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Longo Toyota

El Monte, CA

4.8
4,836 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,836 reviews

June 07, 2024

Excellent service but the only thing we waited for 5 hours because they are busy. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Longo Toyota responded

Thank you Bonnie for your understanding about the time spent in service. Our management team is always looking at ways to decrease the time spent in service for our guests. Have a great weekend - Team Longo

June 07, 2024

This was my first time at Longo Toyota and the service was amazing! Ruben was excellent and very patient as we looked at vehicles and completed all paperwork to purchase a vehicle! He explained everything More

by Carla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Longo Toyota responded

Carla, we're delighted to know that Ruben and the rest of our team at Longo Toyota provided you with an exceptional car-buying experience. Thanks for trusting us with your business, and enjoy the ride!

June 06, 2024

The service rep, Daniel Lopez was efficient, profound courteous. He is knowledgeable about my car. More

by deanna.go28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Longo Toyota responded

Thank you for your kind posting on DealerRater and we'll make sure Daniel receives a copy of your review, it's certainly going to make his day @ Longo Toyota

June 05, 2024

Best dealership to buy a car! Longo provides the best service and has everything you need! Has become my go to place since my first purchase and won’t be my last! Issac and Marc More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Viveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Longo Toyota responded

What a great way to start our day @ Longo Toyota with such a kind posting. We cannot wait to share this with Isaac and Marcos, we know this is going to bring a smile to their faces on how satisfied you are with their services. Enjoy what you drive Alex and keep spreading the word about Longo | Isaac | Marcos, we can never have enough business

June 04, 2024

Everything was quick and efficient. I was notified early on the finished maintenance of my car, and pick-up was easy. More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and please hurry back

June 04, 2024

Our service advisor, Ethan Su who always provides remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after More

by sofia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Longo Toyota responded

We know this matters important to you Sofia, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero would like the opportunity to speak with you and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

June 04, 2024

Took them 6 hours for them to do just an oil change with an appointment More

by hectormiguel121
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zechariah Evans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Longo Toyota responded

Thank you for sharing your viewpoint on Dealerrater and allowing us this opportunity to extend our apology for the long wait time in service. Our Service Manager, Matthew Menendez tried reaching you today (June 4, 2024) and was unsuccessful. At your convenience, please feel free to contact Matthew @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com. We look forward to regaining your trust

June 03, 2024

Fred is amazing to work with. He is kind and understanding. He will get you the best deal. He is not just trying to sale you a car but create a relationship. Working with him is More

by Dalton92004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Longo Toyota responded

We are grateful to have your business, Dalton. Thanks for taking the time to leave us a review! - Team Longo Toyota

June 03, 2024

I enjoyed the purchasing experience, no sales pressure. . I would recommend it to others any day. More

by mikearballo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Longo Toyota responded

Thanks for the shout out and happy Fred Williams and the sales team took amazing care of you and your auto care needs.

June 03, 2024

I always buy all my cars Longa because of the wonderful service I received. Melissa More

by Mel Fowler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs. Thanks again for visiting Melissa!

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