Longo Toyota

We bought a 2011 Highlander SE from Paul Leung of the Internet Sales Dept. Even though we dropped in unannounced, he was very pleasant and helpful in showing us the colors we were interested in. In fact, Internet Sales Dept. Even though we dropped in unannounced, he was very pleasant and helpful in showing us the colors we were interested in. In fact, everyone we came across was friendly. The reception desk was was helpful and offered us any brochures we wanted while waiting for Paul to join us. We got a no hassle, no pressure deal from him. We'd done a ton of research prior to our visit and got a price that we are very happy with. Paul made it a smooth, enjoyable experience. Longo is a huge dealership and if you're looking for inventory, it's the place to go. More

My boyfriend bought a Tundra at Longo Toyota about 8 years ago from Fred Williams and was very pleased with the experience. About a month ago we decided on getting a new car for me, when we learned that years ago from Fred Williams and was very pleased with the experience. About a month ago we decided on getting a new car for me, when we learned that Fred was still at Longo Toyota, we did not hesitate to return. We were not disappointed, he was AMAZING!! Having never bought a new car myself, I was dreading the thought of dealing with the back and forth of negotiating, you hear about from so many other dealerships. This was not the case at all. He listened to what "WE" wanted, not what "HE" wanted to sell us. He kept us in the loop as we were waiting for our specific car to come in. The office was nice and very welcoming. Even the Financing Dept made our experience enjoyable, which is not always the case. I would without a doubt return to Longo, and Fred. More

Joanne Hamilton is amazing when it comes to customer service. she always greets me with a "Hey, Dirk! how are you!" you dont get that many places. Unfortunately, they let Tom Ryan go. after 23+ years service. she always greets me with a "Hey, Dirk! how are you!" you dont get that many places. Unfortunately, they let Tom Ryan go. after 23+ years. Bad Decision. Very, VERY bad. When you've had 1 (yep, count'em ONE) service advisor for 20+ years, that you've recommended to all of your toyota owning friends (and passed cards out for), it's quite disappointing to find him gone. Especially when, in those same 20 years, you've tried other advisors at Longo when he's been on vacation, and things just didnt get done right, or on time. I may go back to see how other advisors are, but that remains to be seen. i have already gone to the dealership (15 or so miles out of the way) that Tom went to work for for my basic service. To add insult to injury, about this same time, Penske took over the starbucks in the dealership. (it used to be a corporate starbucks) More problems. i ordered a simple drink--a caramel apple spice (grande' size, with no whipped cream.) i opened it to add a splenda...and noticed that the level of the drink was about an inch to an inch and a half from the top. ummm...you dont add "room for cram in an apple cider drink (even coffee you leave about a half inch max.) instead of using the standard issue starbucks lids, they cheaped out and use a generic "Dart" brand lid...nice going...it leaked all over my shifter while i was driving...that NEVER happens with the starbucks supplied lids. yep, they likely cost more...but they dont leak. (i've had the same experience twice--just to make sure it wasn't a fluke) me thinks they should have left running a starbucks to people that know how to run a starbucks. Things just ain't the same @ longo anymore...sad. More

Took my car in for a dynastic test ($110.00). Explained that I heard a noise, so mechanic took it out on a test drive, confirmed the noise. Got back to the dealership, I had them open the hood and explaine that I heard a noise, so mechanic took it out on a test drive, confirmed the noise. Got back to the dealership, I had them open the hood and explained that the noise might me coming from the left side. Left my car at 7:30 AM. At 1:00 the service manager called and confirmed that the noise was coming from the cracked cover I had pointed out. But did not know for sure that the noise was going to stop.I told the service manager that I would call him back. REMEMBER I HAS TAKEN MY CAR IN FOR A DYNASTIC TEST I called a different Toyota dealer and they gave me more information just over the phone in regards to replacing the part (cover). I than called back and talked to the service manager and mentioned that the engine light was on over the weekend. The service manager said he would check it out. Here it is after 1:00 in the afternoon 5:30 hours later what happen to the dynastic test that was supposed to be done, that was the purpose of my service appointment. Guess what now it's another issue a over $1200.00 problem. I than asked for the results of my test but have been getting the round around. All I want are my dynastic test results. BAD SERVICE....CAN'T TRUST THEM...OVER CHARGE....AND CAN'T GET TEST RESULTS ON YOUR OWN CAR...WHY WHY WHY More