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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,051 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,051 reviews

May 25, 2021

Noli Evangelista is an excellent service consultant. He take care your service needs. Awesome. Longo Toyota has the best team in service and sales. The best!!!! More

by eoc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota (Noli) to handle your car care need. Hurry back and have a wonderful rest of the week. Team Longo

May 25, 2021

Jeffrey, my sales rep was awesome & I am very happy with my service & my vehicle! Everything that I approved was met & exceeded my expectations! Thank You! More

by mcgonzales69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizette Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itzia Miranda
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May 25, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your car care needs. Hurry back - Team Longo

May 24, 2021

Today was the best car buying experience we've had. Jimmy is the best, he is friendly and very helpful with a lot of experience. We'll definitely come back to see him. Longo Toyota is the best dealer we've More

by galaxcy20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota - Thank you so much for this amazing review about your visit with Jimmy. We know you have many choices when selecting a brand| dealer and honored you've chosen Longo to handle your car care needs. Welcome to the Longo Family....

May 24, 2021

Absolute liar! Do not trust!!!!!! Hassan tricked and lied me into purchasing a car. He gave me false information and DOES not follow all the way through with his sales. He thinks that once the car is sold, t More

by Lorinbanayan
Recommend Dealer
No
Employees Worked With
Aaron Mijerian - most unprofessional GSM I’ve ever came across , Hassan Khan
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May 24, 2021 -

Longo Toyota responded

Good Afternoon Ms. Banayan, We do appreciate you talking with Aaron Misajon, Paul Kim, Laura Montes and Hassan Khan about this matter and would like to extend our apologize, for any ill feelings you may have regarding the Clean Air rebate. As cited, this program is submitted by the consumer and reviewed | approved by an appointed party of the State of California. All the eligibility guidelines, along with a handful of FAQ's can be found on their direct website cleanvehiclerebate.org. Thank you for sharing your viewpoint

May 24, 2021 -

Lorinbanayan responded

Please don’t give me the details two months later. Save your breath of such a response.

May 24, 2021

Excellent service from Jimmy . Thank you for all your help. I would highly recommend Jimmy to any Toyota buyer. Would definitely come back to purchase again. More

by Evelyn Mancilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali
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May 24, 2021 -

Longo Toyota responded

What a great way to end our day @ Longo Toyota with such a kind-hearted review. We're so honored to serve you and please enjoy what you drive - Team Longo

May 24, 2021

Cassey was amazing. We had both of our kids with us, he was timely and professional Thank you Cassey for helping with the sale of this car! More

by Chasebenter7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Cassey with your car care needs. Team Longo

May 24, 2021

Can't say much about the dealership but the salesperson Isaac Banos was very nice and went out of his way to accommodate me. My only comment was that, I had previously purchased a 1999 Jeep Grand Cherokee More

by Jack Weber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2021 -

Longo Toyota responded

Thank you for the kind words you’ve mentioned in your review about Isaac and allowing us this opportunity to respond via DealerRater. Please know Mr. Weber, it’s not Longo’s policy to collect taxes on a vehicle, it’s the State of California mandating this process. Any vehicle purchased, in the State of California unless it’s towed out of the State, will need to pay California taxes and there’s nothing we can do. The quote Longo presented to orchestrate the transportation was respectfully declined. If you do have any further questions, please do not hesitate to contact Isaac, he’s always here to listen.

May 25, 2021 -

Jack Weber responded

Isaac, you made a good faith offer to have my Sienna transported to Montna for around $1,000, or slightly more. I was too much of a dummy to accept your offer, both when we initially met, and yesterday when Fay and I were at Longo yesterday. We have too many cars here in LHH, including the Jeep Grand Cherokee Limited, which I bought on January 1, 2000 from Zee Motors, probably in Buena Park, not Anaheim. We need to get both cars to Montana this summer, and I could have had you ship the Sienna to my address in Montana, 218 West Seventh, and had my good neighbor Jeff, who lives at 201 West Seventh accept the car and have it unloaded in front of my house. I would have saved the $3,200 California Sales Tax, and would not have bought the $1,995 service policy. Even with the $1,000 plus transportation fee, I would have paid $4,000 less for the same Sienna, or $28,000. My son the doctor (MD) thought I paid too much for the car. Most experts (Consumer's Research) say most of these service policies are a bad deal, and I agree. Alex Lee tried to sell us another (Toyota Plus Care) policy for an additional $700, which we both declined. I have made bad financial decisions in the past, mainly impulse buying. I have 7 restored Studebakers in Montana, as well as a restored 1940 Lincoln Zephyr (V-12) as well as a 1994 Lancia Beta Zagato. (You can look these up.) and at age 82 I will have to figure out how to get rid of these, as well as a 2001 Toyota Avalon, like new, and a 2014 Chevy Impala 2LTZ, with only 52,000 miles and a 2004 Chevy Trailblazer LS. You are a good salesman, and you did right by us. It is telling that you have been at this trade in the same dealership for 21 years. There is always a dummy in a deal, and in this case, the dummy was me. As Pogo the opposum (in Al Capp's "Little Abner" newspaper comics, "We have met the enemy, and the enemy is us." You can look this up, and enjoy some of this very popular comic strip from the fifties to eights here in America. Best wishes. John F. (Jack) Weber

May 25, 2021 -

Jack Weber responded

They offered to ship my car to Montana for around $1,000, and I should have taken them up on the offer. Although I am retired and a resident of Montana, we also have a home in SoCal on which we pay over $7,000 per year in property taxes. Montana, Oregon, and Vermont have no sales tax, and it is legal to buy a car in California and have it shipped to you in one of these states. Then it can be licsnsed in these states, avoiding the state and local taxes. California and local sales taxes in El Monte, Ca, where I bought the car, are 10.5%, while down in Orange County in Garden Grove, the tax is 8.5%, something to consider.

May 23, 2021

Sinceramente recomiendo Longo Toyota ya he comprado 3 carros allí el vendedor que siempre me a ayudado el señor Rodrigo Castro es un excelente vendedor con mucha experiencia y los precios en Longo Toyota More

by Mzuni7@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Castro
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May 24, 2021 -

Longo Toyota responded

Es un honor para nosotros servirle y le agradecemos por confiarle a Longo Toyota las necesidades de cuidado de su automóvil.

May 23, 2021

Cassey is a friendly person. He is very knowledgable in Toyota cars. Help me choose the best car fitted to my needs. I have purchased from Cassey before. More

by Ulises Penaloza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater - Team Longo

May 22, 2021

5 star customer service.Always they have a smile and 5 star customer service. Always they have a smile and friendly look. They always wash my car. I will always take care of you. Great place to go. More

by Moosecola28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention Ethan and Longo Toyota provided during your service. Have a great day and hurry back - Team Longo

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