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Longo Toyota

El Monte, CA

4.8
4,839 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,839 reviews

March 19, 2024

Props to Brian Bernal! He helped me in my service and always kept me updated on the status. Never did I wonder where exactly my was in service. More

by Gbscdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Mar 19, 2024 -

Longo Toyota responded

What a great way to start off our day @ Longo Toyota. Thank you for sharing your service experience online and please hurry back

March 18, 2024

Toyota Longo nice and so clean and very comfortable and good service’s but waiting time is too long. Thank you! More

by Don Nguyen
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices and our overall guest’s experiences. Thank you for sharing your viewpoint on DealerRater and helping us be a better ran company today, than we were yesterday.

March 18, 2024

This time only my rep Mani Davis did not accept my coupon from Toyota Wondries. Is it the same and to stay competitive? I have used before and no question from other rep. More

by Sunny
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Mandi Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Longo Toyota responded

Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact our Service Manager, Danny Guerrero @ 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

March 18, 2024

Great service and very helpful. Would definitely come back to do business here in the future. Paul was an amazing associate and he made the buying process easy and very fast. More

by emendo23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Luong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations and please enjoy what you drive

March 17, 2024

Brian was very helpful. He took his time and helped me in great details. He took the time to explain everything and was very organized More

by KHATCHIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bernal
Mar 18, 2024 -

Longo Toyota responded

We're honored to have been selected to take care of your investment (car) and call us if you need us - Team Longo

March 16, 2024

They did a good job on time and provided transportation. The check-in person, Max, was a great help. More

by Oscar
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and please hurry back

March 16, 2024

When I bought the car Longo made it quick and easy, yesterday I had my first service appointment and I was in and out in under an hour. More

by G.Tap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

We know you have many choices when selecting a brand | dealer both in sales & servicing and we're humbled to have been selected for both @ Longo Toyota

March 16, 2024

My appointment was 7am but I always go Fridays straight after work and arrive around 6:30am. After a short few minutes of wait, my advisor was Noli. He was very nice and quick, and so was the service. I ma More

by Helenl
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Longo Toyota responded

Thank you Helen for the shout out and delighted knowing of the caring attention displayed by Noli and the service team @ Longo Toyota

March 15, 2024

I needed a new battery in my 2018 Prius Prime at 4:45 and was told it would be done by 6:00. At 5:07 received a text it was done. The service writer, Laurence Ruiz was very professional and knowledgeable. More

by jwjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Mar 15, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and please hurry back

March 15, 2024

Longo Toyota has handle my vehicle repair in a professional manner the time which I cose to make appointment was given to Mr at my time and convenience my vehicle was repair and I'm a very satisf More

by kathialvla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 18, 2024 -

Longo Toyota responded

Thank you for your rating, review and delighted you will be returning back to Longo Toyota

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