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Longo Toyota

El Monte, CA

Overview
Employees
Reviews
Vehicles
4.8
5,051 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,051 reviews

February 19, 2025

The maintenance appointment was excellent. I arrived on time and Ryan started doing the paper work immediately. My car was ready in less than an hour. More

by jgpunto2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hui
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Feb 19, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that your maintenance appointment went smoothly, and that Ryan was able to assist you promptly. We truly appreciate your feedback and are so glad that your car was ready in no time. We look forward to welcoming you back for your future service needs! Team Longo

February 19, 2025

Great dealer and service department. Service department kept me up on status of my car More

by Lindatagami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 19, 2025 -

Longo Toyota responded

Thank you for sharing your feedback! We're glad to hear you had a great experience with both our dealership and service department. Keeping you updated on your car’s status is something we prioritize, and we appreciate you recognizing that. Thanks again for your kind words, and we look forward to serving you in the future! Team Longo Toyota

February 17, 2025

Jason Diep was a great member service, give you more details on what me tell him the issue that I have on my car More

by clisaong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Longo Toyota responded

Thank you for sharing your experience with Jason Diep! We're happy to hear that he provided you with great service and took the time to understand and address the issues you had with your car. It’s always our goal to make sure our customers feel heard and well taken care of. Team Longo Toyota

February 16, 2025

Ash is very great agent. He explained everything to me. I would like to rate him as a 5 star agent More

by Anthony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ash Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Longo Toyota responded

Thank you for sharing your experience with Ash! We're so glad to hear that he took the time to explain everything clearly and provided you with top-notch service. We truly appreciate your 5-star rating—Ash will be thrilled to know that his efforts made such a positive impact. Longo Toyota

February 16, 2025

Knowledgeable and kind. Fred was able to make our experience wholesome and deliver what we were looking for. Would recommend Fred above other sales associates I have worked More

by choosy.haulers.2e
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Longo Toyota responded

Thank you so much for sharing your wonderful experience with Fred! We're thrilled to hear that his knowledge and kindness helped make your time with us enjoyable. We truly appreciate your recommendation, and we’re so glad Fred could deliver exactly what you were looking for. It means a lot to us that you chose to recognize his exceptional service. We look forward to assisting you again in the future! Team Longo

February 13, 2025

Nothing to point as fault. Facility was nice and clean, lots of amenities. Everyone was friendly. More

by Chris.carolyn.family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Longo Toyota responded

Thank you for taking the time to leave a review on DealerRater. We're glad to hear that you had a positive experience and found our facility clean and well-equipped. We also appreciate your kind words about our friendly staff. Team Longo

February 13, 2025

Great buying experience. Been buying cars many times at Longo. They are the best Toyota and Lexus dealer I ever know. Will forever be my only car dealership. More

by richie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater! We're thrilled to hear that you've had such a great buying experience with us at Longo. It's wonderful to know that after multiple visits, we continue to be your trusted Toyota and Lexus dealership. Your kind words mean the world to us, and we're grateful for your continued loyalty. Team Longo

February 13, 2025

It took the service department 4 1/2 hours for an oil change, top off fluid and rotate the tires More

by Steve168049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Longo Toyota responded

Thank you for sharing your feedback on DealerRater and giving us the opportunity to apologize for any service delays you encountered. At Longo Toyota, we highly value our guests' input, and our Service Manager, Matthew Menendez, would like to personally speak with you. He can be reached at 626.652.3614 or via email at matthew.menendez@longotoyota.com. We look forward to hearing back from you

February 12, 2025

My experience with Abel was very nice. He was friendly and courteous. We did not feel pressured to purchase. The offices are clean and comfortable. More

by Cssssss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abel
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Feb 12, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience with us on DealerRater! We're thrilled to hear that your time with Abel was enjoyable and that you felt comfortable and unpressured throughout the process. We take great pride in providing a welcoming and comfortable environment for our customers, and it's wonderful to know that it made a positive impact on your visit. Team Longo

February 11, 2025

I really like the way I was treated at the dealer, I would recommend it to a friend More

by Julian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota and please enjoy what you drive

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