Longo Lexus

My experience at Longo Lexus was amazing.. every single department ( front desk, car loan, the people that greet you at the entrance, parts, service specialist ) was friendly, informative and very professi department ( front desk, car loan, the people that greet you at the entrance, parts, service specialist ) was friendly, informative and very professional.. I was very satisfied with the service they gave me.. I’m definitely purchasing my next car at Longo Lexus. More

Every time that I go for service they trot me good Michael Chico was very helpful thank you Michael Chico was very helpful thank you More

My service advisor David Parada is very professional and helpful. However, courtesy loan car department representative is not so very friendly, my appointment with the loan car was 11:30, I did not get the helpful. However, courtesy loan car department representative is not so very friendly, my appointment with the loan car was 11:30, I did not get the care till 12:40pm, every time I went to ask for my turn, with the unfriendly face and told me still couple people ahead of you. A big smile or a friendly gesture will help the stress environment. More

As always Robin, my Service Advisor, is very helpful. And other stuff is also cooperative. other stuff is also cooperative. More

Great done on my Lexus E350. Thank you very much for your help, Man Wong. Thank you. Thomas Young help, Man Wong. Thank you. Thomas Young More

After service,even savage, tire xxx bad,no mention un safe drive,offer cheap tire ,xxxx,mad ruling my holiday,hope you guys have a holidays 😭😭😭 safe drive,offer cheap tire ,xxxx,mad ruling my holiday,hope you guys have a holidays 😭😭😭 More

Good customer service and very patient to the buyer, very saturated with the service. Great Job. saturated with the service. Great Job. More

I appreciated how Rodolfo Ayala took the time to explain what was going on with my vehicle. what was going on with my vehicle. More

Service advisor Francis Saldana has poor customer service. He told me to wait 15 minutes for the mechanic to go on a test drive with me. After 15 minutes, no mechanic showed up so I asked if Francis service. He told me to wait 15 minutes for the mechanic to go on a test drive with me. After 15 minutes, no mechanic showed up so I asked if Francis Saldana can help me arrange for a loaner vehicle so I don’t have to wait longer. Francis said he will take care of it but he did not walk me to the loan car service desk. Francis seemed annoyed by a gay man standing in front of him and told me to just sit down. After my test drive with the mechanic, I go to the loaner car desk and I was told to wait another 30 minutes. I got my loan car after 45 minutes of waiting. I just wasted almost two hours of my morning just dropping off my car for service. Francis Saldana needs more customer service training and be more respectful of LGBT customers. I am very dissatisfied with this experience. More

Fantastic people and service. We have been customers since 1996. We appreciate havin a rental car to put us in the mood for an upgrade. since 1996. We appreciate havin a rental car to put us in the mood for an upgrade. More