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Longo Toyota

El Monte, CA

4.8
5,053 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,053 reviews

November 02, 2021

Jimmy was so attentive and patient. This was my first car purchase and I appreciated his transparency and honesty about all the pros and cons of my purchase. 10/10 service! More

by nicoleroman27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Longo Toyota responded

Congratulations on your first time buying, how exciting this moment is for you. Glad to read of the caring attention provided by Jimmy Htun. We're here for you if you need anything make sure to call us - Team Longo

November 01, 2021

Jimmy has taken care of me and countless family members whenever we are interested in purchasing a car. Thank you for always helping me out and making sure I am always satisfied. More

by Francescalabaki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Longo Toyota responded

We're honored to serve you and your family and delighted to read of the on-going care Jimmy and the team @ Longo displayed during all your visit. Enjoy what you drive and THANK YOU again, for being the most important part of our business. Team Longo

November 01, 2021

First time service on longo toyota.poor services.poor communications.the person that assisted me he doesn't care for the customer. More

by Hermosillaxer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Benjamin Zhou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

November 01, 2021

Benjamin in the service department is very polite, well spoken and communicates well. His customer service was greatly appreciated. More

by Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Longo Toyota responded

Hi Martin - Thank you for sharing your viewpoint on DealerRater and please know how honored we are to be selected to take care of your vehicle needs. Hurry back - Team Longo

October 31, 2021

Ken Tang was fantastic to work with. Easy communication and straight-forward. He was responsive. I was out of the dealership within 2 hrs. Thank you Ken! More

by Beajlc4evr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Longo Toyota responded

Congratulations on your recent purchase from Longo Toyota and we're so delighted to read of the caring attention provided by Ken. Enjoy what you drive and welcome to the Longo Family.

October 30, 2021

Noli was wonderful. He took the time to explain everything to me and was very considerate. He kept me updated each step of the way. Fantastic service! More

by Christina H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Longo Toyota responded

Thank you for entrusting Longo with your auto care needs. Make it a great day and hurry back - Team Longo

October 30, 2021

Longo staff at service departments are helpful and courteous even though they have busy schedule. Appreciate for the assistance of the staff members. Keep it up! More

by Vonny J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Longo Toyota responded

We're honored to serve you and THANK YOU for being the most important part of our business - Team Longo

October 29, 2021

Always good service. Service Advisor was very friendly. Maintained contact with me throughout my wait. More

by nuyeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos
Oct 29, 2021 -

Longo Toyota responded

Thank you for taking time to share your visit to Longo Toyota on DealerRater. Glad to read of the caring attention provided by Kayla Santos. Have a wonderful rest of the week and hurry back - Team Longo

October 29, 2021

I buy all my cars here best experience ever Very attentive service never feel pressured More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Khatib
Oct 29, 2021 -

Longo Toyota responded

Welcome back Steve to Longo Toyota and we're honored that we continue to earn your business. Have a great weekend and enjoy what you drive - Team Longo

October 28, 2021

Very popular service site and the wait for service can take some time, that said, the service advisors are the best. Always courteous, knowledgeable, and answer any questions. Service advisors get an A+! More

by Landaluque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Longo Toyota responded

Happy Friday and THANK YOU for this amazing posting on DealerRater about your visit to Longo Toyota Svc Dept. We're so honored to serve you and we hope to see you back soon. Have a great weekend and please be safe - Team Longo

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