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Longo Toyota

El Monte, CA

4.8
5,049 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,049 reviews

April 10, 2021

Ruben Cárdenas thank you for everything. Outstanding service and professionalism. the buying process went smooth and easy thanks to you. He goes above and beyond for his customers. And was able to to f More

by darcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for taking time out of your day to post your visit to Longo Toyota. We know you have many choices when selecting a brand | dealer and honored you've chosen Longo Toyota. Have a wonderful rest of the week and enjoy what you drive. Team Longo

April 09, 2021

They were polite, quick to inquire if we needed help with anything. When we asked for Ruben, they were helpful in notifying him that we were there asking for his help. Ruben was very helpful in helping us fi More

by Moriko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and welcome to the Longo Toyota Family

April 09, 2021

The salesman is the best I've ever had. He's professional on knowing Toyota cars. Gave us best choice without wasting time. Thanks for staying with us until 10PM. More

by EW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Longo Toyota responded

Glad to read of the caring attention provided by David and the team @ Longo Toyota. Longo always wants to be here for our guest as much as we possibly can - you are the most important part of our business. Have a wonderful weekend and hurry back Kary Loefler Guest Relations Director

April 08, 2021

Very pleasant and honest guy .. Thank you Mr. Khatib for all your help . I recommend Mr.Khatib to anyone who wants to buy a Totyota new More

by Sam Mirabile
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Khatib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Bill Khatib to handle your car care needs. Enjoy what you drive

April 08, 2021

Great attention to the customer on what they want and need . Thank you for the great experience. The finance dept rep also helped us out a lot and gave us even more to remember and come back ! More

by Pdagui91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik Abbas
Apr 08, 2021 -

Longo Toyota responded

Thank you for sharing your visit to Longo Toyota on DealerRater and delighted to read of the caring attention the team provided. Enjoy what you drive - Team Longo

April 07, 2021

Very polite and sincere. Determined to give us a competitive rate. I recommend him to anyone who wants to buy a totyota new or used. Very patient and gave us all the options and guided us towards th More

by Mk540590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your car care needs and appreciate your efforts in recognizing one of our team members, Ruben. Have a wonderful rest of the week and keep spreading the word about Longo | Ruben, we can never have enough business. Team Longo

April 07, 2021

Excellent service from Hassan since first contact and searching for the vehicle that I wanted all the way to handing me the keys. Thank you! More

by A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hassan Khan
Apr 07, 2021 -

Longo Toyota responded

Thank you for taking time out of your day to recognize one of our team members, Hassan. We're honored you've chosen Longo Toyota to handle your car care needs. Enjoy what you drive - Team Longo

April 07, 2021

We had been searching for a Tacoma for about two weeks. Sixteen dealers later we decided to stop by Longo Toyota as I saw an ad about the truck we ended up buying. Juan, our salesman was just spectacular! More

by Zulma Villarreal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Longo Toyota responded

WOW - what a great way to begin our day at Longo Toyota. THANK YOU sooo much for this amazing review on DealerRater. We are very fortunate to have Juan on our team, he's certainly one of the many reasons why Longo is Longo. Enjoy what you drive and welcome to the Longo Family. Team Longo

April 06, 2021

Fred was extremely helpful, patient, and friendly. He walked me through the car buying process with a no pressure, informative ease. When I buy my next car, I’d like to buy it from Fred, and I’ll be sure More

by rpderry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Longo Toyota responded

Thank you for sharing your visit to Longo Toyota on DealerRater and delighted to read that Fred Williams took wonderful care of you. Enjoy what you drive and welcome to our family - Team Longo

April 05, 2021

The customer services very bad, and the service worst then I thought. Never come back again. Even the manager services no good, I have no idea how the big company service like that More

by Thanhthuy010309
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Biagio Galiota
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy (Peng) Wu, Paul Dalusong
Apr 07, 2021 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for our campus. We wanted to acknowledge your posting on DealerRater and apologize for any dissatisfaction your may have experienced. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. I welcome the opportunity to discuss this matter further with you and at your convenience. Please feel free to contact me at: D: 626.580.6057 E: kary.loefler@longotoyota.com I look forward to hearing back from you Kary

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