Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Longo Toyota
El Monte, CA
4,834 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday Closed
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,834 reviews
June 11, 2013
Tony did not pressure me into buying anything. He was up front, professional, and most importantly he served me so well for my 1st ever car purchased. He respected me as a valued customer. I would recommend front, professional, and most importantly he served me so well for my 1st ever car purchased. He respected me as a valued customer. I would recommended any friends to go see Tony for toyota. More
by twelveman
Employees Worked With
Tony Hua
June 10, 2013
Alex Liukemson is an extremely rood and disrespectful sales man. I wanted to select a model from Camry for my business and purchase 6 of those. I thought Longo have a better selection then any other plac sales man. I wanted to select a model from Camry for my business and purchase 6 of those. I thought Longo have a better selection then any other place, but changed my mind after very unpleasant experience with old and slow man. Language barrier is the biggest concern of mine. He did not allow me to talk to another sales. I would never recommend this place , very crowded and nervous. More
by Jeffbertolli
June 09, 2013
I got a toyota highlander last friday. Andy gave me best price. Also he is very kind. I satisfied with everything. I highly recommend Andy wong as a car slaes consultant. Thank you Andy! -from Mr. Lee- price. Also he is very kind. I satisfied with everything. I highly recommend Andy wong as a car slaes consultant. Thank you Andy! -from Mr. Lee- More
by seungtaelee
Employees Worked With
June 06, 2013
I've purchased 3 Tundras, a Tacoma, and a Highlander from Longo. They were able to give me the best deal possible on every vehicle with no hassles. Longo's excellent service department with highly train from Longo. They were able to give me the best deal possible on every vehicle with no hassles. Longo's excellent service department with highly trained staff is knowledgeable, helpful, and friendly. Waiting for an express oil change at Longo is a comforting experience with their in house Starbucks coffee stand and their Subway sandwich shop. Thanks Longo! More
by TundraGeek1
Employees Worked With
Augustus Gabutina
May 22, 2013
Sales associate not knowledgeable. I was at the dealership for 95 minutes before a ridiculous offer was presented. I drove for over an hour to get to Longo, as I was assured on the telephone that I dealership for 95 minutes before a ridiculous offer was presented. I drove for over an hour to get to Longo, as I was assured on the telephone that I had an appointment with a senior assistant manager. 20 min. after my scheduled time, I was finally given to one of your least experienced salesman. After selecting the vehicle (20 min.) I waited for over an hour for the offer. I was told that was the best they could do. $400 off sticker? When I said that was unsatisfactory, the salesman had me wait another 30 min. with another offer. I thought the first offer was the "best" Longo could do. At that point, I was tired of waiting and disgusted, so I left. Perhaps those sales techniques are successful for you, but, for me, it was a waste of time and effort. I researched the price I should have been offered, through other Tundra owners (customers at my restaurant) and my neighbor-former CEO of Valley-Hi Toyota- and was willing to pay something at least close to reasonable, but was never given the opportunity. Coming into contact with 100's of my own customers every day, I would never think to treat them as I was treated. Believe me, I am always asked about good experiences at the retail level, and rest assured Longo will not be one of them. D. Fetters More
by dreidf
Employees Worked With
Robert ?
March 28, 2013
I visited this store a couple month ago and an ugly and old freak tried to sell me a car. I just came to check the things out , but this dude, who can't even speak proper English lied to me on my credit sc old freak tried to sell me a car. I just came to check the things out , but this dude, who can't even speak proper English lied to me on my credit score and price on a car. He acted like a manager and did not let me talk to anybody else.I ran away from this place, and he continued to bug and harass me. STAY AWAY FROM HIM ! More
by superKathy31
March 24, 2013
My co-worker suggested I stop by Longo since I was in the market for a Prius. I was hesitant because of my past experiences with dealerships. My last purchase was through my credit union autoland and I thoug market for a Prius. I was hesitant because of my past experiences with dealerships. My last purchase was through my credit union autoland and I though that was easy.This time I wanted to lease. So I made an appointment with Alex Liukimson for noon on a Saturday. By 3pm, I had the car I wanted and at the monthly payment I wanted. Alex gave me a good price on my trade-in. He was very professional and a pretty funny guy. When my lease is up, Alex will be getting a phone call from me. Their finance department was courteous too. More
by arvinjb
Employees Worked With
March 03, 2013
I would like to take the time to personally thank Joseph in Finance and Neil in used car sales. I was able to walk off the lot with my dream car a used 2010 Venza. This car has all the bells and whistles! in Finance and Neil in used car sales. I was able to walk off the lot with my dream car a used 2010 Venza. This car has all the bells and whistles! Neil took his time with us being that had my two you children who were very impatient. I was able to get a great APR thanks to him and Joseph who was great at making us feel like we were at home verses inside a huge dealership! Great hospitality from the Toyota family and I am more than ecstatic that I am part of the family now! My recommendations for these two gentlemen are more than words can express!!! Heaven sent! More
by Karizma21
Employees Worked With
Joseph in Finance and Neil in Used car sales
February 19, 2013
This was the most pleasant experience in the purchase of a car I have ever encountered and it started with Steven Hess. I basically knew what I was looking for; however, Steven showed me every Venza he had a car I have ever encountered and it started with Steven Hess. I basically knew what I was looking for; however, Steven showed me every Venza he had on the lot just to be sure. The basic price was the best in Southern California (even beat Costco pricing) and the money that I got for my trade-in was fair and accurate (I had done my homework). The folks that handled the actual financial transaction were friendly and professional and everything was completed in a timely manner. We were even offered Starbucks coffee while we waited for them to evaluate our trade-in and get the paperwork going. The most amazing thing of all is the after purchase follow-up from Longo. I have never been contacted so much by any dealer just to invite me back for dinner and to see how everything was going with my new Toyota. They even sent someone out to my house to assist me with all the electronic features of the car. I definitely recommend Longo Toyota to anyone looking for a new car, and most importantly, Steven Hess! Bernadette Lambeth More
by BLambeth
Employees Worked With
Steven Hess
January 30, 2013
Best buying experience ever. It was a no haggle situation --we said what we wanted and our salesman henry looked to find the perfect fit for our wants. I would recommend this dealership and our salesman beca --we said what we wanted and our salesman henry looked to find the perfect fit for our wants. I would recommend this dealership and our salesman because of all our car buying experiences -this was the simplest fastest service ever. More
by DDU2013
Employees Worked With
Henry Lawanson
