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Longo Toyota

El Monte, CA

4.8
4,977 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,977 reviews

February 26, 2016

Friendly Service Fred Williams is real nice and friendly. The Dealership is really well kept, they also have a subway and starbucks there if you are waiting More

by marlena345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2016 -

Longo Toyota responded

Good Morning Marlena345 - It's Monday and what a great way to begin my week reading this wonderful review - THANK YOU so much for posting. I will make sure that Fred receives a copy of this, I know it will make his day, it certainly has made mine. Sincerely, Kary Loefler Guest Relations Director

February 25, 2016

Great Expirience here in Longo Toyota. Had a great experience coming here to Longo Toyota. Malik was very helpful and helped me find the best deal for me. I would recommend people I know to More

by Bubble16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik Abbas
Feb 29, 2016 -

Longo Toyota responded

Good Morning and Happy Monday - My name is Kary Loefler and I manage our online reputation. I just wanted to first congratulate you on the purchase of your vehicle, nice job! We understand at Longo how important our guests really are to our future success and can't thank you enough for sharing with others about your experience. Make it a great day and keep spreading the word about Longo / Malik, we can never have enough business.

February 23, 2016

VERY SATISFIED GERMAN WAS VERY HELPFUL AND MET ALL OUR NEEDS HE WENT ABOVE AND BEYOND AND MADE SURE WE LEFT HAPPY. I WILL MAKE SURE TO RECOMMEND HIM TO MY FRIENDS AN More

by bmlopez003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
German Velasco
Feb 23, 2016 -

Longo Toyota responded

Hello bmlopez003 - CONGRATULATIONS on the purchase of your vehicle from LONGO - nice job. I will make sure that German receives a copy of this review, I know it will make his day, it certainly has made mine. Keep spreading the word about Longo / German we can never have enough business Kary Loefler - Guest Relations Director 626.580.6057 kary.loefler@longotoyota.com

February 22, 2016

Excellent Customer Service Tony Hua was not only knowledgeable and clear in giving me the best deal for what I came for, but the interaction felt very humanizing overall. He wa More

by songpoetess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Feb 23, 2016 -

Longo Toyota responded

Good Evening Songpoetess, My name is Kary Loefler and I manage our online reputation. I wanted to take this opportunity to personally thank you for choosing our dealership to handle your car care needs. I know a great amount of care goes into choosing a dealership and your decision reaffirms our belief in the old fashioned way of doing business “Being here for our guests”. We truly believe our guests enjoy the personal contact they receive when they arrive at our dealership and I’m so delighted to hear of the caring attention you received from Tony Hua. Sincerely, Kary Loefler Guest Relations Director 626.580.6057

February 22, 2016

Best Customer Service! I'd never been to Long Toyota before and I had already owned a Toyota.I was coming in to trade in my vehicle for a newer used one. I had the best cus More

by culdricks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elaine from Guest relations, Tony Hua, Beau Ly
Feb 23, 2016 -

Longo Toyota responded

WOW what a great review - Hi my name is Kary Loefler, Guest Relations Director for Longo. I just wanted to say Woot Woo on the purchase of your vehicle and congratulations from all of us here at Longo. Make it a great day and welcome to the Longo Family! Kary Loefler

February 22, 2016

Friendly, helpful car buying! I bought a certified used Toyota Corolla from Tony. He was so great! I went there with a couple of cars in mind and he helped me pick the best deal. H More

by Newcarbuyer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Feb 23, 2016 -

Longo Toyota responded

Hi Newcarbuyer - It's Longo how in the heck are you? My name is Kary Loefler and I manage our online reputation and came across your review. THANK YOU so much for sharing with others about your experience. I'm so darn excited for you and buying your 1st new car... nice job! Call us if you need us - we're always here to listen. Make it a great day and hurry back Kary Loefler Guest Relations Director kary.loefler@longotoyota.com

February 20, 2016

Patience and knowledgeable Mr, Williams was patient, insightful and knowledgeable. Buying a car can be a headache, however, this car buying experience was very professional and More

by V. Murray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2016 -

Longo Toyota responded

Good Evening V. Murray, My name is Kary Loefler - Guest Relations Director for Longo and I came across your review this evening and wanted to say THANK YOU for taking time out of your day to post your experience. I will make sure that Fred receives a copy of this post. Make it a great day and welcome to the Longo family Kary Loefler Guest Relations Director 626.580.6057

Feb 24, 2016 -

Longo Toyota responded

Hi V Murray, My name is Regina Cortes, the Guest Relations Supervisor for the dealership. First, I like to say Congratulations on you new vehicle! Thank you V for sharing your sales experience with Mr. Williams. We understand how stressful it can be making a big purchase, so I'm so happy Mr. Williams took great care of you. Welcome to our Longo Family, Regina CortesRead less

February 20, 2016

I liked the service very nice. I Liked the service my Experiencie. the Sales Rep.. is very nice.. very good servuce.. explain everything I recomend to many friends... this Long More

by lisa1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Gallaher
Feb 24, 2016 -

Longo Toyota responded

Good Morning Lisa1234 - My name is Kary Loefler, Guest Relations Director for Longo - Boy what a great way to start my day knowing that one of our team members, Nathan not only met your expectations, but exceeded them. Thank you for sharing! Sincerely, Kary Loefler

February 18, 2016

A Fantastic Purchasing Experience A wonderful car buying experience, salesperson Fred Williams patiently helped us to decide on a used car. He answered questions we asked, explained al More

by Jess L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2016 -

Longo Toyota responded

CONGRATULATIONS on the purchase of your vehicle Nice Job! Hi my name is Kary Loefler and I manage our online reputation and came across your review. We can't thank you enough for the taking time out of your day to share with others about your experience. THANK YOU * THANK YOU * THANK YOU! Welcome to the Longo Family and hurry back.. Kary Loefler Guest Relations Director

February 17, 2016

Best sales Rep Fred Williams has been my sales rep for many many years and purchased several cars with him. He is very friendly, knowledgeable, always ready to help More

by Kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2016 -

Longo Toyota responded

Good Morning Kenny, My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. WOW what a great way to start my day THANK YOU for the smile.... Longo knows you have many choices when selecting a dealership and we're very honored you've chosen Longo for your car care needs. Make it a great day and keep spreading the word about Longo / Fred we can never have enough business. Welcome to the Longo family! Kary Loefler Guest Relations Director 626.580.36057

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