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Longo Toyota

El Monte, CA

4.8
5,052 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,052 reviews

July 13, 2022

Bill is down to earth and very knowledgeable, it felt like a family friend was walking me through every step of the process. He is honest and trust worthy. Very good at listening and answering any questi More

by Eydster007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Khatib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Longo Toyota responded

It was such an honor to serve you and delighted to read that you will be returning and referring your friends & family to Longo Toyota | Bill Khatib - Make it a great day and enjoy what you drive

July 13, 2022

My car engine have noice when stop, Longo Technician didn’t find the problem but still charged $175. It should be credit back. More

by minhphung_2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Longo Toyota responded

Thank you for talking with our Service Manager, Rob McGuire and please know if you have any other questions, please do not hesitate to contact Rob, he's always here to listen. Team Longo

Jul 21, 2022 -

minhphung_2000 responded

Hi Rob; today I change the New drive belt tensioner; my car engine noise go off. (Belt tensioner I purchased from Longo Toyota part department $180.00) and the shop charge $80.00 for installation. As you say will credit back $175.00 for me. Best Regards, Minh

July 13, 2022

If you’re a Toyota guy, this is the place you are looking for. Best Inventory in the area. Best customer service and affordable prices. More

by josema1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Longo Toyota responded

Thank you for being the most important part of our business - From everyone @ Longo Toyota - THANK YOU!

July 12, 2022

Fast drop off, easy process and great service. Reasonably priced would recommend to anyone looking for value. More

by MRo2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Longo Toyota responded

Thanks for the shout out on DealerRater and we're honored to serve you - Team Longo

July 11, 2022

Cassey was so nice and helpful. He has great integrity and worked for us to get the deal done with my daughter to her satisfaction. From the beginning when I contacted him he was th More

by charlescamp72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassey Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Longo Toyota responded

What an exciting time this must be for your daughter and quite honestly for all of us @ Longo Toyota. We know you have many choices when selecting a brand | dealer and we're so honored to have been selected to handle you and your families auto care needs. Tell your daughter hello from Longo and welcome to the Longo Family

July 11, 2022

Dropped off my car to switch the battery Saturday after hours and guess what??? I expecting my car ready to go home Monday afternoon and is so ridiculous !!! They don’t know where’s my car/keys and only be More

by Darinel Salazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Management
Jul 12, 2022 -

Longo Toyota responded

We know that regular maintenance is important to keep our cars running safely and efficiently, but we also know our guest’s time, is just as valuable and would like to extend our sincere apologize, for your recent service visit. Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices and our overall guest’s experiences. Thank you for sharing your viewpoint on DealerRater and helping us be a better ran company today, than we were yesterday. If you do have any questions, pertaining to the status of your vehicle do not hesitate to contact your service consultant Daniel or any of our Svc Mgmt team, we're on your side and here to listen - Team Longo

July 11, 2022

The customer service and the deals here were great. Our car salesman, Juan, was an extremely honest and kind individual and we are so grateful to have been helped by him. More

by amarroyo002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Longo Toyota responded

Thank you for your kind posting on DealerRater and we're honored to have earned your business - Enjoy what you drive - Team Longo

July 11, 2022

Excellent Customer Service. The buying process all paperwork was very fast i was in and out of the dealer in about 2 hours. More

by Gerardo P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Nono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Longo Toyota responded

CONGRATULATIONS Gerardo on the purchase of your new Toyota from Longo Toyota - Enjoy what you drive and welcome to the Longo Family

July 10, 2022

Service is always so efficient. Thank you! Noli our service person always keeps us well informed and our experience in Longo Toyota service great. A. Takenaka More

by sspeak.all
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Longo Toyota responded

Boy did this posting on DealerRater ever bring a smile to our faces @ Longo Toyota - Thank you for entrusting us with your auto care needs. Make it a great day and hurry back

July 10, 2022

Very nice dealer, clean, and helpful staff, Robert was very nice and courteous. The whole experience was great. More

by hsuchite88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hofmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota Sls Dept - CONGRATULATIONS

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