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Longo Lexus

El Monte, CA

4.9
2,042 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,042 Reviews of Longo Lexus

December 31, 2021

My car has been in excellent condition thanks to my routine service checks. Thank you More

by Rlliscano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Dec 31, 2021 -

Longo Lexus responded

Happy New Year from all of us @ Longo Lexus - Thank you for entrusting the team with your car care needs.

December 31, 2021

Excellent service. Van Pho provided great service. He was very patient and knowledgeable. This is my second car. Love it. More

by Fguzman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu
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Dec 31, 2021 -

Longo Lexus responded

Happy New Year..... From all of us @ Longo Lexus - We're honored to serve you and enjoy what you drive

December 30, 2021

This dealership is amazing! Organized, no nonsense and a wonderful experience from start to finish. I recommend making the trip here. I live 40 miles away and passed many dealerships to get here! More

by Cityguy54jr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen, George King, James Nguyen
Report | Print
Dec 30, 2021 -

Longo Lexus responded

Thank you for the kind posting on DealerRater about your visit to Longo Lexus Sls Dept. We're so delighted to read of the caring attention the team provided during your visit. Enjoy what you drive and welcome to the Longo Family

December 29, 2021

Cleaned, professional, and helpful, I recommend this dealer, look for John Yang service advisor, thank you Longo Lexus More

by Jasechivarre
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Dec 29, 2021 -

Longo Lexus responded

We're honored to serve you and hurry back - Team Longo

December 25, 2021

My service manager was amazing made the experience in the pouring a great one would definitely go back thete More

by Driggsretreat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico
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Dec 27, 2021 -

Longo Lexus responded

Thank you for your kind posting on DealerRater and entrusting Longo Toyota | Michael with your auto care needs. Have a wonderful rest of the week and Happy Holidays - Team Longo

December 24, 2021

Thank you for your professional support, thanks Rene renoso service advisor for all of your help More

by Barsoum78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Dec 24, 2021 -

Longo Lexus responded

THANK YOU for the shut out on DealerRater about one of our team members, Rene Reynoso. We're honored to serve you - May you have a great Holiday Season

December 23, 2021

Recent new car buy was competitive, professional and fast. First free service on new vehicle was handled efficiently and friendly by Jennifer Lew. More

by Loren Sansom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lo
Report | Print
Dec 23, 2021 -

Longo Lexus responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

December 22, 2021

Slow process after closing the deal. Lack of customer Slow process after closing the deal. Lack of customer service enthusiastic and friendly approach. Lounge area is quite under standard of the luxury More

by btruong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Nguyen
Report | Print
Dec 23, 2021 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Lexus. As a guest of Longo it is important to us that our guests experience is at the highest level. Your feedback helps us be a better ran company and improve our business practices. We want to extend our sincere apology.

December 22, 2021

Friendly and very niceLove to share the service to the Friendly and very nice Love to share the service to the family and friends because the all nice More

by Engehm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana, Jennifer Nam, Gerardo Ayala
Report | Print
Dec 22, 2021 -

Longo Lexus responded

Thank you for the 5-STAR DealerRater review about your visit to Longo Toyota and we're so delighted to read of the caring attention provided by Francis and the team. Make it a great day and remember, we're always here to take care of you and your auto care needs

December 20, 2021

Everyone was helpful, patient, and considerate from the Manager to the Staff! Excellent Customer Service! I’m very happy with my car and the care i received! Go Longo Lexus! May the force continue to be wi More

by Denzpagaduan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Villalobos, Victor Reyes
Report | Print
Dec 22, 2021 -

Longo Lexus responded

From all of us at Longo Lexus - we wanted to say THANK YOU for the shout out on DealerRater and we are so delighted your visit was memorable. We're happy to read of the caring attention provided by Victor Reyes, please call us if you need anything. Wishing you a Happy Holiday Season - Team Longo

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