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Longo Toyota

El Monte, CA

4.8
5,052 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,052 reviews

November 11, 2021

Fred Williams is my go-to pre-owned salesman, and Noli Evangelista always takes excellent care of my vehicle's service needs. Repeat customer for life! More

by Cj Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Longo Toyota responded

We're so honored @ Longo Toyota to serve. Keep spreading the word about Longo & Fred Williams we can never have enough business. Enjoy what you drive -Team Longo

November 10, 2021

Brandan did a great job, no pressure or bait and switch. This is why we like Longo. More

by g.stag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandan
Nov 11, 2021 -

Longo Toyota responded

Thank you for the kind posting on DealerRater and for entrusting Longo Toyota with your auto care needs. Have a wonderful day from all of us at Longo Toyota.

November 09, 2021

Went above and beyond to help with the car I wanted! Great choice if someone need help looking for the car they want. Highly recommend getting help from him! More

by andress.carloss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we wanted to send your a "BIG" congratulations on your recent purchase and delighted to read of the caring attention provided by Cassey.

November 08, 2021

Everything was good until I wanted to use a coupon that Longo offered through their website. I had to wait 5 minutes to get the coupon approved, which is ridiculous More

by Flores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billing
Nov 10, 2021 -

Longo Toyota responded

Good Morning Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

November 07, 2021

Longo Toyota I am here for the first time to repair and do maintenance. It was also introduced by a friend. Ethan Su received me and the service was warm and friendly 👍! To fully understand the process More

by Andy Hao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Longo Toyota responded

We're honored to serve you Mr. Hao and delighted to read of the caring attention provided by Ethan. He's certainly one of the many reasons why Longo is Longo - Make it a great day and hurry back - Team Longo

November 05, 2021

They have very helpful staff who accommodated my requests and convenient amenities in the service department (I.e. Starbucks and subway). More

by HL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention the team @ Longo Toyota provided. Have a great week and hurry back

November 05, 2021

I had an appointment today and Longo expedited it for me so I made it to the appointment on time. Lounge was great, with starbucks and subway, and Wi-Fi. More

by Mi534
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your auto care needs.

November 03, 2021

Just want to clarify that the Service Technician who processed the Tune up paperwork done an excellent job. My complaint is against the dealership. My lease will mature around May of 2022. The car Serv More

by ivanosolares
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Perez-Baez
Nov 04, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about your recent visit to Longo Toyota service. We know you have many choices when selecting a servicing dealer and we’re honored you’ve chosen Longo. For your Toyota Lease, guests are informed of ToyotaCare which is a No cost maintenance plan that covers normal factory scheduled service for 2 years or 25,000 miles, which ever comes first. This is a Manufacturer incentive and Longo holds to the maintenance plan. Please know we are here for you, make sure to give us a call if you have questions. Make it a great day – Team Longo

November 03, 2021

If you need reliable transportation, do not buy the Mirai. It is always difficult and often impossible to get fuel. If you find a station with fuel which is rare, you often wait for at 10 cars and by More

by jromano7911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Longo Toyota responded

We’re sorry to read about this matter you’ve posted on DealerRater, we take this matter serious. Because of the anonymity of DealerRater, we don’t have any way to contact you. Please feel free to contact Mario Tovar, Preowned Sales Director, at your convenience. D: 626.423.6008 E: mario.tovar@longotoyota.com We look forward to hearing back from you

November 02, 2021

Jimmy was so attentive and patient. This was my first car purchase and I appreciated his transparency and honesty about all the pros and cons of my purchase. 10/10 service! More

by nicoleroman27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Htun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Longo Toyota responded

Congratulations on your first time buying, how exciting this moment is for you. Glad to read of the caring attention provided by Jimmy Htun. We're here for you if you need anything make sure to call us - Team Longo

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