Longo Toyota

Their service is top notch. It’s a bit expensive but my 10 year old Camry runs great! Never had a problem with their work. 10 year old Camry runs great! Never had a problem with their work. More

I went in looking for a Prius that I saw online and Isaac came out to us and showed us where it was and immediately opened up the doors to show us the interior. After that he then proceeded to ask us if we w came out to us and showed us where it was and immediately opened up the doors to show us the interior. After that he then proceeded to ask us if we wanted to take it for a test drive. I obviously said yes because I was interested in the car. After the test drive we went inside and I filled out some necessary information to get the deal going. After about 30 minutes we had a deal. He was able to work his magic and get me the monthly payment I wanted, along with an extended warranty. All in all, Isaac was extremely helpful and understanding of where I wanted to be in terms of payments. I would definitely do business with him again. More

I went to Longo for the good reviews and the peace of mind that comes with going to a dealership. I was willing to spend a little more for someone I can trust to fix my car properly and the customer serv mind that comes with going to a dealership. I was willing to spend a little more for someone I can trust to fix my car properly and the customer service I read and researched and for which I drove 10 extra miles. When I arrived (with an appointment) nobody even acknowledged I was there. I waited in my car for a couple of minutes and then went to look for someone to help me. Eventually Johan asked if I had been helped and walked me over to his station to help me. He asked me what I wanted and gave me a promise time of 5:00. I later received a text that my car wouldn’t be ready until 6:00. It ended up being ready at around 5:15. After paying for my service and showing my paperwork to the man who drove my car to me I began to clean the steering wheel with a sanitizing wipe (covid). I found that the wipe was completely black. Gross. I repeated this 6 more times and each time the new wipe was just as dirty as the first. I also noticed grease on my hand. I went to tell them about this incident and was directed to an Asst. manager named Daniel. I showed him the black, greasy wipes and he took one of his own and still got more grease off of my steering wheel. I asked him for compensation for my trouble and he offered me a detailed car wash. I asked him for financial compensation and he said that he’d worked there for 10 years and that he’d never heard of anyone getting financial compensation but he could give some form of super deep cleaning of my car. I asked to speak to a manager and he said there wasn’t one around. I then asked for a manager’s phone number so I could speak to one myself and all of a sudden he found a manager. The Manager, Matthew, asked to see my paperwork and offered me 25% off of the price I paid for my trouble. (So much for never offering financial compensation). Matthew verified my address and said he’d mail me a check in 7-10 business days for that amount. I hope he follows through or there will definitely be a follow up to this post. After I got on the freeway I heard a knocking sound coming from my engine that wasn’t there before my service. Now I need to go back and see what the heck is going on. This was not what I paid for. I thought that at least my car would be taken care of but now I’m not so sure. More

Ruben Cárdenas thank you for everything. Outstanding service and professionalism. the buying process went smooth and easy thanks to you. He goes above and beyond for his customers. And was able to to f service and professionalism. the buying process went smooth and easy thanks to you. He goes above and beyond for his customers. And was able to to find me a vehicle that suited my needs. More

They were polite, quick to inquire if we needed help with anything. When we asked for Ruben, they were helpful in notifying him that we were there asking for his help. Ruben was very helpful in helping us fi anything. When we asked for Ruben, they were helpful in notifying him that we were there asking for his help. Ruben was very helpful in helping us find a car that we'd be happy with. He also took the time to switch between English and Spanish to ensure that we all understand the details about the cars we were looking at. More

The salesman is the best I've ever had. He's professional on knowing Toyota cars. Gave us best choice without wasting time. Thanks for staying with us until 10PM. professional on knowing Toyota cars. Gave us best choice without wasting time. Thanks for staying with us until 10PM. More

Very pleasant and honest guy .. Thank you Mr. Khatib for all your help . I recommend Mr.Khatib to anyone who wants to buy a Totyota new all your help . I recommend Mr.Khatib to anyone who wants to buy a Totyota new More

Great attention to the customer on what they want and need . Thank you for the great experience. The finance dept rep also helped us out a lot and gave us even more to remember and come back ! need . Thank you for the great experience. The finance dept rep also helped us out a lot and gave us even more to remember and come back ! More

Excellent service from Hassan since first contact and searching for the vehicle that I wanted all the way to handing me the keys. Thank you! searching for the vehicle that I wanted all the way to handing me the keys. Thank you! More

We had been searching for a Tacoma for about two weeks. Sixteen dealers later we decided to stop by Longo Toyota as I saw an ad about the truck we ended up buying. Juan, our salesman was just spectacular! Sixteen dealers later we decided to stop by Longo Toyota as I saw an ad about the truck we ended up buying. Juan, our salesman was just spectacular! He was extremely helpful and honest throughout our car buying. He gave my husband and I options and test drives, facts about each truck which really helped us make up our mind. He showed us Carfax and within minutes we were inside making a deal! He worked with us to lower our APR and we are so appreciative of his time and helpfulness. By far, the best car buying experience we’ve ever had! We are extremely happy with our Tacoma purchase and our overall experience!!! We will definitely return for future car buying. Juan Maldonado is a gem!!! More