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Longo Toyota

El Monte, CA

4.8
5,052 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,052 reviews

March 01, 2021

Once again I had an excellent experience at Longo Toyota, Juan Maldonado and Sheri Jiang very kind and experienced advising me on the ideal purchase of the 2017 Mirai and 2021 Corolla. I am very satisfied an More

by julian soncini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheri Jiang
Mar 01, 2021 -

Longo Toyota responded

Thank you...

March 01, 2021

This is my fourth car I buy at Longo Toyota and I always choose Juan Carlos to be the sales person. For his experienced advice and for his excellent customer service. Always after the purchase he keeps in c More

by julian soncini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheri Jiang
Mar 01, 2021 -

Longo Toyota responded

WELCOME BACK..... AND LOVED * LOVED * LOVED that you remembered Longo Toyota not 1, not 2, not 3 but 4 TIMES - That's amazing and we're so very honored. Have a wonderful rest of the week and THANK YOU again, for being the most important part of our business. Team Longo

March 01, 2021

Isaac was extremely helpful and got me out in good time. He got me the vehicle I wanted. He didn’t push me to buy and made sure I was happy with my WRX. More

by That one guy in the subie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater & welcome to the Longo Toyota Family

March 01, 2021

xxxxty sales ever meet. Very unprofessional, no patient, no attitude, don't care about customers. She's not willing spent time to listen customer's need. More

by peterysc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Feb 26, 2021 -

Longo Toyota responded

Thank you for sharing your view on DealerRater and sorry to read of the dissatisfaction experience with one of our team members, Joan. We understand that you came in asking for a Costco price on a 21’ Sienna XSE which is exclusive incentive and cannot be combined with any other promotions, launched by Toyota . If you would like to discuss this matter further with our Sales Manager, Jeffrey Yip, he can be reached at: D (626) 580-6080 E Jeffrey.Yip@LongoToyota.com

Feb 27, 2021 -

peterysc responded

How do you explain "member receive all available factory to dealer incentives and customer rebate" ? when the the vehicle shows excluded under this list, your sales said it's not on the Costco auto program. But the true is this rebate is under the invoice price. If excluded, your sales should still provide invoice price. Joan was lie to me!!!! And not only this, she kept harassing me and my family, even at the midnight. I have all the evidence. Until now, she find someone keep harassing and slander me!!!! What a good team member!

Mar 02, 2021 -

Longo Toyota responded

If you would like to discuss this matter further with our Sales Manager, Jeffrey Yip, he can be reached at: D (626) 580-6080 E Jeffrey.Yip@LongoToyota.com

Mar 02, 2021 -

peterysc responded

It's been a week ago after I post my bad experience in Longo Toyota, your sales Joan still attacking me on social media even though I did not reply her any word. FYI, my post already have over 8000 views. If you can not handle this case, more and more people getting know how bad quality your sale is!! If this problem can not be solve, I will keep post on other social media.

March 01, 2021

It took a while at the finance department to approve my paycheck, would like that process sped up. Appreciated saving paper and putting files on a flash drive. Information about which type of insurance is More

by AP
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Thank you for your feedback about your visit to our dealership - Longo Toyota. Please know if you have any unanswered questions, please feel free to reach out to Isaac or Fred, they're always here to listen. Make it a great day - Team Longo

February 28, 2021

Very happy with the customer service I receive over the past 25 years. Ignacio is very knowledgeable and gets you what you want. So your not waiting for hours. More

by monicam23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ignacio Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

WELCOME BACK.... O-my goodness did this review ever make me smile (25 yrs) WOW - THANK YOU...so much for entrusting Longo and Ignacio all these years... Here's to another 50 yrs with Longo.... Congratulations!

February 28, 2021

He was very friendly and helped that he was bilingual. He was able to give us different options on different makes and models till we found what we were looking for. More

by RoughRider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention Cassey provided during your visit to Longo Toyota. Make it a great day and stay safe... Team Longo

February 28, 2021

I have never written a review before but my experience today was just so incredible that I had to write one. Jimmy helped me with my car purchase today. He was friendly, very knowledgeable. He gave me all More

by Catherine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Hi Catherine from all of us at Longo Toyota - THANK YOU for entrusting us with your car care needs. We know you have many choices when selecting a brand | dealer and honored you've come to Longo. Enjoy what you drive and welcome to our family - Team Longo

February 27, 2021

Excellent service, Adnan Ali always takes his time and makes sure that we are 100 percent satisfied with our purchase. 5 stars service. We have been going there for years. More

by Rubbiyasheikh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adnan Ali
Mar 01, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater about your visit with Ali. Always remember how important you are to us at Longo Toyota.... Stay safe - Team Longo

February 27, 2021

Allen is my sale man. He makes a deals very quick and easy while I was turn away from other salesman. I would recommend to see him More

by jackie_nguyen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Hon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Longo Toyota responded

Thank you Jackie for the 5 star DealerRater review about your visit to Longo Toyota and with Allen Hon. I will make sure he receives a copy of this review, I know it's going to make his day. Have a great week and enjoy what you drive - Team Longo

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