Longo Toyota

awesome great customer service, friendly and funny. he helped us get a car that me and my whole family could and will enjoy we got a 2010 black toyota corro great customer service, friendly and funny. he helped us get a car that me and my whole family could and will enjoy we got a 2010 black toyota corrolla More

Do not go there for service unless you have plenty of time! I have few cars that bought in Longo Toyota and I always go there for service because of the reputation. This time I had appointment at 9:40a.m., chec I have few cars that bought in Longo Toyota and I always go there for service because of the reputation. This time I had appointment at 9:40a.m., check in at 9:50a.m. and the promised finish time by 1:30p.m. I just cannot believe what I heard, does it really need to take about 3.5 hrs just for the service?! I told my service advisor - Jessie that I have made an appointment and normally the longest waiting time is within 2hrs. He did not smile at all from the beginning and just told me that there are other vehicles just came in. I asked if they all had appointments, he just told me they had to be serviced first because they have finished the paperwork. Then what is the point to make appointment if it is based on first come, first served! He did not even say any sorry to me and not helpful at all. I had no choice but seeking the supervisor for assistance. The supervisor was very nice and helpful and finally I could get back my vehicle before 12noon. This time was the worst experience I had with Longo Toyota and I am just wondering if they really provide good customer service. More

Great experience purchasing a certified pre-owned I was in the market for a pre-owned Prius and after some shopping around went to Longo based on a recommendation of a family friend. What a great expe I was in the market for a pre-owned Prius and after some shopping around went to Longo based on a recommendation of a family friend. What a great experience. Tony (and Derrick!) helped make a stressful situation a pleasant one. I did my research and knew how much I wanted to spend and what I had in mind. Tony was professional and considerate, listened to what I was looking for, no pressure, and was about finding the right car for me and not just about making a sale. Tony got in touch the next day to follow up and make sure I didn't have any problems. That's customer service! A shout out to Tony and Derrick - thanks guys! I'm a very happy new-to-me Toyota owner. More

Tony Hua All Star Sales consultant like Tony Hua is the main reason Longo Toyota has stayed in business for so long. My wife and I was looking for a normal commute Sales consultant like Tony Hua is the main reason Longo Toyota has stayed in business for so long. My wife and I was looking for a normal commute car and decided on a Prius two. After checking truecar.com we figured out a fair price for the car. (Always do your homework before going into a dealership) We then decided to go to Longo Toyota because my parents referred me Tony hua. They were given a great deal by Tony when they bought their car and all i can say is i got the car i wanted, the price i was searching for and Tony's service was exceptional! Here are the reasons why you should also work with Tony : 1. The whole process was quick and easy. Took me about 1hr and half to finish the deal. I purchased few cars in my life time and i can say i never thought purchasing a car can be so easy and painless! 2. Honest and upfront negotiation. I gave Tony the price i wanted (I got via truecar.com) and he spent some time thinking about it and then told me he can match the price. No back and forth negotiation. Nor did he try to sneak in other options to jack up the price. 3. Friendly services. I never met Tony before and right away he make you feel welcomed and ready to work out a deal. Longo toyota know how to prolong their business. Few years back Longo has horrible reviews and only 2 and half stars. Today they have over 800 reviews with four stars rating. What changed? Location is still the same, they still sell the same model of cars. However, what changed is the level of service their sales consultant provides. Sales consultant like Tony not only will boost business in the short run but he will bring in business in the long as well. Tony will always have loyal customer that refer their friends, family to come to Longo Toyota to purchase a car. Thanks Tony for all your help! More

Great Service Tony Hua helped us get a car around our price and helped us find a car that suits what we need. He also was patient with us when we wanted to see and Tony Hua helped us get a car around our price and helped us find a car that suits what we need. He also was patient with us when we wanted to see and test drive different vehicles. I recommend customers to go to him directly More

Pulled my credit/bait and switch sales practice On 02/13/2015 at approximately 14:00 PST, I contacted Longo Toyota and spoke to a sales representative by the name of Amanda Cadenas. I saw an advert On 02/13/2015 at approximately 14:00 PST, I contacted Longo Toyota and spoke to a sales representative by the name of Amanda Cadenas. I saw an advertisement on their website and advised them the particular stock number for the eligible advertised price. She confirmed that the vehicle was available and scheduled for my to come to the car dealer at 16:00 the same day. She said to fill out the credit financing online which I need under pretense that the car was available for lease. In addition, I told her I would only fill it out if the car was available and she placed me on hold and confirmed that it was. I went ahead and submitted the application and came down to the dealer. Once arrived, she was not available and the internet sales manager by the name of Walter Kostecki then assisted us. After 45 minutes, Mr. Kostecki finally explained that the car was never available as it was previously sold but the system was not flagged as sold. Mr. Kostecki then tried to sell us a more expensive vehicle which is a classic of bait and switch. I requested the dealer to remove the credit inquiry, which they pull through experian, as I only applied under the pretense that the vehicle was available when in fact it never was. Please remove the credit inquiry as this was a blatant lie and false advertisement. More

The Car I Wanted for the Price I wanted to Pay Tony Hua made my first time car buying experience easy and free of stress. Tony is very informative and with his knowledge of the entire Toyota lineup Tony Hua made my first time car buying experience easy and free of stress. Tony is very informative and with his knowledge of the entire Toyota lineup was able to provide insightful guidance to help me find the vehicle that would be best suited for my needs. I had been doing my own research for a while and and had finally decided on the vehicle I was after. Tony's knowledge and my research combined allowed me to find exactly the vehicle I wanted and for the price I wanted to pay. No tricks. No hidden ANYTHING. I couldn't have imagined a more painless first time car buying experience. Longo's HUGE inventory gave me the best chances of finding the vehicle that works best for me and was well within my price range. I am definitely going to be recommending Tony Hua and Longo Toyota to all of my friends and Family. More

First Time Buyer Recent College Grad Tony was my Sales consultant. He was a really good salesman and I told him my entire financial situation with my credit score. I was turned down by a Tony was my Sales consultant. He was a really good salesman and I told him my entire financial situation with my credit score. I was turned down by a credit union with a high mid 700 score. Needless to say I went to another dealership and was sold on a 2012 Honda civic fully loaded and I'm happy with my purchase. Also I'm a recent college grad which helped and Tony is also a Cal Poly Pomona Alum. Lastly, I was not acknowledged by two sales reps which was a blessing because Uncle Tony was awesome and no pressure. Thank You Tony and I will send many people his way. Erick C. More

Blessed with a awesome car Excellent experience from the time we walked in Leo and Baltazar made me feel important . Walked us step by step through the process . Now me and Excellent experience from the time we walked in Leo and Baltazar made me feel important . Walked us step by step through the process . Now me and my boys will be driving around in comfort and reliability . Thank you Leo you rock !!! More

They dropped the ball First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by First time here to get my Prius serviced, had an appointment at 10:30am, checked in at 10:32am, was given a pager and was promised a delivery time by 12pm. Waited until 12:45pm and still waiting. Checked up with Service Advisor on the delay and was sadly informed that they lost the paperwork and my car has not even been started on for service. Needless to say they dropped the ball. Since this is a FREE first service, they tried to offer coffee at Starbucks or something else. I just told them get it done and I will just cancel my 1pm appointment somewhere else. Service Manager did his best but this first time visit and experience left a bad taste in my mouth. I'll probably just stick to Toyota of Glendale again. Never had a problem with them with my old Prius. More