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Longo Toyota

El Monte, CA

4.8
5,053 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,053 reviews

October 17, 2021

Bill was excellent , courteous and very professional. Took good care of me. I would highly recommend him idle your buying a new car. More

by Raoul Guevara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Khatib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota - Congratulations and we're honored to serve you - Team Longo

October 15, 2021

I had a great experience quick and smooth transaction. Very friendly answered all the questions I had. More

by LOSTOS262
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, enjoy what you drive and we're honored to serve you

October 14, 2021

Very professional and helpful service team! They made sure to take care of all my vehicle's needs and the process was painlessly smooth! More

by Curtis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Oct 15, 2021 -

Longo Toyota responded

Thank you Curtis for the shout out on DealerRater and delighted the team @ Longo Toyota (Daniel) took wonderful care of your during your visit. Have a great weekend and hurry back - Team Longo

October 13, 2021

4 hour wait to do a 10 K maintenance check up is not acceptable. Someone called off in the cashier office is no excuse. This business should have a back up plan so it doesn’t impact customers in a negat More

by Patimas1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we would like to extend our sincere apology for the wait you endured during your service visit. Because your voice and experience is important to us, your Service Consultant, Alex Leyva would like to discuss this matter directly with you. Due to the anonymity of DealerRater, we have no way of researching this matter further and or contacting you ourselves. At your convenience, please feel free to contact Alex at: D (626) 567-0512 E: Alex.Leyva@LongoToyota.com We look forward to hearing back from you

October 13, 2021

Great service, great salesman and very much satisfied with Juan Maldonado assistance! Thank You Juan! More

by Alicia Calderon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Toyota. Juan and the team are honored to serve you. Have a wonderful day - Team Longo

October 11, 2021

Service advisor Eric Chung communicated everything very well. Great service definitely recommend servicing your car at Longo More

by juanherrerajr13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Longo Toyota responded

We appreciate your efforts in recognizing one of our team members, Eric. From all of us @ Longo Toyota, we're honored to serve you.

October 11, 2021

I received exceptional service at Longo ToyotaPatty I received exceptional service at Longo Toyota Patty Gutierrez was an excellent salesperson, I highly recommend her if you’re looking to purchase a More

by g.cervantes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Gutierrez
Oct 11, 2021 -

Longo Toyota responded

Congratulations on your new Toyota purchase @ Longo Toyota and we couldn't agree with you more about Patty, she's certainly one of the many reasons why Longo is Longo. Make it a great day and enjoy what you drive.

October 10, 2021

Overall. So far so good, good service and polite , take good care of customer. Only thing is wait in line so long even though made an appointment and being there before appointment time. More

by Praneet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Muneton
Oct 11, 2021 -

Longo Toyota responded

We appreciate your sharing your viewpoint on DealerRater both in celebration (Biagio, Alfredo) and learning more about our opportunities (time). Our Svc Mgmt team is working diligently to reduce wait times. Have a wonderful week and hurry back - Team Longo

October 10, 2021

Amazing! Does a great job to explain everything you need to know about buying car. More

by gp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota with such a kind posting on DealerRater. From all of us @ Longo, enjoy what you drive and welcome to the Longo Family

October 10, 2021

Ruben was easy to talk to and not pushy at all. Patient with questions and honest through the process. I would go back to him for sure. Thank you! More

by luiscastrejon10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Longo Toyota responded

What a great way to begin our week @ Longo Toyota - Thank you for entrusting the team (Ruben) to handle your car care needs. Enjoy what you drive and welcome to the Longo Family

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