Long-Lewis Ford of Cullman

Terrible. They told me they wouldn’t sell me a car because I lived too far away. I tried to explain that here in 2021, it’s quite common to ship cars. But, I was told the general manager said it would because I lived too far away. I tried to explain that here in 2021, it’s quite common to ship cars. But, I was told the general manager said it would be too expensive and I couldn’t afford it. So I got a quote for $1200 to ship the $35,000 car, in less than 10 minutes, but it was way too much trouble for them to bother with me. I would have bought the car, it was exactly what I was looking for. I asked why they even had an internet division if they won’t sell their cars over the internet, but got no explanation. I’d be interested if the owner knows his GM is simply refusing to sell the cars on his lot? They may want to ease them into the 2000’s, if not 2021...ridiculous. More

Brandon Johnson meticulously walked me through all the options/ features to fit my needs and application. I ordered a new F350 single cab with 8 foot bed SRW, a bit unusual in today’s market place. Brand options/ features to fit my needs and application. I ordered a new F350 single cab with 8 foot bed SRW, a bit unusual in today’s market place. Brandon made himself available on at least 5 visits to iron out drivetrain, gas versus diesel, differential options, tech features, interior/ exterior colors and pkg values. He never lost patience or pushed to complete the sale. The dealer entered the order and triple checked the production order himself which was very reassuring. I really appreciated attention to detail. Best of I got the truck for my application and Exactly what I ordered. The service department was there to answer any queries beyond Brandon’s knowledge. This was my best new vehicle purchase experience in my 67 years. More

Phillip Mann made my new truck purchase hassle free. He went out of his way to get the truck i wanted. See him for a new or used purchase. went out of his way to get the truck i wanted. See him for a new or used purchase. More

We worked with Karen Dawson when purchasing our Lincoln Aviator. She did a wonderful job explaining all the features of the vehicle. She is excellent at what she does. Aviator. She did a wonderful job explaining all the features of the vehicle. She is excellent at what she does. More

Carried my diesel F250 for a xx engine light that comes and goes. Does not seem to effect how it runs. Made appointment, Now 5 weeks later they still have not fixed it. Still waiting on my truck. I have no and goes. Does not seem to effect how it runs. Made appointment, Now 5 weeks later they still have not fixed it. Still waiting on my truck. I have no idea if I will ever get it back. I am retired. I feel they are putting business trucks and others ahead of me. Had many fords thru 30 yrs. very few problems. This will be my last. More

Bought a truck and didn’t make it 10 miles and broke down, no , help to fix. Don’t buy anything from them. Bad people. down, no , help to fix. Don’t buy anything from them. Bad people. More

Salesman review I was so pleased with Karen Dawson she has sold me two cars thank you Karen for all you did to make the sale a great experience !!! A Ford Fiesta Lyne I was so pleased with Karen Dawson she has sold me two cars thank you Karen for all you did to make the sale a great experience !!! A Ford Fiesta Lynette Boshell More

I am giving this review because I was very pleased with working with Andy Chitwood in order to purchase my new edge. He was very knowledgeable, friendly, and a pleasure to word with. He was very helpful ,a working with Andy Chitwood in order to purchase my new edge. He was very knowledgeable, friendly, and a pleasure to word with. He was very helpful ,and explained all my questions very satisfactory. The most important thing I can say is that I could tell that he is a good person and very trustworthy. More

Labor rate unreal Took truck in for water leak was told lower radiator hose was leaking told them to call me and let me know cost never got call at 1 pm called me and t Took truck in for water leak was told lower radiator hose was leaking told them to call me and let me know cost never got call at 1 pm called me and told me it was fixed cost 450.00 unreal just unreal never take anything to this place never More

Great Experience I was super pleased with the courtesy and professional way Denise Cooper helped us while shopping for a new vehicle. I am recommending Denise to whome I was super pleased with the courtesy and professional way Denise Cooper helped us while shopping for a new vehicle. I am recommending Denise to whomever may be in the market, she is very knowledgeable of the product and pointed out things that were very helpful. Thank you Denise :~) More