Long-Lewis Ford of Cullman

They told me I was approved for a truck but they didn't help me at all help me at all More

Always a good experience can't say I've ever had a bad experience lol experience lol More

Went to this dealership looking for a specific vehicle. The Salesman was nice but the Sales Manager needs a lesson in RESPECT ! We were looking at a vehicle, actually sitting in it fixing to go on a test The Salesman was nice but the Sales Manager needs a lesson in RESPECT ! We were looking at a vehicle, actually sitting in it fixing to go on a test drive and the salesman got a phone call from the office requesting key to said vehicle. He tried explaining that he was going on a test drive with a customer and the Sales Manager insisted on getting the key and even went so far as to come out in the lot to the vehicle and demand the key. Manager stated that someone was in the office that had looked at the truck previously and they were there thinking about buying it. We were going to buy the vehicle but instead it was SOLD out from under us. The Manager never acknowledged our presence/existence when he approached demanding the key. This is total customer disrespect! We understand sometimes buyers want the same vehicles etc. but it should be handled with Respect, not total disregard/disrespect for a customer! Not to mention we had driven about 150 miles to shop at this dealership! I would NEVER recommend this dealership to anyone because of their management! More

Mr. Cheatwood made sure I was completely satisfied! The team worked together to make sure all my needs were met. I love my bronco! team worked together to make sure all my needs were met. I love my bronco! More

Super great experience with eckenrod Ford in Cullman Alabama I would definitely recommend them to anyone Alabama I would definitely recommend them to anyone More

I'm on my 4th Eckenrod F-150 truck ( 2nd Platinum ) in 11 years and couldn't be happier with the vehicles and services provided. Sales to Service is a one stop shop. Friendly and professional, always willin years and couldn't be happier with the vehicles and services provided. Sales to Service is a one stop shop. Friendly and professional, always willing to go the extra mile to ensure customer satisfaction. They make every effort to earn repeat sales. More

Great dealer and very friendly staff! They are all very helpful and extremely professional. A few snags but they were more than accommodating and work hard and timely They are all very helpful and extremely professional. A few snags but they were more than accommodating and work hard and timely More

I have always been satisfied with getting what I want there with there help to get the payments I need and Karen Dawson helps me and get a very good at helping you and getting you what you want there with there help to get the payments I need and Karen Dawson helps me and get a very good at helping you and getting you what you want More

Most of us have become accustomed to the customer experience that comes with dealing with a big dealership. Most typically they are owned by larger companies who operate under different brands and ar experience that comes with dealing with a big dealership. Most typically they are owned by larger companies who operate under different brands and are only interested in the numbers rather than the customers. There, you're seen only as a quota. There is no relationship. After decades of buying cars, Eckenrod has demonstrated that they care about the entire customer experience. They treat you like family because they are owned and operated by a family. Every single step of the process is uncomplicated, no games, just real people serving their community. I dealt with Haley, Eli and Adam and each are concerned and dedicated to ensuring your happiness as a customer. Each were respectful, kind, helpful and more than willing to meet our needs. I've seen a lot of dealerships who say they care, this one actually does. No matter if you are in Birmingham, Huntsville or points in-between, you had better give these folks a shot at your business. Ford should be exceedingly proud that Eckenrod represents their brand. More

Could not be happier with the service at Eckenrod Ford. Casey in sales was very helpful. Chris of Accessories had some good ideas. Thanks, Tal Liveoak Casey in sales was very helpful. Chris of Accessories had some good ideas. Thanks, Tal Liveoak More