Longo Toyota

Received someone else's order. Called to have the correct parts shipped to me and the receptionist interrupted me halfway through explaining why I was calling to ask me why I was c Called to have the correct parts shipped to me and the receptionist interrupted me halfway through explaining why I was calling to ask me why I was calling. I finished explaining why I was calling and she asked what department I needed to be transferred to. I said I didn't know and that's why I chose to speak to reception. I wound up getting transferred to the online sales department which wasn't even an option on the phone tree. Receptionist was snippy and rude start to finish. I think she said her name was Anna. I'd rather never receive the parts that my truck needs than speak to her again. Charlie in online sales put in a replacement order for me no questions asked. Thanks Charlie. More

Service Nicely,Andrew Chu is friendly! The service was quite fast! There were no additional sales pitches. The service was quite fast! There were no additional sales pitches. More

Great service. Work was done in a timely matter. Service employee explained everything that was being done. Work was done in a timely matter. Service employee explained everything that was being done. More

I just purchased my vehicle from Longo Toyota. Everything was fine until I discovered a couple of days after the purchased that they have pulled a fast one on me. I am not sure if everybody is Everything was fine until I discovered a couple of days after the purchased that they have pulled a fast one on me. I am not sure if everybody is aware (I was not), that there is a new law in California that requires every Dealer to imprint or mark the VIN number of every vehicle on the Catalytic Converters prior to being sold. However, the lawmakers, in their infinite wisdom, gave the dealerships a way out, not to perform this requirement. They wrote into the law that the Dealer is required to mark the Catalytic converters UNLESS the buyer refuses to do so. Here is what happened. As we were going thru the process of signing the contract electronically, (you touch a computer screen to sign the document), the salesmen was really pushing me to purchase an extended warranty for the vehicles as well as an alarm (similar to a lojack). AT NO TIME DURING OUR CONVERSATION DID HE ASK ME WHETHER I WANTED THE CATALYTIC CONVERTERS MARKED OR NOT. As we were talking, we were going thru the motions of signing the contract. Then we were done. I drove my new car home. A couple of days later, as I was reviewing the paperwork, I discovered a document which I signed, saying that I declined to have the Catalytic Converters marked. It was then that I realized that the Salesman successfully distracted me from knowing about the requirement by talking incessantly about the extended warranty and the alarm. I called the Salesman about it and his response was “too late, you already signed the document”. I emailed the Manager. He did not even bother to respond. So new buyers, BEWARE. Before everything else, when buying your car at Longo Toyota, you should let them know right away if you want your Catalytic converters marked with the VIN Number. This could help you in the future, if your catalytic converters end up being stolen. More

Max Hernandez was excellent as my service advisor. He had great communication and was very knowledgeable of my trucks service needs. I'd highly recommend him. He had great communication and was very knowledgeable of my trucks service needs. I'd highly recommend him. More

From the call and communication before I entered the dealership, to the actual visit, Jose made me feel comfortable, heard, and that much more excited about the process. He explained in detail each step dealership, to the actual visit, Jose made me feel comfortable, heard, and that much more excited about the process. He explained in detail each step, as I am a first time buyer. Jose was able to provide excellent service and recommendations. The finance department was also much kinder than expected. Eddie was helpful, we enjoyed small talk, and once again, they explained every detail. I highly recommend Longo and even more Jose Del Solar!! More

The sales person was great help a lot I love my new car everyone was helpful and plesant everyone was helpful and plesant More

A short wait to be served. Understood my concerns. Notified of additional service required. Service completed in a reasonable time. Understood my concerns. Notified of additional service required. Service completed in a reasonable time. More

Everyone was very friendly and helpful. A very positive experience including the free shuttle ride home. A very positive experience including the free shuttle ride home. More

Fred is an awesome dealer, he was patient with this first time vehicle buyer, and went above and beyond to help me get my 2021 Tacoma and stayed helpful and positive even though hold ups kept us all behind w time vehicle buyer, and went above and beyond to help me get my 2021 Tacoma and stayed helpful and positive even though hold ups kept us all behind well past closing. While I live closer to the the Cerritos auto center I plan to return to Longo Toyota for my truck’s needs because of the quality of the service I received. More