Longo Toyota

Tom Ryan has been helping me for over 15 years. He is the guy I go to when I need service and repairs. One time I came in for a minor repair and he pulled out a screwdriver and made the fix for me right on t guy I go to when I need service and repairs. One time I came in for a minor repair and he pulled out a screwdriver and made the fix for me right on the spot! The Longo is the cleanest Dealership I have ever been to and I don't mind waiting for my car while drinking something Hot from Starbucks! More

11:00a.m. went to Longo Toyota in El Monte to get an oil change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother me or deter me from getting the oil change done. Jerry Temores was handling my paperwork while on the telephone. When he finally finished with his phone call he explined it would be an hour and half wait. That is when I told him that I wanted to pay for a car wash and I would pick-up my car at 5:30p.m. when they close. As I was waiting for my ride I spoke with Eddie Afra Internet Sales Manager. I told him I was looking at buying a Camry in two years. He helped by providing me a brochure and showing me the models on the sales floor. He then paid for my Starbuck’s coffee out of his own money. He introduced me to other service advisors Gabriel Perez and Victor Smith. All of which were very courteous to me. Upon my arrival at 5:30p.m. I was only charged for an oil change. So when I walked out to pick-up my car the car was still dirty. So I went to speak to Jerry Temores surprise surprise he was on the phone with another “customer”. I told him that my car was dirty and what is he going to do about it. He told me to wait until he finished with his phone call. That is when I started to look for Gabriel Perez or Victor Smith to get Stewart the manager down here to resolve this issue. Jerry Temores finally gets off the phone and tells me he can get the car washed in 5 minutes. When Stewart the manager comes to talk to me I told him the issue has been resolved and that Jerry Temores was in the process of washing my car. 5 minutes later Jerry Termoes returns my car and sounds off saying that I was rude to the person on the phone. I told him that if the car was washed as I ordered we wouldn’t be out here arguing about it. The fact of the matter is that this advisor was such in a hurry he didn’t understand that I wanted to pay for a hand car wash verses getting one of those conveyor machine washes. More

Bought a Toyota Tacoma from them. I t had a Toyota warranty. Overall experience buying was negative. Salespeople were pushy, evasive and rude. Lying took place. Bought the car, drove 200 miles had a m warranty. Overall experience buying was negative. Salespeople were pushy, evasive and rude. Lying took place. Bought the car, drove 200 miles had a major problem. Took it to a Toyota dealership closer to my home. They stated Longo had to fix it. Nightmare ensued trying to get Longo to take responsibility. Finally got it fixed. Cost me money, of course. Now 1500 miles later another problem. Longo? Stay far away from them. Hopefully the current state of the economy will hurt them. They are big, yes and they are bad. More

Had to wait a long time to talk with someone via the phone. Once someone came on the phone their english was horrible. They new nothing about the new model Venza,they said its possible they may see it i phone. Once someone came on the phone their english was horrible. They new nothing about the new model Venza,they said its possible they may see it in a month or 2. Then they said "what other car you want?". 2nd call-for sales manager-reception said they aren't in today instead of asking if I would like to speak with one of the mgrs. on duty. The one she called said he was too busy to talk-he was busy talking to a salesperson. Would not even think of going to the dealership- let alone, making a purchase there! More

Longo Toyota is definitely not the place for questions and answers regarding to new Toyota vehicles. I have already dealt with more than five different salesmen, and not one turns out to be satisfactory. and answers regarding to new Toyota vehicles. I have already dealt with more than five different salesmen, and not one turns out to be satisfactory. The salesmen here are by far the worst of the worst out there. They are very inexperienced, slow to react, and don't know too much about cars. One salesman I dealt with don't even know what VVT-i stands for in the engine. More

In my entire 5 years of Camry ownership so far, I have been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota as brand new. For the first schedule maintenance, I was thinking it's better to bring back to dealership for check up. After my "first" oil change with Longo, I know this is a place that I would avoid at all cost. Not to mention I had waited over 3 hours just for the oil change, when my car is returned (after drove off from service center) I realized Longo "stole" my engine removable heat sink (Which at the time cost least $350USD aftermaket). Go figure what a dealership can do to your car when they took away car parts without your consent. Second visit: 3 years passed (Glad that I bought the 90K extended warranty) My power steering start to make weired noise. Did a bit of google research and found out Toyota had a major recall on Camry from 03~05 models due to bad parts from JP supplier. So I went there again to see if they can fix the problem. Instead of acknowledging the recall, they claim it was my power steering shaft that is dry (they claimed lubrication is needed). So I paid for the service and the problem still exist 1 week after. Third visit: 1 week after, yeah so bring the car back again and this time they went ahead for the repair on recall (problem finally gone). What seems to be so ridiculous was the dealership would have changed me $350 for the service due to out of standard warranty even though it was a recall due to bad parts. Glad that my extended warranty covered my xxx so I won't get rip off from these guys again. Well, I checked all these dealerships for service all these years and seem like all Toyota service centers received low marks cross a board. No wonder their sales has been slowed and complaints have been skyrocketed compare to the early years. Where has Toyota quality been ? P.S. Service Rep was courteous, but the service is sub par. More