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Longo Toyota

El Monte, CA

4.8
5,053 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,053 reviews

May 14, 2019

Amazing!!!! Our family just purchased a New 2019 Limited Rav 4. This is my parents second purchase in less than three months!! The sales women Patty Gutierrez w More

by Evelyn03!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Gutierrez
May 15, 2019 -

Longo Toyota responded

Hello Evelyn03, My name is Jessica Galvan, Guest Relations Supervisor for Longo Toyota. We wanted to THANK YOU so much for taking time out of your day to post this awesome DealerRater review. I will make sure that Patty gets a copy, I know it will make her day! Jessica Galvan Guest Relations Supervisor D. 626-580-6268 E. jessica.galvan@longotoyota.com

May 12, 2019

Easy transaction This is my second time at Longo Everything went quick and easy everyone there is friendly and pleasant to work with. Isaac was very nice to work with, More

by TomS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Longo Toyota responded

Hello TomS, Glad to read that Isaac took great care of you. From all of us here at Longo we really do appreciate your business. Jessica Galvan Guest Relations Supervisor D. 626-580-6268 E. jessica.galvan@longotoyota.com

May 11, 2019

Look no further, Laura Tan is here The wife and I were first time buyers, and with that came all the thoughts of used car salesman and their hustler antics. Not here at Longo, and most More

by JD Sales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Tan
May 13, 2019 -

Longo Toyota responded

Hello JD Sales, My name is Jessica Galvan, Guest Relations Supervisor for Longo Toyota. We wanted to THANK YOU so much for taking time out of your day to post this awesome DealerRater review. I will make sure that Laura gets a copy, I know it will make her day! Jessica Galvan Guest Relations Supervisor D. 626-580-6268 E. jessica.galvan@longotoyota.com

May 09, 2019

amazing i would recommend fred to anyone that i know! unbeatable customer service skills! i continue to return and am never disappointed. thank you so much sa More

by izuleta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Viveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2019 -

Longo Toyota responded

Hello izuleta, Thank you so much for your kind words. We certainly appreciate you sharing your experience that you had with Fred. From all of us here at Longo Toyota - Welcome to our Family! Jessica Galvan Guest Relations Supervisor D. 626-580-6268 E. jessica.galvan@longotoyota.com

May 08, 2019

Great service and price! Malik did it all!!! Malik was very knowledgeable aboit the vehicle and provided amazing service. He is easy to talk to and worked his magic to get an amazing deal for.my More

by Yurie78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malik Abbas
May 08, 2019 -

Longo Toyota responded

Good Afternoon Yurie78 - Thank you so much for sharing your experience on DealerRater. I'm so delighted to read of the caring attention Malik and the team provided. Enjoy your Toyota and thank you once again, for entrusting us with your car care needs. Welcome to our Family! Kary Loefler Guest Relations Director Longo Toyota E: kary.loefler@longotoyota.com

May 07, 2019

Bad service The salesman who assisted us Made no effort for ask questions or get to know out needs. He only answered questions that were asked and appeared ready More

by TJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Liu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Chang
May 09, 2019 -

Longo Toyota responded

Good Afternoon TJ, My name is Kary Loefler, Guest Relations Director for the campus. First allow me to apologize to you for any ill feelings you have about our dealership and thank you for allowing me this opportunity to respond. The sales representative that assisted you that evening was D. Fearn. I understand that you wanted to drive one of our vehicles RAV4 Hybrid XSE that was already sold. Out of respect for our guest that had purchased this vehicle, we declined your request in test driving this particular vehicle. We politely accommodated your request in sitting/viewing 5 other vehicles that evening in our inventory (Camry Hybrid, RAV4 Hybrid, Prius, Prius Prime, Corolla Hybrid). At 9PM you asked for your vehicle 2010 Scion XA, w/120K miles, body damage, check engine light and bald tires to be appraised. We evaluated your Scion XA at approx. $1K, you were seeking approx. $6K based on your online research. Although we do our best to make every deal possible, we recognize occasionally, that a deal structure may not always be achievable. In closing, we recognize that you have a wide selection of dealers from which to choose, and we really do appreciate the opportunity to serve you even though we were not able to make a deal. Sincerely, Kary

May 06, 2019

Excellent customer service Had a great experience purchasing my Corolla at Longo Toyota! Oscar helped my family and I throughout the whole process and provided excellent custome More

by Flores21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Orellana
May 06, 2019 -

Longo Toyota responded

Happy Monday Flores21 - It's Longo Toyota wanting to say THANK YOU so much for sharing your visit on DealerRater. I'm so delighted to read of the caring attention provided by Oscar and the team. Welcome to our family and hurry back! Kary Loefler Guest Relations Director D: 626.580.6057

May 06, 2019

Excellent buying experience. Oscar and Fred were great in helping me purchase a car here at Lingo Toyota. I would recommend them to anyone looking for a new or used car. More

by Alex9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Orellana
May 06, 2019 -

Longo Toyota responded

Hello Alex9 and THANK YOU so much for the shout out on DealerRater..... We know you have many choices when selecting a brand/dealer and we're all very honored to be your dealership of choice. Welcome to the Longo Toyota Family! Kary Loefler Guest Relations Director

May 02, 2019

Best experience Purchased a brand new 2019 Camry XSE and had the best experience ever. Juan Maldonado is the sweetest, kindest and honest guy in the car business I've More

by norma17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019 -

Longo Toyota responded

Good Morning Norma17 and thank you so much for sharing with those who follow DealerRater about your visit to Longo Toyota. I'm delighted to read of the caring attention provided by Juan. The Camry XSE is a beautiful vehicle, NICE JOB!!!! Welcome to the family and know we're always here to listen if you need anything! Kary Loefler Guest Relations Director D: 626.580.6057

May 02, 2019

I had visit other dealerships before, I like this more. They are honest, friendly and patient. Why I comment on them like this? Because I changed the appointments twice, he did give me an email to talk abou More

by toyotalover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019 -

Longo Toyota responded

Thank you for being a "ToyotaLover" and we certainly appreciate that you've entrusted Longo Toyota for your car care needs. Allen / Sammy have both been with the company for a very long time and they know how to treat our customer as if they were a guest in their home. Hurry back and keep spreading the word about Longo Toyota, we can never have enough business. Kary Loefler Guest Relations Director E: kary.loefler@longotoyota.com

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