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Longo Toyota

El Monte, CA

4.8
5,052 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,052 reviews

September 13, 2021

Ruben was very knowledgeable, friendly & honest. No gimmicks or added dealer fees. He was straight to the point and new about both cars I was interested in, even the non-Toyota one. I had gone to sever More

by vrocioher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Crisanty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abe.
Sep 13, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota with such a kind posting on DealerRater - THANK YOU!!! I cannot wait to share this review with Ruben and the team, I know it's going to make their day, it certainly has made ours. Enjoy what you drive - Team Longo

September 11, 2021

I’m very satisfied how Mr Maldonado assisted me; on getting me the payment I want on meeting my budget. Great salesman And thank you for everything More

by ducati1117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Wang
Sep 13, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota \ Juan with your car care needs. We know you have many choices when selecting a brand | dealer and we're honored to serve you. Enjoy what you drive - Team Longo

September 11, 2021

Checking in at the time of my service appointment was quick, and the service was completed quickly and efficiently. Delivery of my finished vehicle was professional and pleasant. More

by ejp001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Sep 13, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and please hurry back - Team Longo

September 11, 2021

Longo and it's employees are a level above every other auto dealer in the U.S. They found me EXACTLY the truck I was looking for, despite the extreme pandemic fueled shortages. In particular, our salesper More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin (Chiho) Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Longo Toyota responded

Congratulations from all of us @ Longo Toyota and we're so delighted to read of the caring attention Kevin provided during your visit. Enjoy what you drive and keep spreading the word about Longo | Kevin, we can never have enough business. Team Longo

September 10, 2021

Service was completed with satisfactory the service agent was very efficient in handling and answering any of my questions was very pleased with my experience at Longo More

by markstuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Longo Toyota responded

Thanks Mark for the shout out on DealerRater and we're honored to serve you - Have a great weekend and hurry back - Team Longo

September 08, 2021

This dealership was great! They were helpful and didn’t complicate the car buying process. Jimmy Htun was extremely professional and helpful. He did not pressure or rush us into our decision and was clear More

by VEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Wang
Sep 09, 2021 -

Longo Toyota responded

Congratulations on your purchase from Longo Toyota and delighted to read of the caring attention provided by Jimmy. Enjoy what you drive and welcome to the Longo family

September 08, 2021

My experience today was ok. I was very disappointed to have to wait 30 minutes just to check in my car with 7:30am appointment. Only 2 service advisors checking in customers. The Toyota care was promised More

by razo_5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Sep 09, 2021 -

Longo Toyota responded

We appreciate your sharing your viewpoint and your review has been shared with our Service Mgmt team. Please allow us this time to extend our sincere apology for any delay you visit may have caused. Because of your feedback we will be a better ran company today than we were yesterday. Team Longo

Sep 09, 2021 -

razo_5 responded

I feel better scheduling for appointments & more than 2 service advisors for Toyota Care would help the problem of checking in customers. The line for cars with no appointments had many more service advisors. The line was faster than the Toyota Care.

September 07, 2021

Very nice and staff very friendly we felt very confortable Ruben was very helpful and most important very honest with everything we loved our new car! More

by Moralesnyelly30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota and delighted to read of the caring attention provided by Ruben. Enjoy what you drive - Team Longo

September 06, 2021

I came for oil change and also to fix hazard switch relay that is not working. I even bought switch for $70 from Longo before service. In addition check engine light was on and TSC light on. For this they More

by Locqduong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethan Su
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and would like to take this opportunity to apologize. Although service maintenance and repairs are unexpected, it's something every car owner goes through. The cost of the electrical diagnosis we charge is very competitive to any of the SOCAL Toyota dealerships. We appreciate the time you've taken to speak with Ethan about this matter and the additional services that were render (brake light bulb). If you have any further questions, please do not hesitate to contact Ethan at: D: (626) 603-0537 Email: Ethan.Su@LongoToyota.com

September 05, 2021

Well, the costumer service is been always perfect, ever since I bought my car keep up the good work guys!! I’m looking forward for my next service More

by listopipi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota (Alex | JJ) with your auto care needs. Please stay safe and hurry back

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