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Longo Toyota

El Monte, CA

4.8
4,981 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,981 reviews

February 20, 2016

I liked the service very nice. I Liked the service my Experiencie. the Sales Rep.. is very nice.. very good servuce.. explain everything I recomend to many friends... this Long More

by lisa1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Gallaher
Feb 24, 2016 -

Longo Toyota responded

Good Morning Lisa1234 - My name is Kary Loefler, Guest Relations Director for Longo - Boy what a great way to start my day knowing that one of our team members, Nathan not only met your expectations, but exceeded them. Thank you for sharing! Sincerely, Kary Loefler

February 20, 2016

Patience and knowledgeable Mr, Williams was patient, insightful and knowledgeable. Buying a car can be a headache, however, this car buying experience was very professional and More

by V. Murray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2016 -

Longo Toyota responded

Good Evening V. Murray, My name is Kary Loefler - Guest Relations Director for Longo and I came across your review this evening and wanted to say THANK YOU for taking time out of your day to post your experience. I will make sure that Fred receives a copy of this post. Make it a great day and welcome to the Longo family Kary Loefler Guest Relations Director 626.580.6057

Feb 24, 2016 -

Longo Toyota responded

Hi V Murray, My name is Regina Cortes, the Guest Relations Supervisor for the dealership. First, I like to say Congratulations on you new vehicle! Thank you V for sharing your sales experience with Mr. Williams. We understand how stressful it can be making a big purchase, so I'm so happy Mr. Williams took great care of you. Welcome to our Longo Family, Regina CortesRead less

February 18, 2016

A Fantastic Purchasing Experience A wonderful car buying experience, salesperson Fred Williams patiently helped us to decide on a used car. He answered questions we asked, explained al More

by Jess L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2016 -

Longo Toyota responded

CONGRATULATIONS on the purchase of your vehicle Nice Job! Hi my name is Kary Loefler and I manage our online reputation and came across your review. We can't thank you enough for the taking time out of your day to share with others about your experience. THANK YOU * THANK YOU * THANK YOU! Welcome to the Longo Family and hurry back.. Kary Loefler Guest Relations Director

February 17, 2016

Best sales Rep Fred Williams has been my sales rep for many many years and purchased several cars with him. He is very friendly, knowledgeable, always ready to help More

by Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2016 -

Longo Toyota responded

Good Morning Kenny, My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. WOW what a great way to start my day THANK YOU for the smile.... Longo knows you have many choices when selecting a dealership and we're very honored you've chosen Longo for your car care needs. Make it a great day and keep spreading the word about Longo / Fred we can never have enough business. Welcome to the Longo family! Kary Loefler Guest Relations Director 626.580.36057

February 13, 2016

Huge Dealer, Large Selections, great experience I must say, this dealer is a sight to behold. World's largest Toyota Dealer! Impressive! Our Sales Rep was Fred Williams: knowledgeable, reliable, and More

by Lesetty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2016 -

Longo Toyota responded

What an exciting time this must be for you purchasing a 2015 Camry SE wow nice job and quite honestly for Longo. Driving all the way from Oakland to visit us WOW From all of us here at Longo we wanted to THANK YOU so much for trusting us with your car care needs and thank you once again for driving all the way to see us - Kary Loefler Guest Relations Director 626.580.6057

February 11, 2016

Above and Beyond We didn't originally buy our two Toyotas from Longo, but the 2005 Prius we purchased new from another dealer has its full service history at Longo. To More

by hyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2016 -

Longo Toyota responded

Good Evening HYT. My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. I just wanted to say THANK YOU for putting a smile on my face today and posting this wonderful review about our efforts. I cannot wait to share this with all the team members, you have mentioned. I know it will make their day, it certainly has made mine. Once again, thank you for being the most important part of our business and keep spreading the word about Longo, we can never have enough business. Kary Loefler Guest Relations Director 626.580.6057 kary.loefler@longotoyota.com

February 05, 2016

I was totally blow away!!!! My husband and I were in need of a second car and when we came to Longo Toyota to meet with Fred Williams we were overwhelmed by the selection of Cert More

by 2CrazySeniors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2016 -

Longo Toyota responded

CONGRATULATIONS on your newly purchased vehicle from LONGO TOYOTA/SCION.. whoot woo! Hi my name is Kary Loefler and I just wanted to THANK YOU so much for sharing with others about your experience. We know you have many choices when selecting a dealership/brand and we're all very honored you have chosen Longo for your car care needs. Once again, thank you for being the most important part of our business - make it a great day and keep spreading the word about Longo and Fred, we can never have enough business. Kary Loefler Guest Relations Director

December 16, 2015

Love Longo! Just wanted to post a quick review about my experience at Longo Toyota and specifically about my sales person, Tony Hua. This is my second purchase an More

by Mchung80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 18, 2015 -

Longo Toyota responded

Good Morning Mchung80 and Happy Holidays from Longo Toyota/Scion - My name is Kary Loefler, Guest Relations Director for Longo. I just wanted to THANK YOU so much for taking time to share with others about your experience. We know how important it is having great people representing our company and Tony Hua does just that. I will make sure that he receives a copy of this review, I know it will make his day, it certainly has made mine. Keep spreading the word about Longo / Tony we can never have enough business - Make it a great day and welcome to the Longo family. Sincerely, Kary Loefler Guest Relations Director 626.580.6057 kary.loefler@longotoyota.com

November 16, 2015

FRAUDULENT AND DECEPTIVE TRADE PRACTICES!!! purchased a vehicle on ebay best offer on a Friday. They sold it out from under me at their dealership the next day because they got full price. Bre More

by Pace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brendan Harrington
Nov 19, 2015 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for the dealership. First allow me to apologize for any ill feelings you may have about one of our team members, Mr. Harrington. Without knowing too much about this matter, I can tell you working with Mr. Harrington for quite sometime, he's always been a man of fairness, integrity and honesty. What I do know of this case is, you do live out-of-state and were getting a loan from your credit union to purchase a vehicle (Dodge) for your son. Please know we do make every effort in making a car deal possible. I know this matter has sadden Mr. Harrington, especially because he does have children of his own and knowing this was a vehicle for your son is more disappointing that we were not able to be part of a happier experience. In the State of California the law pronounces, if we advertise a vehicle, the dealerships are unable to hold the vehicle if there is someone on the lot ready to purchase even thou you did inquiry about it. I certainly would appreciate the time to discuss this to see if there is something else in our inventory that you may want to get for your son and allow me to get the numbers orchestrated for you. If you would like to discuss this matter further, I'm here to listen. You may reach me at 626.580.6057 Sincerely, Kary Loefler Guest Relations Director kary.loefler@longotoyota…

November 11, 2015

LONGO TOYOTA DOES NOT INSPECT VEHICLES BEFORE SELLING! I purchased a used certified 2015 Toyota Corolla S Premium with 7,500 miles. When driving it, I noticed a noise coming from the left side of the vehic More

by oscarsantosjr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nov 11, 2015 -

Longo Toyota responded

Dear Oscar, My name is Regina Cortes, Guest Relations Supervisor for the dealer. I have spoken with the Sales Director Will and he has advised me that he had the pleasure of speaking with you today regarding your concern. He explained to you that the weld was a factory defect and not a result of an accident. The factory defect was only detected by tearing the car down. A regular inspection would not detect it since there is no indication of anything wrong on the exterior panels. The inspector normally looks for painted panels or damage to the bottom of the vehicle. If they find something, they dig deeper to determine the severity of the issue. In this case, there was nothing to indicate that anything was wrong. Toyota is paying for the entire repair since it was a factory issue, but we apologize for the inconvenience this has caused you. Warmest Regards, Regina Cortes

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