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Longo Toyota

El Monte, CA

4.8
5,051 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,051 reviews

July 31, 2021

Wish that we got better price for our trade in. Thanks to pati Gutierres great sales woman. Great experience definitely a coming back customer. Thanks 🙏 More

by Samirawawda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Gutierrez
July 29, 2021

It’s was a pleasant visit sales man was professional and understanding of my needs and search. No pressure on buying or making a decision right away awesome place. I will be sending friends and my future To More

by jrome2277
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your auto care needs and we're very honored to serve you. Make it a great day and enjoy what you drive.

July 29, 2021

Shawn Castillo was helpful, patient, honest and genuine during the buying process. I felt very comfortable and felt very respected. He took his time while we searched for the right car and explained every More

by silva.banquet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Longo Toyota responded

Good Morning Silva - Thank you for the shout out on DealerRater and delighted to read of the caring attention provided by Shawn. We know you have many choices when it comes to selecting a brand | dealer and honored you've chosen us to handle your auto care needs. Have a wonderful weekend and enjoy what you drive - Team Longo

July 28, 2021

Great customer service she goes beyond the call of duty if your looking for a great deal and a great experience you have to contact Lizette More

by jockey111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lizette Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you!

July 27, 2021

Very professional,honest trustworthy I bought four cars at Longo Toyota through him since 2008 to this date ver helpful and friendly thank you Issac. More

by jagr1472
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheri Jiang
Jul 28, 2021 -

Longo Toyota responded

What a great way to start our day @ Longo Toyota. We're so delighted to read of the caring attention provided by Isaac | Sheri - Enjoy what you drive and welcome to the Longo Family

July 25, 2021

George is my families go-to-guy when we need a car, definitely goes above and beyond to make sure you leave in a car with the best possible deal. I always recommend him when I hear someone’s looking fo More

by Karina Loya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Crisanty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. We're so honored to serve you and your friends and family. Congratulations on your purchase , enjoy what you drive - Team Longo

July 25, 2021

This guy does not know how to keep customers inform of when the service is complete. He ignores customer. He is impatient in dealing with people. I would not want to deal with him again. More

by Tsusu7788
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Longo Toyota responded

Good Morning Tsusu7788 We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of this platform, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

July 24, 2021

Very friendly and efficient staff. Ayyala Alexander was so helpfull. I really thank you sir. Staff at the register were welcoming and helpfull. I would like to rate 10 stars . ✌️🤘🤝🙏 Thanks ! More

by nancharaiahthatha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Longo Toyota responded

Thank you for your 5 STAR review on DealerRater and sharing your experience. We're honered to serve you, see you on your next visit - Team Longo

July 24, 2021

This time I’m very disappointed for the service I received , they took the mats to the back ( is fine ) but the dust was all over the seats 💺 I spent 3 hrs there and they didn’t washed. they leave More

by tonniesep13
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Those who did the service, and the one who deliver my car
Jul 27, 2021 -

Longo Toyota responded

Good Morning Tonniesep13 Good Morning Tsusu7788 We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of this platform, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

July 23, 2021

Sent out few Lease Quote from Toyota Site.Harley was Sent out few Lease Quote from Toyota Site. Harley was only one who reply back. Got to dealer and stuff was very helpful finding Harley. Harley was More

by menehune
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Longo Toyota responded

Thank you for entrusting Longo with your car care needs and delighted to read of the caring attention provided by Harley. Enjoy what you drive and welcome to the Longo family

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