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Longo Toyota

El Monte, CA

4.8
4,834 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,834 reviews

September 01, 2024

It’s was very clean employees were very helpful and answered all my questions and very attentive More

by Klugman1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We're pleased to hear that you found our facility clean and our employees helpful and attentive. It's important to us that all your questions are answered and that you have a great experience with us. Enjoy what you drive - Team Longo

August 31, 2024

great service and attention, the service advisor was able to find and apply a discount coupon for me so I received good service. More

by mudflat09.plods
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Andrew Chu
Sep 03, 2024 -

Longo Toyota responded

Thank you for taking the time to share your experience. We’re thrilled to hear that you received great service and attention from our team. We’re especially pleased that our service advisor was able to find and apply a discount coupon for you, ensuring you received the best value possible. Thank you for choosing us, and we look forward to serving you again in the future. Longo Toyota

August 31, 2024

Nit gonna pay for rental car insurance, your recall your bill , you pay for it More

by dsanford12
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
Don't know
Sep 04, 2024 -

Longo Toyota responded

We would like to clarify that Toyota will cover the cost of a rental vehicle if your vehicle is under warranty or involved in a recall. However, please note that any additional insurance for the rental car will be the responsibility of the customer. We apologize for any inconvenience this may cause

August 31, 2024

Dealership is great! Sorry but Advisor was very disappointed , I asked him how is your day going and he didn’t answer More

by yeky97
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Anthony Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Longo Toyota responded

Thank you for your feedback regarding your recent service experience. We apologize for the disappointment you encountered with our service advisor. Providing exceptional service is a top priority for us, and it's clear we missed the mark. Please be assured that your feedback is being taken seriously and because we're a dealership who cares, our Service Manager, Matthew Menendez would like to talk with you and at your convenience. He can be reached @ D: 626.652.3614 or E: matthew.menendez@longotoyota.com

August 30, 2024

Fast service. Made it out earlier than estimated. They also "rinsed" my very dusty car for me, which I appreciate. Was going to save it for the rain LOL More

by Helenl
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Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Longo Toyota responded

Thank you for choosing our service! We’re glad to hear that you were satisfied with the quick turnaround and the extra care we took with your car. Have a safe upcoming holiday and hurry back - Team Longo

August 30, 2024

Michael was very informative and did his best to get us a deal on our new Camry. Michael and Longo did a great job. More

by m.tarango26
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Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Longo Toyota responded

We’re pleased to hear that Michael was informative and worked hard to get you a great deal on your new Camry. We’ll be sure to pass along your compliments to both Michael and Longo. We look forward to assisting you again in the future! Longo Toyota

August 30, 2024

Excellent buying experience with David Liu at Longo Toyota. Very satisfied with my purchase of new 2025 Camry. More

by lkrs4life
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Liu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Longo Toyota responded

Thank you so much for coming in and choosing to purchase your new 2025 Camry from Longo Toyota! We’re thrilled to hear that you had an excellent buying experience with David Liu. Your satisfaction is our top priority, and we’re delighted that David could assist you in finding the perfect vehicle.

August 30, 2024

Andrew is professional and very informative. I would ask Andrew for help in the future. More

by kt93715
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
andrew chu
Aug 30, 2024 -

Longo Toyota responded

Thank you for visiting us! We’re glad you had a positive experience with Andrew - Hurry back - Longo Toyota

August 30, 2024

Max in part department is very helpful and courteous in ordering the part and keeping me inform promptly when it arrived. Thanks you very much. Max More

by Viras
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Longo Toyota responded

Thank you for visiting our service center. We’re pleased to hear that Max from our service department provided you with such helpful and courteous service. His efforts to keep you promptly informed about your part's arrival are greatly appreciated. Hurry back - Team Longo Toyota

August 29, 2024

Service is good except the wait time is too long. For minor service i waited almost 4 hours, i was expecting 2 hours at the most. More

by Rico
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Longo Toyota responded

Thank you for your feedback, and I apologize for the extended wait time you experienced during your recent visit. We understand that many people are getting their vehicles ready for road trips before the last holiday of the summer, and we’re working hard to accommodate everyone as efficiently as possible. Team Longo

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