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Longo Toyota

El Monte, CA

4.8
4,834 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,834 reviews

January 05, 2014

Jose was great. The whole experience was great. I was especially impressed that Jose was able to bring up service records on the used car I was interested in, so I could see exactly when the oil changes More

by kdeen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 06, 2014 -

Longo Toyota responded

Dear Kdeen, Hi! My name is Regina Cortes, Guest Relations Supervisor for Toyota/Scion. Awesome! I'm so happy to read Jose Del Solar was great! Congratulations!!! We like to thank you for taking the time to share your car buying experience with our readers. We know that there are many options and dealers that you can choose from but you picked Longo for your purchase. THANK YOU! Happy New Year! Regina

January 02, 2014

Best price. Best selection. No hassles. I drove 100+ miles to get to Longo today, and I was not disappointed. I bought my last new car at Longo, and once again, they made it worth my drive from San Dieg More

by MarkLandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 03, 2014 -

Longo Toyota responded

Dear MarkLandon, Hi! My name is Regina Cortes, Guest Relations Supervisor for Toyota/Scion. First I would like to THANK YOU for driving 100+ miles for your auto car purchase. We know there are many options and competitors and we are grateful that you have chosen Longo. I'm positive you have put a smile on Alex Li's face because you have put one on mine. Thank you for sharing your wonderful experiences with us and our readers. Happy New Year! Regina

January 01, 2014

I explained to this salesman that we lived in Phoenix and wanted to buy a Prius and would pick up the vehicle on or about December 24th. We had to deliver our current car to the buyer in Los Angeles so we t More

by Ohlrich
Customer Service
Recommend Dealer
No
Employees Worked With
Oscar Orellana
Jan 03, 2014 -

Longo Toyota responded

Dear Ohlrich, Hello, my name is Regina Cortes, Guest Relations Supervisor for the dealership. Please allow me to apologize for your disappointing sales experience with Oscar Orellano. We value your feedback and take it as an opportunity to improve our services. I would like to assure you that guest satisfaction remains our top priority and it disappoints us when we fall short of our guest's expectations and our own high standards. Please feel free to contact me directly at (626) 580-6268 or regina.cortes@longotoyota.com at your earliest convenience. Warmest Regards, Regina

December 31, 2013

I've been researching a future car purchase, and my experience with Neil has been above and beyond. He's been very helpful matching me with a great car that will match my needs and at a great price. More

by lizzyshoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Polzin
Jan 02, 2014 -

Longo Toyota responded

Dear Lizzyshoe, Hi! My name is Regina Cortes, Guest Relation Supervisor for Toyota/Scion. Congratulations! It's so nice to read Neil Polzin has went beyond your expectations and matched you with the perfect vehicle for you. Thank you for sharing your awesome experience with our readers! Come back soon! Regina

December 30, 2013

The best place to shop for a new car! I would definitely recommend this place to anyone on the market for a new Toyota or Scion. Have bought 2 scion Xb's from there already. Neil Polzin helped me and my Dad More

by AaronFontanilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Polzin
Dec 31, 2013 -

Longo Toyota responded

Dear Aaron Fontanilla, Hi! My name is Regina Cortes, Guest Relations Supervisor for Toyota/Scion. Awesome! Thank you for sharing your experience with our readers. I enjoyed reading how Neil Polzin helped you and your dad purchase not one but two Scion XB’s. How exciting this must be for the both of you. I would like to CONGRATULATE you on your new Scion XB and wish you and your family a HAPPY NEW YEAR! Come back soon! Regina

December 18, 2013

Tony Hua had us in and out in 90 minutes with a brand new Sienna! My wife is still amazed at the deal we received as well as the personal service. Thank you for a quick transaction and great service, Tony! More

by Fedreams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill in Financial Department, Tony Hua
Dec 18, 2013 -

Longo Toyota responded

Hi Fedreams, My name is Kary Loefler, Guest Relations Director for the dealership. I wanted to thank you for taking time today to share with others about your experience not only about our dealership but also about one of our team members, Tony Hua. Tony is such a huge part of our on-going success - Thanks again, for spreading the word! Happy Holiday's Kary

December 18, 2013

Very accommodating, friendly, personable, and knowledgable. Fred went out of his way , above and beyond, to satisfy our extra needs. Purely great service. Nothing less More

by jabad15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 19, 2013 -

Longo Toyota responded

Dear Jabad15, Hi, my name is Regina Cortes, Guest Relations Supervisor. This is great news! Thank you so much for taking the time to share your wonderful experience with us and our readers. I'm so happy to read that Fred Williams has went beyond your expectations. Not only will I forward a copy to Fred but also his managers. Thank you and Happy Holidays! Regina

December 15, 2013

Tony Hua has made our car buying experience extremely pleasant. He sales tactic is very soft-pitched and he listened to our needs are without trying to up-sale us with what we do not want. More importan More

by epoch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 16, 2013 -

Longo Toyota responded

Dear Epoch, Hi, my name is Regina Cortes, Guest Relations Supervisor for Toyota/Scion. This is great news! I'm so happy Tony Hua made you feel comfortable and treated you as our VIP guest that you are. I would like to thank you for taking the time to share your fantastic experience with us and our readers. We appreciate your feedback and I certainly will be sending a copy to Tony and his managers. CONGRADULATIONS on you NEW CAMRY! Come back soon! Regina Cortes

December 09, 2013

I would like to take the time to share my wonderful experience with my recent purchase. On Sunday, December 8th, my family and I was in the market for a new vehicle for our father. We went to see Tony More

by lynnhuynh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 10, 2013 -

Longo Toyota responded

Dear Lynnhuynh - My name is Kary Loefler, Guest Relations Director for Longo Toyota/Scion. I wanted to take a moment to thank you and your family for visiting our dealership and posting such kind words about one of our team members, Tony Hua. As you visit the different social sites, you'll read what a wonderful asset Tony has and continues to be for our company. He truly is one of a kind and has a heart of gold. We wish you and your family a Happy Holiday and thank you again, for coming to Longo. Hurry back! Kary

December 03, 2013

On Sunday,12/1 as I had begun shopping for a scion xb, I was approached by Tony Hua. From the first hello until the end, Tony was delightful and very informative. A Toyota Camry had caught my eye and he was More

by applehearts09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Dec 03, 2013 -

Longo Toyota responded

Hi Applehearts09: We’d like to take this opportunity to thank you again for purchasing your new vehicle from Longo Toyota/Scion, and welcome you into the growing Longo Family! I'm so delighted to read of the caring attention that Tony Hua delivered to your experience. If there's anything Tony or any of the team members at Longo can assist you with, please feel free to call us, we're always here to help! Happy Holidays! Kary

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