Longo Toyota

Patience and knowledgeable Mr, Williams was patient, insightful and knowledgeable. Buying a car can be a headache, however, this car buying experience was very professional and Mr, Williams was patient, insightful and knowledgeable. Buying a car can be a headache, however, this car buying experience was very professional and efficient. Thanks to Mr. Williams More

A Fantastic Purchasing Experience A wonderful car buying experience, salesperson Fred Williams patiently helped us to decide on a used car. He answered questions we asked, explained al A wonderful car buying experience, salesperson Fred Williams patiently helped us to decide on a used car. He answered questions we asked, explained all the details we were interested. We were surprised by courteous services everywhere he showed us at the dealership. We appreciated Fred’s follow-up phone call to us, encouraged us to contact him if any questions. We definitely recommend this dealership, and contact Fred if interested in buying a car. More

Best sales Rep Fred Williams has been my sales rep for many many years and purchased several cars with him. He is very friendly, knowledgeable, always ready to help Fred Williams has been my sales rep for many many years and purchased several cars with him. He is very friendly, knowledgeable, always ready to help, trustworthy. He took time for us and make the process very smooth. More

Huge Dealer, Large Selections, great experience I must say, this dealer is a sight to behold. World's largest Toyota Dealer! Impressive! Our Sales Rep was Fred Williams: knowledgeable, reliable, and I must say, this dealer is a sight to behold. World's largest Toyota Dealer! Impressive! Our Sales Rep was Fred Williams: knowledgeable, reliable, and an overall great guy! He's made the process less tedious for us as I was exhausted from a long overnight drive (7 hours!) to So. Cal. The process went smoothly as we narrowed down to the vehicle we wanted, a Certified Pre-Owned 2015 Camry SE. The Camry runs great and we are very satisfied with our choice, esp on our long drive home to Oakland. If you need a good used vehicle, look no further! Fred Williams is your guy! He'll help you out! More

Above and Beyond We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To that end, our experiences at Longo have always been professional and friendly, but it wasn't until last week that, for us, Longo really pulled out all the stops. Last Friday my wife was leaving work for the weekend and pressed the power button to start the car. The entire instrument panel lit up like Macy's Herald Square on Black Friday. When the car started, but refused to accelerate past 25 mph, she realized it wasn't just a few stray electrons: It was a major failure of some sort, so she drove it at a crawl, hazard lights blinking, to Longo. The diagnostic confirmed our worst fear: The first and only brand new car we ever bought, with less than 74,000 miles, had burned out its main battery. The repair estimate: $4,134.55. Considering the car was only worth $8,000 (at best), we looked at alternatives to spending half the value of the car on a repair. Options ranged from $400 for reconditioning the existing battery with no guarantees, to $2,200 for replacement with a "remanufactured" pack with spotty long term customer reviews. None were particularly confidence-inspiring, especially since my wife needed a reliable car to commute to work. We even entertained the possibility of just selling the car to a junkyard and replacing it with a new one. In a last-ditch effort to avoid such a drastic (and expensive) solution, we contacted Toyota USA with our predicament. The HV battery warranty was 10 years or 150,000 miles, whichever came first. Since we were a year out, Toyota was not obligated to help, and if they offered anything at all, it would be decided on a case by case basis. So on Monday, we sent an email to Longo CEO Brendan Harrington asking him, if he had time, to put in a good word for us with Toyota as we had done all our maintenance and repairs with his dealership. We weren't actually expecting a response, but to our surprise he replied a few hours later and said he'd see what he could do. The next day, we received another email from him saying that he had heard back from Toyota, who were willing to cover the cost of the battery as a goodwill gesture while our only out-of-pocket expense would be labor, or $730. Longo's parts department happened to have one new battery in stock, and a day later (yesterday), my wife's car was back in her possession with a clean bill of health for a much less painful financial hit than originally expected. As a family of five with limited resources, and trying to save for a down payment on a modest house after living in a rental for the past 15 years, I'm not sure if Longo realizes what a huge favor they did for our family. When doing business, there's no better feeling than being in a transaction with someone who has your back. We're Toyota customers for life, and we'll be buying them all from Longo as long as they sell them. More

I was totally blow away!!!! My husband and I were in need of a second car and when we came to Longo Toyota to meet with Fred Williams we were overwhelmed by the selection of Cert My husband and I were in need of a second car and when we came to Longo Toyota to meet with Fred Williams we were overwhelmed by the selection of Certified Corolla's. We are retired and are on a fixed income. Fred listened to our laundry list of needs and found us a perfect Certified 2014 Corolla LE. It is more than we expected to get and I love my "new" Corolla. Fred was caring, compasionate and really was sincere in helping us search for the right car. If you want to be treated like family, call Fred Williams at (626)675-0906 and you will not be disappointed More

Love Longo! Just wanted to post a quick review about my experience at Longo Toyota and specifically about my sales person, Tony Hua. This is my second purchase an Just wanted to post a quick review about my experience at Longo Toyota and specifically about my sales person, Tony Hua. This is my second purchase and Tony got me in and out in about 2 hours! I will never go to any other Toyota dealer than Longo! Contact Tony on his cell for all of your used car sales needs at 626-518-2525. Thanks Tony for everything! More

FRAUDULENT AND DECEPTIVE TRADE PRACTICES!!! purchased a vehicle on ebay best offer on a Friday. They sold it out from under me at their dealership the next day because they got full price. Bre purchased a vehicle on ebay best offer on a Friday. They sold it out from under me at their dealership the next day because they got full price. Brendan Harrington at 626-580-6099 chose to make a little extra money than to follow a legal ebay agreement. This was for a poor 16 year old who just had a car totaled by a drunk driver. SHAMEFUL!!!! More

LONGO TOYOTA DOES NOT INSPECT VEHICLES BEFORE SELLING! I purchased a used certified 2015 Toyota Corolla S Premium with 7,500 miles. When driving it, I noticed a noise coming from the left side of the vehic I purchased a used certified 2015 Toyota Corolla S Premium with 7,500 miles. When driving it, I noticed a noise coming from the left side of the vehicle. I took it to Hayward Toyota and they informed me that the B pillar was not welded on the car correctly. The car was at the Hayward Toyota dealership for a total of six weeks getting fixed. This just shows that LONGO TOYOTA does not inspect vehicles correctly before selling them. STAY AWAY! More

Cancel my contract Did not appreciate them messing up my credit, nor did I appreciate the service I received. Will never go back to LONGO again. I won't even service m Did not appreciate them messing up my credit, nor did I appreciate the service I received. Will never go back to LONGO again. I won't even service my new Toyota I got from Elway at Longo. More