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Longo Toyota

El Monte, CA

4.8
5,049 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,049 reviews

September 13, 2022

Longo has the best service I’ve been coming here for years and I wouldn’t go anywhere else More

by Jasmine.Z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Gutierrez
Sep 13, 2022 -

Longo Toyota responded

We're honored to serve you Ms. Jasmine and thank you for the kind posting on DealerRater - Team Longo

September 12, 2022

He provided great service and we are very happy with our new vehicle! Thank you More

by THE_G3RM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Ruben with your auto care needs.

September 10, 2022

Always a please going to Longo to get my car serviced with Noli ! Thank you for always going above and beyond More

by aramirez0216
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater - Team Longo

September 10, 2022

I took my Camry in for its regular oil change/maintenence with Noli Evangelista and his team. They always take great care of my car and that's why I always ask for Noli when I take my car in for service. I'v More

by Cj Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Longo Toyota responded

We cannot thank you enough CJ Williams for being the most important part of our business, we're honored to serve you - Team Longo

September 09, 2022

Rubén Cardenas was very friendly, knowledgeable and helpful. He answered all of our questions and did everything he could to accommodate our needs. He was able to find us the car that we wanted and did More

by Diana Ramirez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Longo Toyota responded

We're honored to serve you Ms. Ramirez and happy knowing Ruben took wonderful care of you and your car care needs. Let all your family and friends know about Longo | Ruben, we can never have enough business - Enjoy what you drive - Team Longo

September 08, 2022

Albert is the best. Super nice, personable, and knowledgeable. Updated me in a timely manner. More

by martinez.kaz29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Longo Toyota responded

Delighted to read of the caring attention provided by Albert and the Svc team @ Longo Toyota. Make it a great day and hurry back

September 08, 2022

I was treated very nicely by Ashley Mixco and Hovik Bagdasarian. Surprised by car selection. Everyone was extremely courteous. Had a great experience at Longo. More

by Rfburgess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Mixco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hovik Bagdasian, Finance Department
Sep 08, 2022 -

Longo Toyota responded

Thank you for the kind posting on DealerRater about a few of our team members (Ashley | Hovig). We're honored to serve you - Team Longo

September 06, 2022

I have been a happy customer for many years. I purchased my truck at this location and have taken it for service for 20 years. I never had a problem until today. The service tech told me I nee More

by cassandralew10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mandi Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

We know this matter is important to you which makes it even more important to us. Due to the of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

Sep 07, 2022 -

cassandralew10 responded

Thank you for your response, but it is too late. I have taken my truck to another location and had my radiator replaced same day. Your service tech did tell me my truck was "too old", so it would take a couple of weeks to get the replacement part. I have a Tacoma 2002 truck. That left a bad taste, I got the impression he was pushing for me to get a new vehicle and was not too concerned about getting my vehicle fixed, which is still in great working condition. Please note Mandi was not my main service tech, she was great the previous times she has helped me. On this occasion I was serviced by someone else since Mandi was out.

September 06, 2022

Este es mi segundo automobil que compro aqui me gusta el servicio que me dan More

by l_b_garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

Gracias por la amable publicación y bienvenido de nuevo a Longo Toyota.

September 06, 2022

It was clean, organized, people were mostly friendly and somewhat attentive. I didn't feel like it was exceptional More

by ltgarcia7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota responded

We appreciate you sharing your viewpoint on DealerRater and please know if you do have any questions, please feel free to reach out to Ruben, he's always here to listen - Team Longo

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