Back

Longo Toyota

El Monte, CA

4.8
5,052 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
Contact Dealership

3534 Peck Rd

El Monte, CA

91731

Directions

By Type

Showing 5,052 reviews

December 31, 2024

No pressure deal. William Phan was helpful. Daniel Kim was patience. Winser Carrasco was great. All made the deal went smooth. Only snag was it took almost 2 hou More

by Long-hoang
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Winser Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quang Diep
Jan 01, 2025 -

Longo Toyota responded

Thank you for sharing your experience with us on DealerRater! We're so glad to hear that William, Daniel, and Winser were able to make your deal smooth and pressure-free. We take pride in ensuring our customers have a positive and understanding experience, and it’s great to know they were able to assist you throughout the process. We also appreciate your feedback regarding the wait time after signing the documents. We understand how important your time is, and we’ll certainly work to improve this aspect of our process moving forward. Team Longo

December 31, 2024

Very professional and courteous with customers. No typical car salesman attitude and very understanding with financial situations. More

by Ellingwood.P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Longo Toyota responded

Thank you so much for taking the time to leave such a wonderful review on DealerRater! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Enjoy what you drive and Happy Holidays - Team Longo Toyota

December 31, 2024

Easily the best experience I've ever had with a car dealership. They were honest, efficient, and provided great service. Frances was wonderful! More

by Daniel S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We truly appreciate your kind words and are grateful for the opportunity to have served you. It’s wonderful to hear that your experience was so positive, and we’re glad that Frances was able to assist you. We look forward to serving you again in the future! Happy New Year - Team Longo

December 30, 2024

On our last service visit on December 26th for our 2011 Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the a More

by alohakamimura
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Longo Toyota responded

We know this matter important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Rob McGuire tried reaching you today Dec 31, 2024 but was unsuccessful. He did leave his contact information on your voice mail. Please note our Service Dept will be closed on Jan 1, 2025 for New Years Day. We look forward to hearing back from you.

December 29, 2024

Dealership was nice, pretty big with a separate section for used car. They have a Starbucks. They have no haggle pricing which can be a pro or con depending on what you’re looking for. Finance office and t More

by katienicholson24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

We’re happy to know that Fred Williams took wonderful care of you during your visit to Longo Toyota! Thank you for sharing your experience and highlighting our spacious dealership, separate used car section, and amenities like Starbucks. We're glad to hear the no-haggle pricing, as well as the helpfulness and efficiency of our finance office and cashier, made a positive impression. If you need anything further, don't hesitate to reach out. We appreciate your business and hope to see you again soon! Happy New Year

December 29, 2024

Excellent dealership. Buying car with longo , and their service center is amazing. All my cars are from longo. More

by Cre8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you for your continued trust in Longo Toyota! We're so glad to hear you've had excellent experiences with both our dealership and service center. It's wonderful to know that all your cars have come from us. We truly appreciate your loyalty and are here to assist with anything you need. Looking forward to serving you again soon! Happy New Year

December 28, 2024

Very friendly and informative. Isaac was very efficient and helpful for us as we chose our car. More

by Ian.h.chick
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Isaac was able to assist you efficiently and make your car-buying process a positive one. We truly appreciate your feedback and are grateful for your trust in our company. If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy your new car! Happy New Year - Team Longo

December 28, 2024

I had a great experience, I definitely recommend Mr. Ruben. He made the process smooth. More

by angiezactenco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you for sharing your great experience! We're so glad to hear that Ruben was able to make the process smooth for you. Your recommendation means a lot to us, and we truly appreciate your feedback. If you need any further assistance, feel free to reach out. Enjoy your new vehicle! Happy New Year - Team Longo Toyota

December 28, 2024

Great sevice, honest feedback and recommendations you can track with a dealer record and competitive pricing, get the price and take the time to compare if there is any doubt and you’ll see. More

by abesaint876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We appreciate you recognizing our honest recommendations, competitive pricing, and transparency. We always aim to provide our customers with the best service, and we're glad it made a positive impact. If you have any questions or need further assistance, feel free to reach out. We're here to help! Happy New Year and please hurry back - Team Longo

December 27, 2024

Excellent vehicle selection. Excellent sales support. Unfortunately they are still using a redundant, sluggish and archaic checkout process. I've bought three cars in the past ye More

by Edward Jack
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Luis Del Solar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. We truly appreciate your feedback regarding our excellent vehicle selection and sales support. We're sorry to hear about your frustration with our checkout process. We understand that the process can feel redundant, sluggish, and archaic, especially when compared to the quicker experiences you've had with Tesla and CarMax. Your experience helps us identify areas where we can improve, and we’re actively working to streamline and modernize our checkout procedure. Thank you for your patience, and we hope to provide a more efficient experience in the future. Team Longo

...
17
...