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Longo Toyota

El Monte, CA

4.8
4,744 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,744 reviews

June 11, 2013

Tony did not pressure me into buying anything. He was up front, professional, and most importantly he served me so well for my 1st ever car purchased. He respected me as a valued customer. I would recommend More

by twelveman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Hua
June 10, 2013

Alex Liukemson is an extremely rood and disrespectful sales man. I wanted to select a model from Camry for my business and purchase 6 of those. I thought Longo have a better selection then any other plac More

by Jeffbertolli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Liukimson
Jun 14, 2013 -

Longo Toyota responded

Dear Jeffbertolli, My name is Rene Lawson, Fleet/Marketing/Internet Director for the dealership. I do apologize for the negative experience you encountered with one of our sales representative. I wanted to reach out to you because we do care about our guest and appreciate your feedback. If you will give me the opportunity, I would like to speak with you directly regarding your experience. I can be reached at (626) 580-6209 or rene.lawson@longotoyota.com. Thank you once again for your feedback. Warmest regards, Rene

June 09, 2013

I got a toyota highlander last friday. Andy gave me best price. Also he is very kind. I satisfied with everything. I highly recommend Andy wong as a car slaes consultant. Thank you Andy! -from Mr. Lee- More

by seungtaelee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June 06, 2013

I've purchased 3 Tundras, a Tacoma, and a Highlander from Longo. They were able to give me the best deal possible on every vehicle with no hassles. Longo's excellent service department with highly train More

by TundraGeek1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Augustus Gabutina
May 22, 2013

Sales associate not knowledgeable. I was at the dealership for 95 minutes before a ridiculous offer was presented. I drove for over an hour to get to Longo, as I was assured on the telephone that I More

by dreidf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert ?
Jun 04, 2013 -

Longo Toyota responded

This is a message from our New Car Sales Director, Aaron Misajon Dear D. Fetters, I would like to introduce myself; my name is Aaron Misajon, the New Car Sales Director for the dealership. I wanted to thank you for taking time out of your day to let us know about your most recent experience. Please accept my sincere apology for the inconvenience this situation has caused you while trying to purchase a vehicle. There is no question that the service you received from one of our team members did not meet the very high standards our guests have come to expect and should continue to receive. If you will give me the opportunity, I would like to speak with you directly regarding your experience. My direct line is (626) 580-1370 or aaron.misajon@longotoyota.com I will tell you first hand that we may not always be perfect, but we intend to follow up with every guest concern so that we can continue to learn from our mistakes and become a better company because of it. I very much appreciate you telling me about your experience and promise that we will be a better run sales department because of your feedback today. Sincerely, Aaron Misajon New Car Sales Director

March 28, 2013

I visited this store a couple month ago and an ugly and old freak tried to sell me a car. I just came to check the things out , but this dude, who can't even speak proper English lied to me on my credit sc More

by superKathy31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Alexander Liukimson
Apr 03, 2013 -

Longo Toyota responded

Dear superKathy31, I read your review and the negative experience you encountered at our dealership. I do apologize if one of our sales representatives made you feel uncomfortable. I wanted to reach out to you because we do care about our guest and appreciate your feedback. My name is Rene Lawson, Fleet/Marketing/Internet Director. Again, I wanted to reach out to apologize and I would like the opportunity to speak with you. I can be reached at (626) 580-6209 or rene.lawson@longotoyota.com. Thank you once again for your feedback. Sincerely, Rene

March 24, 2013

My co-worker suggested I stop by Longo since I was in the market for a Prius. I was hesitant because of my past experiences with dealerships. My last purchase was through my credit union autoland and I thoug More

by arvinjb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 29, 2013 -

Longo Toyota responded

arvinjb, I wanted to thank you for taking the time to share your delightful sales experience you had with Alex Liukimson. I cannot agree with you more about Alex, he is certainly someone that is very passionate about his guests and in the services he provides. It would be my pleasure to let Alex and his management team know what an great job he is doing. Thank you for choosing Longo! Warmest regards, Arasi Santellanes Guest Relations Supervisor Longo Toyota/Scion/Lexus

March 03, 2013

I would like to take the time to personally thank Joseph in Finance and Neil in used car sales. I was able to walk off the lot with my dream car a used 2010 Venza. This car has all the bells and whistles! More

by Karizma21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph in Finance and Neil in Used car sales
Mar 08, 2013 -

Longo Toyota responded

Dear Karizma21 My name is Arasi Santellanes, the Guest Relations Supervisor for Longo Toyota/Scion. Thank you for such a kind review about our team members Joseph in Finance and Neil in Used car sales. It certainly will be my pleasure to share this review with Joseph, Neil, and our sales management team. Welcome to the Toyota Family! Sincerely, Arasi Santellanes (626) 580-6268

February 19, 2013

This was the most pleasant experience in the purchase of a car I have ever encountered and it started with Steven Hess. I basically knew what I was looking for; however, Steven showed me every Venza he had More

by BLambeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hess
January 30, 2013

Best buying experience ever. It was a no haggle situation --we said what we wanted and our salesman henry looked to find the perfect fit for our wants. I would recommend this dealership and our salesman beca More

by DDU2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Lawanson
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