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Longo Lexus

El Monte, CA

4.9
2,044 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,044 Reviews of Longo Lexus

March 13, 2022

Very comfortable waiting lounge for customers. The staff who assisted me is so helpful, friendly and accomodating. I remembered his name, Michael Chico More

by perks87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico
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Mar 14, 2022 -

Longo Lexus responded

THANK YOU * THANK YOU * THANK YOU for the kind posting on DealerRater and delighted to read of the caring attention provided by Michael and the team @ Longo Lexus

March 13, 2022

Dealership was great for maintenance. John was very helpful. Honest clear guy. He helped us with our rear tires which were bald More

by Anthony Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Mar 14, 2022 -

Longo Lexus responded

We're honored to serve you and have a wonderful rest of the week - Team Longo

March 13, 2022

We call upon Man Wong because he is responsive and get things taken care of quickly and efficiently. In addition, he is excellent with his follow up and help in answering our questions. The service depar More

by judgevperson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Mar 14, 2022 -

Longo Lexus responded

We know you have many choices when selecting a servicing dealer and we're all so honored to have been chosen to handle your auto care needs. Make it a great day and please hurry back

March 13, 2022

This dealership is the best in town , I will recommend to my friends and family More

by Kchoang74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Phu
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Mar 14, 2022 -

Longo Lexus responded

Congratulations on the purchase of your beautiful Lexus from Longo Lexus. We're honored to serve you and please enjoy what you drive.

March 11, 2022

Beau Ly aka Bo is awesome and is always looking out for you and your car maintenance...good pointers! More

by Stan The Man
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Report | Print
Mar 11, 2022 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus Svc Dept with your auto care needs. Have a great weekend

March 11, 2022

A job well done. I am completely satisfied. Mr. Chico was superb, courteous and efficient. Thank you. More

by Hk.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Report | Print
Mar 14, 2022 -

Longo Lexus responded

We're honored to serve you and make sure you hurry back - Team Longo

March 10, 2022

I really like how fast my car is finished everytime i bring it in for service More

by Dang H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Mar 10, 2022 -

Longo Lexus responded

We're honored to serve you and make sure you hurry back -Team Longo

March 10, 2022

The experience was very positive. The staff was professional and friendly. The facility is customer-friendly. More

by Luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Reynoso
Report | Print
Mar 10, 2022 -

Longo Lexus responded

Thank you for the 5-Star DealerRater posting and delighted to read of the caring attention the team provided @ Longo Lexus.

March 10, 2022

Great dealership and service writer John J. Is the best. I will always go back to this dealership. More

by Bambooclub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Mar 10, 2022 -

Longo Lexus responded

THANK YOU for entrusting the team @ Longo Lexus with your servicing needs. Hurry back!

March 10, 2022

I’m very much appreciated to my Service Advisor Mr Man Wong for his high standard, professional and 5 stars services. I also extended my thanks to all the staff and technicians concerned. More

by No way
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Mar 10, 2022 -

No way responded

I highly recommend Longo Lexus for my friends and family for their excellent customer care and service!

Mar 10, 2022 -

No way responded

For example, I found the license frame (frontside) broken and a minor scratch (left front door). I talked to a female staff and Mr Wong. They took care of them right away. I was given a gift certificate for next service. Customers satisfaction is indeed their No 1 service purposes! Highly recommend 👍👍👍

Mar 10, 2022 -

Longo Lexus responded

Thank you for sharing all these details and please know, YOU are the most important part of our business. Team Longo

Mar 10, 2022 -

No way responded

Thank you for your excellent service! I have a very good experience with Longo Lexus!

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