Lokey Volkswagen - Service Center

The service personnel were personable. They clearly explained the vehicle issues and allowed me to go onto the shop to look at the issues first-hand. They provided me with a free rental when the servi explained the vehicle issues and allowed me to go onto the shop to look at the issues first-hand. They provided me with a free rental when the service took longer than expected. They also gave me a military discount. More

Brought my car for an engine light problem. A few days later I had to go back for multiple lights turning on my car related to abs sensor. It cost $400 .. they didnt give me a good reason why the abs sens later I had to go back for multiple lights turning on my car related to abs sensor. It cost $400 .. they didnt give me a good reason why the abs sensor broke... .. the reason they gave me is may be because of Florida heat.. my car was under warranty till 60k miles and since my car is 67k miles my car is no longer under warranty long story short i spent $1000 within a week getting my car fix (water on fuel and abs sensor replacement) More

Service was top notch! Antonio was a pleasure to work with. The dealership truly has there customers best interest in mind. Thanks for such great service with. The dealership truly has there customers best interest in mind. Thanks for such great service More

Friendly staff members did more than I expected took care of my oil change wipers change and vehicle inspection within three hours while I had a good time across the street in the mall of my oil change wipers change and vehicle inspection within three hours while I had a good time across the street in the mall More

Car was there 1 pm appointment no one called me back on 10/19. Called them a little after 5 to find out service center was closed. Had to go the weekend without my vehicle. When I called late Monday mornin 10/19. Called them a little after 5 to find out service center was closed. Had to go the weekend without my vehicle. When I called late Monday morning was told yeah it’s done service man will tell you what happened when you pick it up, More

Excellent service advisor got in and out quickly One of the better service departments that I’ve dealt with many other service departments have times for you but wait way past your time I was in and out at the better service departments that I’ve dealt with many other service departments have times for you but wait way past your time I was in and out at my schedule time thank you More

I always receive exceptional service and they are always professional and friendly. I definitely recommend Lokey Volkeswagon for purchasing and/or servicing your vehicle. Very pleased. professional and friendly. I definitely recommend Lokey Volkeswagon for purchasing and/or servicing your vehicle. Very pleased. More

Overall the best dealership I have ever dealt with. The service department is top notch. The sales department as well as management team go above and beyond. service department is top notch. The sales department as well as management team go above and beyond. More

The service scheduling system was apparently designed by Bob the Builder and his best friend SpongeBob Square Pants. It certainly was not put together with any rational thought. I had a 10.30am appointment Bob the Builder and his best friend SpongeBob Square Pants. It certainly was not put together with any rational thought. I had a 10.30am appointment and I foolishly believed that my vehicle would be looked at within a 1 hour time frame. Not so. My vehicle went in the shop at 1p.m and came out at 2pm completed. I appreciate there must be some flexibility but three and a half hours for a one hour job is unacceptable. The Service department know in advance what their daily job schedule is and every job has an allotted man hour value so it cannot be that hard, unless of course they deliberately overbook in case of cancellations. Having said that I really like Brian as I don't think he has any input in the work schedule. More

Brian service advisor provided exceptional customer service- always going above and beyond, that’s is why we keep coming back! The service team provided quality service. service- always going above and beyond, that’s is why we keep coming back! The service team provided quality service. More