Longo Toyota

We bought a used Nissan Titan (2017) at Longo Toyota, on June 2019. Our Sales associate was Jimmy Htun he was great!!!. When we decided to purchase the vehicle, we were taken to the finance manager Jules Le June 2019. Our Sales associate was Jimmy Htun he was great!!!. When we decided to purchase the vehicle, we were taken to the finance manager Jules Lee (JJ). He proceeded to close out the deal and offered 5 years extended warranty. When he presented the sale of the warranty, he claimed it would be from the date of purchase (June 2019). Fast forward 3 years and when we took the truck in for service, we are told that our warranty is now expired. The warranty was pushed back to 2017 to the previous owner purchased. That is FRAUD!!!! How are we supposed to pay for years that we did not own the vehicle? Spoke to Jimmy and Jules and was asked to fill out a form that would refund the warranty. I was told to wait 6 weeks. It’s been 8 weeks, and NO REFUND! Called Francis Martinez and she stated that nothing has been done to speak to Jules. I received a call from Jules and his customer service was horrible. He refused to let me speak. He kept speaking over me in a belittle attitude, almost to the point of yelling. It was not until I told him that I would hang up if he did not listen to my concerns, that he finally let me speak. Just so he could say that he did his job and that was that. This is a true nightmare!!! Super nice when they need to steal from you and so disrespectful when they need to help you. Needless to say, they lost a good customer, and I will never buy from them again. I’m sure, I’m not the only one they have done this too. Class Action Lawsuit for Sure!!! More

First class experience working with Isaac Banos on our vehicle purchase. Admired his professionalism and customer experience. Hope to work with him again on our next purchase. vehicle purchase. Admired his professionalism and customer experience. Hope to work with him again on our next purchase. More

I went in for a oil change and came out “needing” a new battery because it was “dead” but it was completely false my battery was not dead and it did not need to be change, they completely tried to scam me battery because it was “dead” but it was completely false my battery was not dead and it did not need to be change, they completely tried to scam me almost $300 to change a perfectly working battery they need new people and new mechanics. More

Very satisfied with their service. Recommend to everyone. Took my trade in and wa a happy with their offer. Recommend to everyone. Took my trade in and wa a happy with their offer. More

I was nervous to purchase my first car from a dealer but the whole experience was very relaxed and I didn't feel pressured at all. Ruben was professional and explained all paperwork and extra optional packa the whole experience was very relaxed and I didn't feel pressured at all. Ruben was professional and explained all paperwork and extra optional packages More

Honest, quick, and fair. . I'm so impressed with patty our contact at longo toyota . I'm so impressed with patty our contact at longo toyota More

Ashley Mixco was very helpful and made our buy very easy and very professional her costumer service was great and very professional her costumer service was great More

Work done early but they did not rotate the tires as promised. I’m not happy promised. I’m not happy More

Great customer service. Longo Toyota meets or exceeds my automotive service needs. Most trustworthy dealership in the regios Longo Toyota meets or exceeds my automotive service needs. Most trustworthy dealership in the regios More

Fast, easy and professional service every single time I take my car there. Always on time. take my car there. Always on time. More