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Longo Toyota

El Monte, CA

4.8
4,834 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,834 reviews

September 15, 2024

This has been the third vehicle I lease with Isaac from Longo Toyota. This time it was the 2025 Camry! It is always a breeze working with Isaac and he always makes sure I’m getting exactly what I want. He More

by Garcia.freyco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you for sharing your experience with us! We’re delighted to hear that Isaac continues to provide exceptional service and that you’re pleased with your new 2025 Camry. It’s great to know that you always feel well taken care of and that our dealership’s cleanliness and amenities add to your positive experience. Your satisfaction is our top priority, and we’re grateful for your continued trust in Longo Toyota.

September 14, 2024

Friendly thorough kind helpful generous calm understanding accommodating professional polite good people who work really hard to give you good service thank you More

by aaronbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you so much for your kind words and for taking the time to leave us a review on DealerRater. We’re thrilled to hear that you found our team to be friendly, thorough, kind, and professional. It’s our goal to provide excellent service and to accommodate our customers' needs as best as we can. Team Longo

September 14, 2024

My car was done right, but they took over an hour longer than they expected. I wish they would have let us know we would’ve rushed back. More

by snaggles6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you for sharing your experience with us. We apologize for the delay in completing your vehicle service and for not communicating the extended time frame more promptly. We understand how important timely updates are and regret any inconvenience this may have caused. Please know that we are actively working on finding a better balance to improve our service completion times. Your feedback is invaluable in helping us enhance our processes. Team Longo

September 14, 2024

Good selection of the vehicle I was looking for - a bit of a stumble with the price posted on the windshield for a similar vehicle that was not honored - but the vehicle that drew me in was fairly priced a More

by Baxterwalkerk
Recommend Dealer
Yes
Employees Worked With
Fred Williams
Sep 16, 2024 -

Longo Toyota responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the vehicle selection to your liking and that Fred Williams provided a positive experience. We apologize for the confusion regarding the price posted on the windshield, and we'll work to ensure such discrepancies are addressed. It's wonderful to know that this is your third purchase with Longo and that you've consistently been satisfied with our sales and service. We truly appreciate your continued trust and support, and we look forward to assisting you with any future needs

September 14, 2024

Amazing customer service, made sure I was satisfied and helped me get the right car for me that i wanted, and was very patient, thank you so much Isaac! More

by Nathan Plascencia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Longo Toyota responded

Thank you Mr. Plascencia for the shout out on DealerRater and delighted knowing Isaac and the sales team @ Longo Toyota took wonderful care of you - Enjoy what you drive

September 11, 2024

Excellent service! The process was much easier than I anticipated and I highly recommend this company. More

by jessmorris444
Recommend Dealer
Yes
Employees Worked With
Allen Hon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Longo Toyota responded

We're humbled to serve you and congratulations on your new Toyota. Team Longo

September 11, 2024

Noli helped me out got my oil change done and kept me informed would go back to him. More

by madrigal.jesus11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Longo Toyota responded

Thank you for your DealerRater posting and delighted knowing Noli took wonderful care of you and your investment (car). Hurry back

September 11, 2024

Was a very satisfying experience just one issue my battery is leaking acid and was check ok hope next time they look at it and see if is ok to be doing that but over all was top notch More

by mbrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Longo Toyota responded

We’re glad to read that you had a positive overall experience with the service! However, we’re sorry to hear about the issue with the battery leaking acid. It's important to address that, as it can cause further damage. Please feel free to contact Ethan your service consultant to discuss in detail.

September 10, 2024

I had an excellent experience purchasing my new Landcruiser through Michael Kim. Michael was extremely responsive and honest. He was straight forward with everything up front and did everything to More

by Andrew L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Longo Toyota responded

Thank you so much for sharing your wonderful experience with Michael Kim! We’re thrilled to hear that your Land Cruiser purchase went so smoothly and that Michael’s responsiveness, honesty, and straightforward approach made the process seamless for you. It’s great to know that he was able to get you the car you wanted ahead of schedule and that you felt supported throughout the trade-in experience. Your recommendation means a lot, and we’re so pleased to hear you had an amazing overall experience. Congratulations on your new Land Cruiser, and thank you again for your kind words! Enjoy what you drive Andrew - Team Longo

September 10, 2024

Great service, clear and concise explanation by Alex Leyva. The technicians have not steered me wrong and their hard work is much appreciated. More

by abesaint876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Longo Toyota responded

Thank you for coming in for service. We truly appreciate your kind words about the great service provided. Alex Leyva’s clear and concise explanation is something we take pride in, and we’re glad it was helpful to you. Additionally, we’re grateful for your recognition of our technicians' hard work. Team Longo

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