Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
4,944 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
Contact Dealership
View Awards

3534 Peck Rd

El Monte, CA

91731

Directions

By Type

Showing 4,944 reviews

November 12, 2024

Fred is a friendly, genuine employee who has the customer’s best interests in mind. Highly recommend Fred if you are interested in purchasing a used vehicle from Longo Toyota! More

by jtake12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2024 -

Longo Toyota responded

Thank you for your wonderful feedback! We're so glad to hear that Fred provided you with such a positive experience. He truly cares about helping customers find the best options to fit their needs, and we're lucky to have him on our team. Enjoy what you drive - Team Longo

November 11, 2024

Great customer service! Victor was great to work with. He was very thorough, knowledgeable and so very helpful with my purchase. He answered all my questions and calls and m More

by louismonica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to share your experience on DealerRater! We're thrilled to hear that Victor was able to provide you with such great service and make your purchase process easy and stress-free. We truly appreciate your recommendation, and we’d be honored to assist you again whenever you’re ready for your next vehicle. Thanks again for choosing Longo Toyota, and we look forward to seeing you again in the future!

November 09, 2024

Isaac was wonderful, very professional, courteous, knowledgeable and understood my ask and what I was looking for and was able to make a great deal happen! More

by TH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share your experience with Isaac on DealerRater! We're thrilled to hear that he provided you with such a professional, courteous, and knowledgeable service. It's wonderful to know that he was able to understand your needs and work with you to make a great deal happen. Team Longo

November 08, 2024

I've been coming here every 5000 miles for an oil change never disappoint it till now, just did 25000 miles oil change one of the staff requested to clean the engine for $44.00 dollars so I said okay but wh More

by doctorno168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
Report | Print
Nov 08, 2024 -

Longo Toyota responded

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your recent service. We understand your frustration, especially given the high level of service you've come to expect from us. Our Service Manager, Matthew Menendez, tried reaching you earlier today (November 8, 2024) but was unable to connect. We would still like to address this issue promptly and ensure your concerns are fully resolved. Matthew did leave is contact information on your voice mail and we look forward to hearing back from you. Team Longo

November 07, 2024

Easy and quick experience . I started the process online, then went in to close the deal. Once I was there it took all of 30 minutes. Waited longer for the vehicle to be washed More

by Freddie Martinez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Longo Toyota responded

Thank you so much for your kind DealerRater review! We're thrilled to hear that your experience was easy and quick. We aim to make the process as smooth as possible, and we're glad we could meet your expectations. We appreciate your patience while the vehicle was being washed, and hope you enjoy your new ride! Thanks again for choosing us! Team Longo

November 07, 2024

Excellent customer service. The customer service advisor is ver helpful in explaining the thing to be done. More

by Louie Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Ng
Report | Print
Nov 07, 2024 -

Longo Toyota responded

We appreciate you sharing your positive experience. It's great to hear that the customer service advisor was helpful in explaining everything clearly. Providing great service is a priority, and we're happy to know that it made a difference for you! Hurry back - Team Longo

November 06, 2024

Longo Toyota was super helpful in finding the car I was looking for. This is my third vehicle from longo always satisfied with their service and level of expertise . More

by emac091
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Halawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Tovar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Longo Toyota responded

We appreciate you taking the time to share your experience. It's great to hear that Longo Toyota was able to assist you in finding the right vehicle, and we’re glad to know you’ve been consistently satisfied with their service and expertise over the years. We look forward to continuing to serve you in the future!

November 06, 2024

Our salesman was wonderful: honest, extremely knowledgeable, communicative, patient and positive. I got the car I wanted and it was worth the drive uo to your dealership. More

by erinemeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Longo Toyota responded

Thank you so much for sharing your experience with us! We're thrilled to hear that our salesman was able to provide you with such a positive and memorable car-buying experience. Your kind words about their honesty, knowledge, communication, patience, and positive attitude truly mean a lot to us. Team Longo

November 06, 2024

 My sales representative, Isaac Banos,was great to work with. He explained everything well. He made the experience very easy.  More

by Alanknappsr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Longo Toyota responded

Thank you so much for sharing your experience with us! We're so glad to hear that Isaac Banos made your car-buying process easy and clear. It’s great to know that he took the time to explain everything to your satisfaction and helped make the experience smooth for you. We’ll be sure to pass along your kind words to Isaac – he’ll be happy to know his efforts made a positive impact. Longo Toyota

November 06, 2024

Longo Service Department is the greatest! The service writers are so friendly, courteous and knowledgeable. The shop is so organized and clean. The work they do is very reliable. They are the More

by marc_saldana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Longo Toyota responded

Thank you so much for taking the time to share such a wonderful review on DealerRater! We truly appreciate your kind words about our Longo Service Department. We're thrilled to hear that you found our service writers friendly, courteous, and knowledgeable, and that our shop met your expectations for organization and cleanliness. It's our goal to provide reliable service every time, and we're glad that we were able to deliver for you. Your feedback means the world to us, and we're so grateful to have you as part of the Longo family

1
...
13
14
15
...
495