Leo took excellent care of you. Thank you for sharing your awesome review with us. If you have any questions please contact us, remember we are here to help. Enjoy your new car! Regina Cortes Guest Relations Supervisor

October 30, 2014

Mr tony is an awesome man He help me get the car of my dream in quick time.i will recommend him for anybody in the world. He made my dream come through in seconds. God bless More

by Ademola Olatunbosun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Oct 30, 2014 -

Longo Toyota responded

Awesome!!! Ademola, I'm happy to read Tony helped you find your dream car. That is such wonderful news! I will forward your wonderful review to Tony and his Manager. Thank you for choosing Longo! Come back soon, Regina Cortes Guest Relations Supervisor

October 27, 2014

FIRST TIME BUYER!!! He was so helpful and funny made us feel so welcomed. I would recommend him to anyone with out a doubt! Thank you so much. More

by alexzandrabuco
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2014 -

Longo Toyota responded

Congratulations Alexzandrabuco! How exciting! First time buyer! That is wonderful news and I'm so happy for you. I know it was Leo Olmos pleasure to help you find the perfect vehicle for you. We know there are so many choices to choose from. Thank you for sharing your wonderful experience with us. Enjoy your new vehicle and come visit us soon. THANK YOU FOR CHOOSING LONGO! Regina Cortes Guest Relations Supervisor

October 16, 2014

Mistake My Mistake, I should have bought a Honda! Had three significant issues poorly fixed by Longo and by Toyota inspector. Complained to TMS but was told More

by Jose Aguirre
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager and Customer Service Director
Oct 18, 2014 -

Longo Toyota responded

Although service repairs are often unexpected and inconvenient, we can certainly empathize and understand your frustration regarding your vehicles armrest. On June 9, 2012 RO # 119526 a Toyota representative (DSPM) inspected your vehicle due to your concern of the driver side arm rest descends in one corner. Although Toyota found it to be caused by an outside influence, they appreciated you as a consumer of the brand and decided to offer to repair as one-time goodwill. You were also informed not to use arm rest to shift body weight. Arm rest should only be used to rest the arm. On August 8, 2014 you opened up a case with Toyota (REF #1408080456) regarding the quality of the armrest of your 2010 Highlander with 65,000 miles and was declined any assistance due to the agreement in 2012 with Toyota. Even though we are independently owned, there are rules and regulations that we as a dealership, need to follow with the manufacture and once they've declined, we need to adhere to their petition. Kary Loefler Guest Relations Director

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