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Longo Toyota

El Monte, CA

4.8
5,051 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,051 reviews

July 31, 2022

Great customer service. Daniel Perez my service advisor was very knowledgeable . Communicated with me while my car was being serviced . Very friendly and great smile . Long More

by Veharo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Aug 01, 2022 -

Longo Toyota responded

We're happy that you enjoyed your visit to Longo Toyota Svc Dept - Have a wonderful rest of the week and hurry back - Team Longo

July 31, 2022

Good services! I'm doing my major service for 30K, Toyota gave me a good deal and rent a car for me too. Excellent! More

by tjie.cecilia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
Aug 01, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

July 31, 2022

Unprofessional I been there before never experience what I went through so disappointed good thing my lease is almost over More

by rosie2874
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob McGuire
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DANIEL LOPEZ, Joseph Perez-Baez
Aug 02, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

July 31, 2022

Mr. Biagio Galioto provided us with excellent service and will continue to use Longo thanks to people like Mr. Biagio Galioto. More

by Preciado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater and delighted to read of the caring attention provided by the team @ Longo Toyota - Make it a great day

July 30, 2022

The experience was great. The service advisor communicated efficiently and timely. I will definitely bring my truck back More

by Anelmarygomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota Svc Dept with you auto care needs. Make it a great day and hurry back!

July 28, 2022

Great dealership, I didn't encounter pushy sales people and the entire transaction couldn't have been any smoother. Jimmy Phan was great. Thanks! More

by mastergbiotch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Longo Toyota responded

We're honored to serve you and have a wonderful weekend - Team Longo

July 28, 2022

First time at Longo Toyota & I have no complaints! Very friendly & it was a easy process. More

by Vanessaf_montes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Longo Toyota responded

Welcome to the Longo Family!

July 28, 2022

Excellent service the number one Toyota dealer in Southern California. Highly recommended to all my friends and families. Go straight to Longo when buying a car. Don’t waist time stopping to other c More

by sylviajohnson00
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Reano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for being so kind and boy are we ever honored to serve you @ Longo.

July 27, 2022

Always clean and friendly. They bend over backwards to serve you, not many dealerships do that. More

by terray909
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr.Lee
Jul 27, 2022 -

Longo Toyota responded

Thank you for letting us know about your service visit and honored you've chosen Longo Toyota | Bruce to handle your auto care needs. We never want you going anywhere else but Longo

Jul 27, 2022 -

terray909 responded

With the best service given to me constantly why would I wanna go anywhere else.

Jul 27, 2022 -

terray909 responded

With the best service given to me constantly why would I want to go anywhere else.

Jul 29, 2022 -

Longo Toyota responded

Thank you again, for being the most important part of our business - Have a great weekend - Team Longo

July 24, 2022

Took 3 hours for an oil change. If i knew it would be this long, i wouldnt have continued. Shouldve just get an oil change at the jiffy lube places. More

by mason_ngo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
Jul 25, 2022 -

Longo Toyota responded

We would like to extend our apologize for any delays and please know your feedback has been shared with our Svc Mgmt team.

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