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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,052 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,052 reviews

January 14, 2025

Excellent customer service Listen to your concerns Easy to get appt for service Drop off while your car is getting service More

by Dong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva -5star
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Jan 14, 2025 -

Longo Toyota responded

Thank you for your positive review on DealerRater! We're glad to hear that you had a great experience with our customer service, and that we were able to address your concerns and make scheduling easy. We appreciate your feedback and look forward to serving you again in the future! Team Longo

January 13, 2025

Efficient and transparent service team. Their work has been keeping our vehicles in top condition. Agustin Jauregui even went out of his way to make sure we got all the maintenance that we More

by jakec12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Longo Toyota responded

Thank you for your wonderful feedback! We're glad to hear that our team has been able to keep your vehicles in top condition. It's great to know that Agustin Jauregui went above and beyond to ensure all your maintenance needs were met. Longo Toyota

January 13, 2025

Good. Straightforward and no creepy tactics like other dealers do. Better than I thought. Will buy there again. More

by GI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Longo Toyota responded

Thank you for your kind review! We're glad to hear that you had a positive experience with us. We strive to keep things straightforward and honest, and it's great to know that approach worked well for you. We look forward to helping you again in the future! Team Longo Toyota

January 12, 2025

It was a pleasure to work with Michael Kim on the purchase of our Camry. He is knowledgeable about their products, attentive to his customers concerns and very professional and courteous when doing s More

by jrd12074
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater! We're thrilled to hear that you had a positive experience working with Michael Kim during your Camry purchase. It's wonderful to know that his knowledge, attentiveness, and professionalism made your visit enjoyable. We're also happy to hear that you’ve had such great experiences with Longo Toyota overall. We truly appreciate your loyalty and look forward to assisting you again when it's time for your next car purchase! Thank you for making the drive to see us – we’ll be here whenever you’re ready! Team Longo

January 10, 2025

Excellent service. No dealer markups which is rare to find now. Shawn helped us and he was very honest and easy to work with. Would recommend longo to others. More

by Jay
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Longo Toyota responded

Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experience with Shawn. We strive to offer honest, transparent service, and it’s great to know that you found no dealer markups and enjoyed working with our team. Your recommendation means a lot to us, and we look forward to serving you and others again in the future! Team Longo

January 07, 2025

Service writer kept me updated on my service and anything else the mechanics recommended -Brian was polite and professional. I will keep coming to Longo for service and my next vehicle purchase . More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brian Bernal
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Jan 08, 2025 -

Longo Toyota responded

Thank you for your kind words and for taking the time to share your experience on DealerRater. We truly appreciate your feedback! We're delighted to hear that our service writer kept you informed throughout your visit and that Brian was able to assist you in such a professional and polite manner. Team Longo

January 06, 2025

excellent customer service, had to leave my car since i had to be at work at 8:30. Noli took care of everything More

by taty353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Longo Toyota responded

Thank you so much for trusting our service team with your vehicle and for taking the time to share such a positive review on DealerRater! We truly appreciate your kind words about the excellent customer service you received. We're so glad to hear that Noli was able to take care of everything while you were at work. We strive to make the service experience as smooth and convenient as possible, and it’s wonderful to know that we met your expectations. Team Longo Toyota

January 05, 2025

Jimmy was super helpful and so attentive. His transparency and willingness to help made me even more confident of getting a great deal. More

by stcz1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Longo Toyota responded

Thank you for taking the time to share your experience! We're so glad to hear that Jimmy was able to provide you with exceptional service. His transparency and dedication to helping our customers are truly what set him apart. We're thrilled that his attentiveness gave you confidence in getting a great deal. We appreciate your trust in us and look forward to continuing to support you in the future! Longo Toyota

January 04, 2025

Fred Williams is a respectful and amazing person. Before I bought my car I was going to buy somewhere else but I change my mind because he made me feel like I was family. He’s the definition of a gre More

by Patricksousa80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Itzia Miranda
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Jan 06, 2025 -

Longo Toyota responded

Thank you so much for your thoughtful and generous review! We're thrilled to hear about your positive experience with Fred Williams. He truly is an incredible person, and it's heartwarming to know that he made you and your lady feel like part of the family. At our dealership, we strive to create an environment where our guests feel comfortable and valued, and Fred exemplifies that every day. We're grateful for your trust in us and excited to have built such a strong relationship. We look forward to supporting you in the future and beyond the purchase of your vehicle! Team Longo

January 01, 2025

Usually great service . Dec 30 service with appointment took over 5 hours almost 6 for completion of minor service oil change/tire rotation. The communication was poor . More

by Anonymous25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Longo Toyota responded

Thank you for sharing your feedback, and we sincerely apologize for the extended wait and poor communication you experienced during your recent visit. We take guest feedback seriously at Longo Toyota, and we understand how frustrating delays and lack of updates can be. Our Service Manager, Jesus Chacara, would appreciate the opportunity to speak with you directly to address your concerns. He can be reached at 626-567-0508 or via email at jesus.chacara@longotoyota.com.

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