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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,052 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,052 reviews

December 22, 2024

Each time we bring our 2015 Prius for service, we are very grateful for the attention given to us by Mandi Davis. She is excellent at explaining everything. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We are so glad to hear that Mandi Davis continues to provide you with excellent service and clear explanations each time you bring your Prius in for maintenance. Mandi is truly dedicated to ensuring every customer feels informed and well taken care of, and we're thrilled that she’s been able to make such a positive impact on your experience. Happy Holidays - Team Longo

December 22, 2024

Fred Williams is an amazing person who cares for his customers like family. He’s patient and well informed of the products he is selling. Fred is professional and honest and willing to answer all ques More

by jon.b69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Longo Toyota responded

Thank you so much for sharing your wonderful experience with Fred Williams! We are thrilled to hear that he made your car buying process straightforward, stress-free, and enjoyable. Fred truly cares about his customers and is committed to providing honest, knowledgeable service, so it’s fantastic to know that his efforts made such a positive impact. Team Longo

December 21, 2024

Abel made my car shopping experience amazing. I brought him a difficult task and he made it seem like it was no problem and was able to get me the numbers I wanted and left with a vehicle better More

by Kimberly N
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel Duran
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Dec 23, 2024 -

Longo Toyota responded

Thank you so much for sharing your fantastic experience! We're so glad Abel was able to make your car shopping journey a seamless and enjoyable one. It’s wonderful to hear that he not only met but exceeded your expectations, helping you find a vehicle that was even better than you imagined. We truly appreciate your kind words and are thrilled that Abel made your 2024 end on such a high note! We look forward to assisting you again in the future. Team Longo

December 21, 2024

Great service Jorge! I will recommend to my friends when they need a car in the future. More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Longo Toyota responded

Thank you so much for your kind words! We're thrilled to hear that Jorge provided you with great service. It means a lot to us that you’re recommending us to your friends, and we’re grateful for your trust in our team. Happy Holidays - Team Longo

December 20, 2024

Fred was professional, easygoing, helpful, and a straight shooter. Enjoyed working with him on the purchase of my vehicle from Longo. More

by JW
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Williams
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Dec 20, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater. We truly appreciate your kind words about Fred. It's wonderful to hear that you found him professional, easygoing, helpful, and a straight shooter during your vehicle purchase. We're thrilled that you enjoyed working with him! Team Longo

December 19, 2024

Excellent service! Our service rep, Bruce H. Is the BEST! Prompt, courteous, trustworthy! Keeps us regularly posted on the status of our car! We drive from the San Fern More

by Hybrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Longo Toyota responded

We greatly appreciate you taking the time to share your experience! It’s wonderful to hear that Bruce H. and the entire team have consistently provided you with outstanding service. Your loyalty over the years means a lot to us, and we’re pleased to know that you enjoy the comfort and convenience of our waiting area, along with all the additional services we offer. Happy Holidays - Team Longo Toyota

December 18, 2024

We were so happy with the kindness Lizette Showed us and she was such a professional. Lizette walked us through every step of way. I will sing her praises to everyone I know. What an amazing employee.❤️ More

by maryalice4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizette Vega
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Dec 18, 2024 -

Longo Toyota responded

Thank you so much for sharing your wonderful experience with Lizette! We’re so happy to hear that she made such a positive impact on your visit. Lizette truly goes above and beyond to ensure that every customer feels valued and supported, and we’re delighted that she was able to walk you through every step of the process with professionalism and kindness. Enjoy what you drive and Happy Holidays from Longo Toyota

December 18, 2024

I love this dealership. I’ve been going to this dealership for many many many years and everybody’s respectful. You get good quality work Fast service More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
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Dec 18, 2024 -

Longo Toyota responded

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you’ve had such a positive experience with us over the years. We truly appreciate your loyalty and kind words about our team, the quality of our work, and our fast service. It’s always our goal to provide the best experience for our customers, and we’re so glad to hear we’ve succeeded in doing that for you. Team Longo

December 18, 2024

Micheal was very courteous and professional. I would recommend him. Made my new car buying experience a great one. Explain every detail on how my hybrid vehicle works. More

by Novalao21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik Abbas
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Dec 19, 2024 -

Longo Toyota responded

We truly appreciate your kind words regarding your recent experience with Michael. It's wonderful to hear that he was able to provide a professional and courteous service, and we’re glad he made your new car purchase enjoyable. We’re also pleased that he took the time to explain all the details of your hybrid vehicle, ensuring you felt comfortable and confident with its features. Your recommendation means a lot to us! Team Longo

December 17, 2024

Love Longo. My last two cars bought at Longo. Almost always professional although my last visit someone stole some money out of my car. :/ More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Longo Toyota responded

Thank you for your feedback. We take comments like this very seriously, as we are committed to maintaining the highest standards of professionalism and integrity at Longo Toyota. Rest assured, we will not tolerate any theft, and we are deeply concerned by your experience. We would like to address this matter directly to ensure it is fully resolved. At your convenience, please feel free to contact Jesus Chacara, our Service Manager, at (626) 567-0508 or via email at jesus.chacara@longotoyota.com. We are eager to investigate this incident and take the appropriate actions.

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