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Longo Toyota

El Monte, CA

4.8
4,836 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,836 reviews

July 07, 2024

Arina Romanovskaya Made things way more complicated and frustrating when it didn’t need to be & was rude. I purchased a new rav 4 from them and she was annoying and hard to work with. I would never purcha More

by Sean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arina Romanovskaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and extend our apology. We know deal structures can be complex, especially when names are changed, pre-approval drafts have a variance, name only on the vehicle registration, pending proof of insurance, with multiple funding opportunities such as Navy Federal and School First. Thank you for sharing your viewpoint with our Sales Director Paul Kim.

Jul 20, 2024 -

Sean responded

Unfortunately it’s not that complicated nor should it be. Especially when the user has brought the proper legal documents to show proof that everything is in order and correct. And even more so when the sales representative has the user call up the banking Institute five separate occasions and the banks say that it’s OK everything will clear and be OK with 5 separate representatives saying it’s OK. Then the sales person says “ I have been selling cars and I’ve never seen someone put two people onto one title. The bank will 100 reject this” Then 4 days later the check clears and everything goes though. Instead of the sales person (Arina Romanovskaya ) apologizing for the huge inconvenience, it had caused making me go back multiple times. Knowing I live a couple of hours away She acted like nothing ever happened. I can tell Arina Romanovskaya was not happy when the banking Institute representatives all said the exact same thing that it was. She would purposely rephrase the question multiple times confusing both parties trying to get a different response. That was inaccurate. - when she wasn’t getting the response that satisfied her she just got more and more upset. The proper course of action from the beginning should have been hey this is all super new to us. As a precondition we’re are going to do X , X and X , if everything goes though then X will happen and knowing you live a bit away we can offer vehicle delivery . But instead I had to talk with Paul and within 3 minutes of speaking with him we were both on the same page and understanding of the situation. When I had requested to talk to Paul Arina got upset and made a remark saying how she’s “never had anyone attempt to talk to her manger before .” I had to ask Paul to meet me in the middle and explain things that Arina wasn’t explaining, then I had to request for the vehicle to be delivered. The delivery was going to take too long to get. I still had to come down and pick it up. Also your reply shouldn’t have the customers personal banking information to try and DOX them. Overall I’m very disappointed and dissatisfied with the dealership and how they tend to handle / communicate overall.

July 06, 2024

Best dealers in the world ! I love it!will always buy new car from Longo! More

by Julia
Recommend Dealer
Yes
Employees Worked With
Allen Hon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota Julia - Thank you for entrusting us with your vehicle needs.

July 06, 2024

Outstanding service by our sales rep Daniel Nono then we when we were turned over to the finance department we had great service from our rep Louis! More

by Btownsend
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Eroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis - finance department
Jul 08, 2024 -

Longo Toyota responded

We're humbled to serve you @ Longo Toyota and delighted knowing the team exceeded your expectations. Enjoy what you drive

July 06, 2024

The service personnel did a great job of explaining the work that was done and the service that would need to be done in the future. More

by Robert Seals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Longo Toyota responded

Thank you for allowing us to serve you and we're honored to have been selected to handle your auto care needs. Team Longo Toyota

July 05, 2024

Longo Toyota Service Department and Service Advisor Alex is definitely 5 star from start to finish. Thank you again Alex and the Longo Toyota Service team. More

by Hugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center and have a wonderful weekend

July 05, 2024

Always exceptional service. I brought my 2010 Prius in for its 200,000 mile check. Longo was very busy and was running late from its initial finished time. They were very nice, More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Longo Toyota responded

Your viewpoint is so important to Longo Toyota and we're honored to serve you Monique - Hurry back

July 05, 2024

Very professional staff. Great service! I have been a loyal customer of LONGO Toyota for years and look forward to returning for service to LONGO in the future. More

by sunsap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for sharing your visit to Longo Toyota on DealerRater. We are smiling!

July 03, 2024

Daniel Kim was my salesperson. He was able to get me a great deal on a 2025 Camry almost 10K cheaper than other dealerships offered me. Id gladly do business again at Longo Toyota More

by matt.d41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Longo Toyota responded

Welcome to the Longo Toyota family and keep spreading the word about Longo | Daniel, we can never have enough business. Happy 4th of July and enjoy what you drive

July 03, 2024

Good service, I recommended to Mark Hernandez as maintained service requests.when we need for it More

by Thutan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Longo Toyota responded

Thank you for coming to Longo Toyota service center and happy the team took great care of you. Have a Happy 4th of July and hurry back

July 01, 2024

Mandi Davis is the best, I highly recommend you guys get her because she will answer all questions and concerns with a smile. She makes you comfortable with your stay and helps with your needs from rental ( More

by Michael T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Longo Toyota responded

Thanks Michael for sharing your most recent service visit to Longo Toyota online. Happy knowing Mandi and the team took amazing care of you and your auto care needs.

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