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Longo Toyota

El Monte, CA

4.8
5,053 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,053 reviews

October 28, 2021

He was very helpful and made this buying process easy ! Was a great experience ! Will contact him again for any future purchases ! More

by Sandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Longo Toyota responded

Congratulations Sandra on your recent purchase from Longo Toyota - we're delighted to read of the caring attention provided by Jimmy and the team. Make it a great day and enjoy what you drive - Team Longo

October 28, 2021

Excellent service and the waiting was owesome. I didn’t have to wait a long time. More

by maxvirgen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you. Hurry back - Team Longo

October 28, 2021

Mandi was really helpful. I was informed fully and was also given updates. My car was ready when promised. More

by gskamimura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota - THANK YOU for the shout out and for entrusting the team to handle you auto care needs. Make it a great day and Happy Halloween - Team Longo

October 27, 2021

personnel no complaint,excellent.except the technician personnel no complaint,excellent. except the technician working on the air bag recall put some small scratch on the dashboard,too small to complain b More

by mt0805
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 26, 2021

Very nice to have my car service at this dealer. Friendly and helpful people. Thanks More

by huynguyen2730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

October 26, 2021

3 hours and 19 minutes is not an acceptable service time for a tire rotation and minor points inspection. More

by lssgenesis300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lesley Torres
Oct 29, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

October 25, 2021

Willing to accommodate appointment time for me, especially driving from far away and getting stuck in traffic More

by PL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash Sheikh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Longo Toyota responded

Thank you for sharing your feedback with Longo Toyota & DealerRater. We're honored to serve you and please enjoy what you drive - Team Longo

October 25, 2021

Very good professional service by Noli Evangelista fast take good care of recall and tire rotation thank you Longo More

by jcarolino
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Longo Toyota responded

Thank you for your kind words and posting on DealerRater & for coming in for your auto care needs. Have a wonderful rest of the week and hurry back - Team Longo

October 24, 2021

Great customer service. Very efficient. Service advisor always receives me with a great attitude and a warm smile (even under the mask.) More

by fgutierrez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Longo Toyota responded

Thank you for the shout & 5 STAR review about your Svc visit to Longo Toyota. Glad to read of the caring attention provided by Alex. Have a great week and hurry back - Team Longo

October 23, 2021

It was a good service. Joseph Perez was really kind and always give good service. More

by aritamirna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Oct 25, 2021 -

Longo Toyota responded

Thank you for the 5 STAR DealerRater review. We're delighted to serve you, call us if you need anything - Tam Longo

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