Longo Toyota

I am writing this review to compliment Fred Williams and Godwin Hui at Longo Toyota in El Monte. I normally hate the car buying experience, but last week I had what had to be one of the best experiences in Godwin Hui at Longo Toyota in El Monte. I normally hate the car buying experience, but last week I had what had to be one of the best experiences in my 60+ years. We live in San Diego which is over 100 miles from Longo, but my wife and I had a specific used car in mind and finally found one that we thought was what we were looking for at Longo. I called the dealership and was connected to Fred. I asked if the vehicle was still available as I did not want to drive that distance for nothing. Fred said that it was but someone was taking a test drive at that moment, and that he would call me to let me know the outcome. He called me a short time later and said that the other folks had not taken the car and it was available. I told him I would be in later that day but if it moved in the mean time please call me. We finally got there a few hours later and after I parked we spotted car we were after and started to look it over. I then called his number and he came right out. Let me say that Longo's other sales people made a good impression since no sales person came charging over to pressure us while we were looking at the vehicle. Fred showed us the car and we took a test drive. We showed him the vehicle we intended to trade in, then we went inside to discuss the sale. What impressed us most was the "no pressure" meeting, we discussed the car price and came to an agreement. He never had to "go discuss it with the manager". Then, what I thought would be a negative (the trade in price), turned out to be another positive. The used car appraiser's initial offer was lower than we expected. I showed Fred the KBB listing for our car and he went back to the appraiser and negotiated for an acceptable price. He also gave my wife and I plenty of "alone time" to talk between ourselves. Again, never any pressure, which in my experience was a car-buying first! Then it was off to the finance dept where we met Godwin Hui. Godwin went to great lengths to make the finance process as painless as possible. In our haste to leave San Diego we forgot to bring the title for our trade, so Godwin hooked us up to be able to take the car that day, and send the title back to them rather than having to drive back up from San Diego. After getting home I found a few issues I needed to discuss with Fred and Godwin, and they were just as nice and helpful after the sale as during the transaction. If we decide to buy another Toyota, we will be back at Longo More

I LOVED this place ! after having gone through TWO lemons, (Im barely 20 by the way ! and one of those lemons where purchased from a "trusted honda guy" i was so done with cars ! my honda was ready to lemons, (Im barely 20 by the way ! and one of those lemons where purchased from a "trusted honda guy" i was so done with cars ! my honda was ready to leave me stranded and i wasn't going to wait until it did to find a replacement. walking up, the place is HUGE. a GREAT selection of cars ! Cassey was AMAZING ! love this guy ! we had been to about 4 dealerships before, and being my first time financing a car, these guys were just trying to confuse me and up the price on cars but "save" me money on the interest, and they were just not helpful, didn't make me feel like they were there to help me find MY car, just like they were there to make a quick and easy buck off a college student who doesn't know better. well, needless to say, Cassey not only stayed in my budget, he found my baby for LESS than what i had told him my maximum amount was ! he was sweet, helpful, EXTREMELY patient, i cannot say how much i appreciated his help that day ! i just wish the internet department wasn't so sneaky !! i got really upset that because i applied for a loan online, one of the online department guys claimed he set up an appointment and said i was HIS. (yes, he claimed me and my sale like a piece of candy after cassey had already done all the outside work of finding my perfect match and test driving and all that. The man had indeed never set up an appointment or even called me back to tell me if i was approved or not!!) well, in the end i was able to request cassey (split commission with mr. do nothing but sit on his xxx all day long) but he was extremely helpful, and happy, and genuinely can't say how refreshing it was to have someone on MY side, after all the car problems I've had in the past. i walked out with a steal ! They had a subway, starbucks, and i believe other things there, so while my stepdad and i did the paperwork and test drove it, my mom and sister had somewhere comfortable to go. SERIOUSLY the MOST pleasant experience ! I've NEVER felt so comfortable in a dealership ! usually, they make me feel like a flounder in a sea of sharks ! THANK YOU CASSEY! & the rest of the Longo Toyota staff that did their part for me !! I LOVE YOU GUYS!!!! IM totally coming back when its my sisters turn to get a car, and I'm recommending Cassey to all my friends !! More

Hi Fred, Once again thank you for giving us the Hi Fred, Once again thank you for giving us the highest level of great customer service I have ever witnessed in your industry. My Son has walked Hi Fred, Once again thank you for giving us the highest level of great customer service I have ever witnessed in your industry. My Son has walked away from his first automobile purchase at Longo Toyota and his experience could not have been better thanks to and every member of your management staff. Please share this email with your extraordinary team. They treated us better than family! :) All the best in 2014, G. Martinez Upland, Ca More

Jose was great. The whole experience was great. I was especially impressed that Jose was able to bring up service records on the used car I was interested in, so I could see exactly when the oil changes especially impressed that Jose was able to bring up service records on the used car I was interested in, so I could see exactly when the oil changes were. This information is often missing from carfax, leaving one to wonder. True, it was a Toyota certified used car, but I still wanted to see the service records, and I got my wish. I feel like I got a great car at a great price. I am very happy. They are even delivering it for free to Santa Barbara, 110 miles away. This place was a long way for me to go to buy a car, but it was worth it. More

Fred Williams is a 5 STAR professional he is absolutely great. He is a sincere, knowledgeable, a great listener with excellent follow through so ask for Fred! great. He is a sincere, knowledgeable, a great listener with excellent follow through so ask for Fred! More

Best price. Best selection. No hassles. I drove 100+ miles to get to Longo today, and I was not disappointed. I bought my last new car at Longo, and once again, they made it worth my drive from San Dieg miles to get to Longo today, and I was not disappointed. I bought my last new car at Longo, and once again, they made it worth my drive from San Diego County. Recommend Alex Li. More

I explained to this salesman that we lived in Phoenix and wanted to buy a Prius and would pick up the vehicle on or about December 24th. We had to deliver our current car to the buyer in Los Angeles so we t wanted to buy a Prius and would pick up the vehicle on or about December 24th. We had to deliver our current car to the buyer in Los Angeles so we thought it was a good idea to buy the new car in CA so we wouldn't have to drive two cars. I visited their website and emailed them with the VIN number of the car and got a reply from the sales rep regarding price. The week before our trip to LA, I tried to confirm the price and got a short reply with a slightly reduced price. Two days before the trip I tried 3 times to find out if the price included window tinting or not and also what was the document fees would be. I heard nothing from them. As a result we made the trip to LA and back and would never recommend this dealer to anyone. More

I've been researching a future car purchase, and my experience with Neil has been above and beyond. He's been very helpful matching me with a great car that will match my needs and at a great price. experience with Neil has been above and beyond. He's been very helpful matching me with a great car that will match my needs and at a great price. More

The best place to shop for a new car! I would definitely recommend this place to anyone on the market for a new Toyota or Scion. Have bought 2 scion Xb's from there already. Neil Polzin helped me and my Dad recommend this place to anyone on the market for a new Toyota or Scion. Have bought 2 scion Xb's from there already. Neil Polzin helped me and my Dad out with both cars and he always goes above and beyond for us. His awesome customer service and knowledge of the cars definitely makes our car buying experience informative and enjoyable. Longo has gained a loyal customer with me and will definitely recommend this place to family & friends! More

Tony Hua had us in and out in 90 minutes with a brand new Sienna! My wife is still amazed at the deal we received as well as the personal service. Thank you for a quick transaction and great service, Tony! Sienna! My wife is still amazed at the deal we received as well as the personal service. Thank you for a quick transaction and great service, Tony! Highly Recommended! Five Stars. More