Longo Lexus

I originally did not have an appointment to see George. The person who I did have an appointment with did not show up. Before deciding if I should leave or stay, I was directed to George. So gave him an op The person who I did have an appointment with did not show up. Before deciding if I should leave or stay, I was directed to George. So gave him an opportunity to assist me. And he did, with his attentiveness to detail, explanation of functions, and friendliness, he won me over and the sale. Because of my indecisiveness, I was there a little longer than I wished I was there for, but everything turned out great. I would definitely recommend George to others. AS for Longo, look forward to great service. More

My wife and I purchased a 2012 Lexus RX 350 from Robert yesterday after a week-long process communicating and and working with several dealers in the Southern California area. Throughout the whole process, yesterday after a week-long process communicating and and working with several dealers in the Southern California area. Throughout the whole process, Robert was friendly, easy-going, and accessible. He responded quickly through email, text, and phone. He did not mind that we were talking to other dealers as he appeared very confident (in a good way) in his dealership's inventory and resources. At first, we were going to purchase a car from another dealership because they had the exact car we wanted and they were willing to go below a TrueCar.com quote we received. However, this other dealership did not have the car immediately available (we would have had to wait until January). As a result, we contacted Robert, told him about our situation, and asked him to find us a car with the same features at a lower price. Robert found us a car with a different color (one that the wife ultimately preferred over our original preference of Stargazer Black) and at a lower price than the other dealership. We completed the purchase soon after that. Overall, we found our purchasing experience with Robert to be a very smooth and positive one. The key for us was doing a lot of research through various websites and forums to see what people are paying for the car. We also calculated our acceptable price range and interest rate and asked for a clear idea of what our monthly payments would be at the negotiated price. Having that information with us made our negotiations very easy. We had a price we were willing to pay. We asked Robert to beat it. He did. End of story. More

Niva Salazar really exemplifies excellent customer service. I truly felt like I was in good hands and appreciated the fact that he explained the options to me and I was able to make my decision with service. I truly felt like I was in good hands and appreciated the fact that he explained the options to me and I was able to make my decision with educated knowledge. I have dealt with service advisors before that I have been extremely unhappy with. After I met with Niva, I was able to gain confidence in Longo Lexus service and will bring my car in as long as Niva Salazar is working there. I referred my friend who has been complaing about the Lexus dealership in Irvine and she came all the way down to Longo to meet with Niva and called to thank me for the recommendation. If you want your care handled properly and great customer service, talk to Niva! More

Simply amazing..no haggling..Very professional,polite and courteous. Got the deal done and did an amazing job explaining the Lexus GS 350 to me. courteous. Got the deal done and did an amazing job explaining the Lexus GS 350 to me. More

We recently purchased a CT200h from Rony at Longo Lexus. This car is in very high demand and took 2 months to get here from Japan due to their tsunami. Rony was very patient with our frequent calls and we f This car is in very high demand and took 2 months to get here from Japan due to their tsunami. Rony was very patient with our frequent calls and we felt that he was doing everything he could to get us a car. He spent an hour and a half after the paperwork was signed delivering the car. He paired our phones, demonstrated the nav, voice commands and traffic. He had to call XM to get the account set up and made sure it was working before we left. We did pay full sticker for the car but I'm still rating it a 5. Wouldn't make sense except that this car is in very short supply with high demand and they probably could have added a mark-up to the price and still sold every one of them they could get (ours was the only one there when we picked it up.) Longo did a great thing by charging a fair price and we are very happy customers. More

Great response time, great customer service. Ed Perez helped me with getting the best deal on a certified used car that I wanted for a good price. Fully satisfied with the service provided by all employe helped me with getting the best deal on a certified used car that I wanted for a good price. Fully satisfied with the service provided by all employees at Longo Lexus. I would come back to purchase another in the future and recommended Ed Perez anytime! More

Mr. Martin, in my view, is a real asset to Longo Lexus. Attentive, professional, knowledgeable, and as accommodating as circumstances permitted. I would seek to buy through him on future purchases. The 'Ba Attentive, professional, knowledgeable, and as accommodating as circumstances permitted. I would seek to buy through him on future purchases. The 'Bad' rating indicated is due to the dealerships insistance that I provide me Social Security Number and authorize examination of my credit history even though I paid all cash for the car. I am doing a follow up to determine whether that is lawful on their part. More

Efren was great. Like the other reviews already Efren was great. Like the other reviews already mention, he is straightforward, does not push, is patient and professional, and always has a smile Efren was great. Like the other reviews already mention, he is straightforward, does not push, is patient and professional, and always has a smile on his face. He responds quickly to my emails. Went above and beyond by delivering the vehicle to my house himself after work. Goes over things as many times as I ask. Would definitely refer to friends and family. I chose Longo overs closer to my house, and Efren was a big reason why. More

My Wife and I recently purchased our first Lexus and were thoroughly pleased with the accommodation and service provided by the sales and support staff at Longo Lexus. Felix Giles is not your typical salesma thoroughly pleased with the accommodation and service provided by the sales and support staff at Longo Lexus. Felix Giles is not your typical salesman and truly aims to take care of his customers. Highly recommended to all of those looking to purchase a new or used Lexus. More

Hands down the best new car buying experience ever (and I've had my fair share)! No pressure, no hiding the ball -- just frank and honest negotiations. Would highly recommend Efren (and Longo Lexus) to a I've had my fair share)! No pressure, no hiding the ball -- just frank and honest negotiations. Would highly recommend Efren (and Longo Lexus) to anyone in the market for a new Lexus. Job well done!!! More